Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.91

4.9 Rating 966 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

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Metrics

4.9

Based on 966 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 29th November 2025

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tyrone was very helpful in the showroom , I spent a couple hours trying out the cues . Well worth it I love it !”

Helpful Report

Posted 6 years ago

“After bad experiences, I am compelled to review negatively. Misleading seems to be the theme. Genuine review - their ref 70181. After reading what seemed like good reviews I decided to purchase a pool table to go into my newly converted room. This proved to be a mistake, at least from this company. I made a specific enquiry about the table I wanted before I committed to the purchase and I was told it would take 1 to 3 weeks for delivery. This proved to be incorrect. Firstly after contacting customer services to confirm my details I was given a new delivery date beyond 8 weeks because it was a special build - it wasn't special at all. Next I was told it was in stock and would be about, possibly, maybe, no more than 4.... Then I was told some story about stock levels in one warehouse vs those in another and the delivery dates being mixed up.... I knew by then, hope was lost. Despite that, I gave them a chance to redeem themselves and put off cancelling the order. I've been told so many stories now and listened to peoples' mistakes, and peoples' absence from their desk etc. So its a week after placing my order and now I'm cancelling it because after having a carrot dangled in front of me bearing the words "one off special delivery" I later receive another story about "the warehouse manager isn't back until Monday". I've heard these stories all before from suppliers who are operating with bare minimum concern for their paying customers. I don't really care what a supplier's office mistakes or logistical trials are, I just want to receive the goods and services as advertised and as paid for in advance. It is totally unfair to expect someone who has just spent a considerable sum of hard earned money to sit back and wait for weeks, not knowing what's going to happen next. It took approximately 5 seconds for the vendor to take my money and keep it for a week or so, and it's going to take about 5 days more now to get it back. It hardly seems right does it? After the tall tales and lack of commitment from this place, I have lost all confidence. Now I'm faced with having to borrow so that I can get an alternative table from another supplier who *guarantees* delivery on a set timescale. Not quite the table I wanted but at least I get it while my anxious teenager still has some holidays this summer.... I'm sure that some customers have been happy with their service, but based on my own experience to date I'm afraid I cannot recommend Home Leisure Direct.”

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Posted 6 years ago

“They don't pressure you into buying anything and allow you to use the cues and the tables. Also had fantastive customer service from Ray who was very friendly and gave good advice”

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Posted 6 years ago

“Fantastic service by Ray. Would buy from again!!!!”

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Posted 6 years ago

“I am extremely pleased with our super new pool table. We had previously bought an inferior product from an inferior company and this experience was so much better all round. The people on the phone were all very pleasant and helpful. The people who delivered and installed the table were friendly, efficient and thorough. The pool table is a joy to play on and came with lovely accessories. I would thoroughly recommend Home Leisure Direct.”

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Posted 6 years ago

“Great service, Ray was really helpful and loved the table :)”

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Posted 6 years ago

“First time purchasing a pool table & i couldnt be happier. My young children are over the moon. Thank you to Ray who I spoke to over the phone, he was helpful and new the products extremely well. Thanks guys!!”

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Posted 6 years ago

“Ray made the process of purchasing very easy. Really enjoyable experience overall.”

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Posted 6 years ago

“Really enjoying my new table. Fantastic service provided by Ray at Home Leisure. Would definitely recommend to friends.”

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Posted 6 years ago

“Staff extremely helpful. Good prices on everything. Very willing to give the customer the best possible deal to suit the customer. Facilities incredible, very clean and organised, well laid out. Lovely place and definitely will return due to the excellent customer service.”

Helpful Report

Posted 6 years ago

“Great service! Very helpful regards to information about delivery, and delivered by the date they promised. We have had this table tennis table before, and we know it is very good. Very pleased. Also a great price”

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Posted 6 years ago

“I’m now a ping pong master! Got it for the kids but I’ve used it more than them. Was going to go for a butterfly table but Rays recommendation for Cornilleau was an excellent decision. Cheers buddy”

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Posted 6 years ago

“Love our new dining table. Really happy with everything. Installation was really quick and my husband already thinks he’s a professional. Thanks ray for helping us choose the right one for us.”

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Posted 6 years ago

“Awesome from start to finish. Pool table looks fantastic and the service was perfect. Cheers to Sam who looked after my order for me!”

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Posted 6 years ago

“Top quality customer service! Delivery was smooth and flexible with very quick installation”

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Posted 6 years ago

“Good friendly service at the showroom. Pool table fitted quickly and the service was excellent. Would definitely recommend”

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Posted 6 years ago

“I had a table tennis table and Football table of Neil - super tables and service.”

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Posted 6 years ago

“So impressed with the service, price and quality of product! Our pool table is fantastic and the website was easy to navigate. We had no difficulties in finding what we wanted. It was delivered on time and we received both a call to arrange delivery and a courtesy follow up call too. The delivery drivers were polite and professional, they had the whole thing assembled in no time at all. Everyone we spoke to was cheerful and only to happy to answer any questions. We also ordered a cue rack which was delivered promptly and was appropriately packaged. Overall great service and very happy to recommend!”

Helpful Report

Posted 6 years ago

“Ordered a Indiana Jones pinball machine, great service, great Communication and updates on the machine and when it will be delivered salesman Chris was a pleasure to do business with”

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Posted 6 years ago

“Lovely showroom visit, Neil found just the cue for me.”

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Posted 6 years ago

Home Leisure Direct is rated 4.9 based on 966 reviews