Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.91

4.9 Rating 905 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

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Metrics

4.9

Based on 905 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 9th May 2025

Nigel P

Home Leisure Direct 5 star review on 7th May 2025

Nick Parks

Home Leisure Direct 5 star review on 19th April 2025

Andy

Home Leisure Direct 5 star review on 4th April 2025

Richard

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and product - impressed by the support of the sales team, in particular through Ben who provided great advise on which table we should choose!”

Helpful Report

Posted 3 years ago

“131033, home leisure didn't disappoint quality equipment and professional service from helpful staff willing to Go that Extra mile to assist you with what you need”

Home Leisure Direct 5 star review on 29th April 2022

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Posted 3 years ago

“My experience was excellent from start to finish. I was keen to find a table with a short lead time and Rob walked me through my options and guided me in respect of the extra's. He listened to my requirements and we have exactly what we wanted, a 1st class table delivered by a professional company with very little waiting time. Highly recommended.”

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Posted 3 years ago

“From placing the order right through to asking a query after receiving the item it's been nothing short of fantastic service. The fact that it was around 8pm and I had a random question about the machine and someone was available to answer it just shows the high level of service this company provides. I can't say enough about them. Anyone looking on their site wondering or concerned, don't be.”

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Posted 3 years ago

“Booked an appointment to the showroom to have a look at some cues - pleased I did, ended up getting myself a bargain. Spoke to Tom who sorted me out. Tables and showroom is pretty decent too!”

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Posted 3 years ago

“Table installed, delivery and installation team were brilliant. Love the tracking system, best one I’ve seen Appreciate it’s difficult times but they did well”

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Posted 3 years ago

“Order number 120699 very good company to deal with,and very quick delivery,would use this company again”

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Posted 3 years ago

“Great service , helpful staff & quality products. Very pleased with our signature pool table .. delivery and instillation team were helpful and friendly. Thank you team 😎”

Home Leisure Direct 5 star review on 12th April 2022

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Posted 3 years ago

“Absolutely fantastic. Bought a foldable 7 foot pool table, arrived 3 days later, very securely packaged snd great communication on delivery. Pool table is of excellent quality with full set of balls and accessories. Looks great, hours already spent thoroughly enjoying. Would thoroughly recommend this company.”

Helpful Report

Posted 3 years ago

“Order Number 105457 I ordered and bought a Crown Two Piece Peradon Cue back in September, so I have now been using this cue for 6 months which is a great time period to write a review of this cue and the customer service at Home Leisure Direct. Firstly I would like to comment on the customer service as this is what I noticed first about the company. Extremely professional and straight forward. Any questions I had would be answered to a high standard while also keeping the conversation in a relaxed state of flow. Which is a skill some retail workers can struggle with. I felt very relax and confident in the knowledge and experience Home Leisure Direct offered. Once I was happy with my selection of cue we concluded our conversations and the deal was done. Six months later, the cue feels exactly like the first time I used it. The quality of wood used is still at full expectations and I use the cue at least twice a week for 3 hours on each day. I have no issues or problems with the cue and it has done me proud in winning a few tough frames in various tournaments or competitions around Bristol. I would highly recommend Home Leisure Direct to anyone looking for any new products or knowledge that Home Leisure Direct specialises in.”

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Posted 3 years ago

“Previous customer, really like their website, lots of options and plenty to add to my wishlist, bought a darts case and it's brilliant - spacious, has a carry handle, lovely colours to choose from as well!”

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Posted 3 years ago

“Home Leisure Direct had a great range of products. The table is amazing and we have used it so much since it was delivered. The delivery and assembly was faultless.”

Home Leisure Direct 5 star review on 23rd March 2022

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Posted 3 years ago

“Staff were helpful on the phone, the pool table arrived sooner than expected, was set up quickly. Dream come true.”

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Posted 3 years ago

“The team at Home Leisure Direct are great, from the booking into the showroom during covid, the help and advice given when choosing a pinball machine right up to the overcheck of the table before it was delivered and the communication throughout, I can't fault it. The delivery guys were fast and efficient and gave us a run down on looking after it and what what. All in all a very pleasant experience.”

Home Leisure Direct 5 star review on 22nd March 2022

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Posted 3 years ago

“Great service - a little bit of a long wait. The delivery guys are fantastic and the product is great!”

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Posted 3 years ago

“Great service, good selection of products. Glad I bought my darts from Home Leisure Direct had what I wanted in the showroom and took away with me. What more could you ask for. Will 100% be back for more!”

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Posted 3 years ago

“Spoke with Jack after making a website enquiry, who was very helpful, helped me pick the right tabel for the room and space i had. Picked the 6ft Supreme Winner Pool Table in black pear with powder blue cloth. Arrived on the date specified. Phil and Mitch arrived and with no fuss, installed, tested and went through all the things i needed to know about the table. Great service, and i love the table.”

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Posted 3 years ago

“I dealt with Fred to buy a light surround for my dartboard and it was quick and easy, arrived in 2 days. Product is great would highly recommend it.”

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Posted 3 years ago

“All started in the showroom with a great visit to see the wonderful showrooms. SO much choice and good products to look at. After carefully being talked through all our options Tom guided us to the Signature Chester in Walnut which suited all of our needs down the ground. Delivery was prompt and on time, Duane and Scott were great on install. I'm more than happy with everything and can't recommend them highly enough.”

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Posted 3 years ago

“Excellent service from point of ordering through to delivery of pool table. Would definitely recommend Home Leisure Direct.”

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Posted 3 years ago

Home Leisure Direct is rated 4.9 based on 905 reviews