Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.91

4.9 Rating 949 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

Questions

Metrics

4.9

Based on 949 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 15th June 2025

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My delivery was on time and when the boys arrived they were polite and very professional They were quick in the installation but very thorough I am well pleased with the service overall”

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Posted 2 months ago

“Neil and Jo were excellent. Got the table in, set it up perfectly and in no time at all. Spot on lads”

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Posted 2 months ago

“Delivered my table promptly and fit it up great service well pleased with it”

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Posted 2 months ago

“Pre-ordered an outdoor signature pro pool table. The second i ordered it Callum rang me to advise if i chose a different colour cloth then I'd get a table a lot quicker which i greatly appreciated as i wanted a table to use ASAP this summer. It took a tad longer then expected for the table to be ready to deliver it to me, due to some manufacturing issues, but i am extremely happy with the table and the customer service provided by all colleagues..including the delivery men who installed it in exactly the place i wanted and were very helpful and provided excellent instructions on how i can care for the table all year round.”

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Posted 3 months ago

“Bought the signature tournament pro, great table and great value for money, Rob was who helped us make the purchases and he was great”

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Posted 3 months ago

“Amazing service from the team from start to finish. Great product and the delivery team were really helpful.”

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Posted 3 months ago

“Fantastic service from the time we walked in the showroom to the installation team's handover. Sam was great in the showroom and great communication throughout, Tyrone and Nathan were both polite, respectful of my property and very clean and tidy. 10 out of 10”

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Posted 3 months ago

“Absolutely amazing by the guys from home leisure fitted pool table and the guys who came where very cheerful and helpful tysm 😊 A1 service”

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Posted 3 months ago

“Excellent service and value for money. Really pleased with our pool table. Couldn’t fault delivery and such nice guys who assembled it”

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Posted 3 months ago

“Great service from Callum in the Showroom when I visited. Table delivered plays superb.”

Home Leisure Direct 5 star review on 1st July 2025

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Posted 3 months ago

“Rob who assisted with our order was really helpful, kept me updated with progress as we agreed when we experienced some slight delays with the lead in time, when the table was delivered it was very swift, the team were really polite and professional, table is great! Just need the weather now to allow us to play!”

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Posted 3 months ago

“Neil and Joe did a great job setting up my table — I’m really pleased with it and appreciate their excellent work. Thank you! Would strongly recommend using home leisure direct.”

Home Leisure Direct 5 star review on 19th June 2025

Helpful Report

Posted 3 months ago

“Thank you to the whole team at Home Leisure Direct, from the Sales Executive, Rob, who reached out to me while I was still unsure as to what I wanted, through to our fitters, Tyrone & Nathan, who did a fantastic, fast and tidy job of installing the pool table that we opted for. For somebody with only an idea of mine to go off, Rob took the time over email and then over the phone to guide me through the products available, and then tailored the advice to my specific needs. There was no pressure, only expert advice, and this allowed me to make informed decisions to bring that idea to life. The table itself was to be put into an incomplete outside building at the time of ordering. The team made sure that delivery did not take place until our building was constructed. This was a big concern prior to ordering, and honestly it was quickly made into just a factor that didn't cause any fuss. We were put at ease and are still now appreciative of this. The table itself, along with our accessories, is top quality and as a family we have already spent countless hours of fun with friends. We couldn't be happier and I would strongly recommend getting in touch to learn more and put through an order.”

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Posted 3 months ago

“Efficient and polite”

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Posted 3 months ago

“Thanks to Neil and Aaron for installing our pool table. They arrived on time, took the time to place the table exactly as we wanted and cleaned up and removed all the packaging. Also offered some great advice on cleaning and maintaining the table. The signature champion table is absolutely amazing. Well happy. Thanks again”

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Posted 4 months ago

“Purchased a Chester Pool table from them. Great service from start to finish. From Callum in sales to Duane who delivered it with his mate. Great quality products. Highly recommend.”

Home Leisure Direct 5 star review on 2nd June 2025

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Posted 4 months ago

“We bought a 7ft Signature Sexton Pool Dining Table from Home Leisure Direct. It took a while from ordering to delivery. However, we are over the moon. We got the Royal Navy cloth which is such a great colour it looks very smart. We are not using at as a dining table. Its only purpose is as a pool table. It gets lots of use every day. As a piece of furniture, it is sophisticated and fits in really well. The oak colour matches our other oak furniture. I would recommend this table and Home Leisure Direct. The delivery team took their time to assemble and ensure the table was level and in the right place. Thank you”

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Posted 4 months ago

“Great help and fitting of new pool tables in our London sites! Thanks again to Fred”

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Posted 4 months ago

“Amazing service from start to finish, everything ran smoothly and i'm so pleased with the quality and performance of my pool table, and a big thank you to Rob Amos the sales guy with his product knowledge and advice all is above my expectations.”

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Posted 4 months ago

“We recently purchased five Signature Shuffleboard Tables from Home & Leisure Direct for our All-Inclusive Leisure Resorts located in Norfolk and Essex, and we couldn't be more pleased with the entire experience from the initial enquiry through to installation. The Signature Shuffleboards are an absolute standout in both design and build quality. They bring a sleek, professional aesthetic that fits seamlessly with the premium standards of our leisure facilities. The finish, durability, and smooth play surface truly reflect the craftsmanship and attention to detail we were looking for. These shuffleboard tables have quickly become a highlight feature in our entertainment offerings. Our guests love the engaging, social nature of the game, and it’s added another layer to the inclusive activities we’re proud to provide. The robust construction ensures they can withstand continuous use while maintaining excellent playability. Ben & the team at Home & Leisure Direct were fantastic to deal with throughout the process. Communication was clear and efficient, and the team demonstrated real expertise in helping us choose the right models for our resorts. Delivery and installation were carried out smoothly and professionally, with great care taken to ensure everything was perfectly set up. We highly recommend Home & Leisure Direct for any business looking to enhance their leisure facilities with high-quality gaming equipment. Their products, service, and overall professionalism have made this a very positive investment for Potters Resorts. Ian Wall, Head of Activities - Potters Resorts”

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Posted 4 months ago

Home Leisure Direct is rated 4.9 based on 949 reviews