Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.91

4.9 Rating 949 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

Questions

Metrics

4.9

Based on 949 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 15th June 2025

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Following Sam's helpful advice, we purchased a Signature Champion Premium pool table in the newly available 6ft size. Delivery and installation was on time, friendly, helpful and professional. The table plays superbly, cushions are highly responsive and we love the ball return window. The triangle storage is a nice feature which helps to make it a nice tidy package. We are extremely pleased and would highly recommend Home Leisure Direct.”

Home Leisure Direct 5 star review on 21st March 2025

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Posted 6 months ago

“Very easy to communicate with and the fitters where great guys 10/10”

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Posted 6 months ago

“Very easy to communicate with and very helpful fitting team 10 out of 10 for Neil and Aaron”

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Posted 7 months ago

“The fitters was nice polite and helpful The pool table superb thanks to sll”

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Posted 7 months ago

“Really great service, went to showroom and met Rob who spent a long time tlaking us through everything, even got a chance to play on the tables. We ordered super easily and even though we delayed the table multipule times (our space for it was under contstruction) there was no issues. On the day we had Chris (and we think it was Mark?) come and install the table, talked us through everything, excellent service. We've been playing pool every day since! Now we just got to get good! Thanks!”

Home Leisure Direct 5 star review on 9th March 2025

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Posted 7 months ago

“Excellent service from Aaron and Neil, they were professional, polite and knowledge. A pleasure to deal with, the pool table looks great”

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Posted 7 months ago

“From point of order to delivery , Rob has been amazing . The attention to detail has been superb and as for the table , absolutely top quality . I couldn't be happier , especially as I purchased my Signature Huntsman blind ! All in all a great experience and I would have no problem in recommending .”

Home Leisure Direct 5 star review on 6th March 2025

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Posted 7 months ago

“Excellent customer service and very helpful picking the right pool table. I would highly recommend the installation service as well as very good value for what they do. Callum was very helpful”

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Posted 7 months ago

“We recently purchased the Signature Huntsman 7ft pool table from Home Leisure Direct, and we couldn’t be happier with the entire experience. From our very first visit to the showroom, we were impressed by the exceptional service. Dan provided expert advice, helping us choose the perfect table, and the delivery and setup team were fantastic—professional, friendly, and efficient. The table itself is looks fantastic. We highly recommend Home Leisure Direct to anyone looking for top-quality products and outstanding customer service!”

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Posted 7 months ago

“I cannot fault my experience of Home Leisure Direct. From the initial advice, which was hugely helpful / informative, to the effective customer service responses when queries were raised and to the delivery of my pin ball machine, with Neil and Mark taking huge care of the machine and my house, I could not be happier. I highly recommend the company and would definitely consider buying a product from them again.”

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Posted 7 months ago

“Great service for ordering with Fred to delivery was really quick from the team. delivery team were super helpful with my questions”

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Posted 7 months ago

“Excellent service, really friendly staff and great follow up.”

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Posted 7 months ago

“Excellent service and product, thank you”

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Posted 7 months ago

“Great pool table. Best I've ever played on. During the purchase I was advised of the different lead-times dependent on the colour cloth I went with. Easy to select a delivery date and the guys who made the delivery were on time and really friendly. They gave good advice on positioning the table and how to look after it. Great experience from start to finish.”

Home Leisure Direct 5 star review on 18th February 2025

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Posted 7 months ago

“Sam very helpful from start to finish, and although a delay was experienced with the chosen cloth, the end product, delivery and service throughout was excellent. Very happy Customer!”

Home Leisure Direct 5 star review on 8th February 2025

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Posted 8 months ago

“Bought a pool table off Sam at HLD. Great product and lovely install team! Thank you!”

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Posted 8 months ago

“I ordered a Signature English Pool Dining Table around October 2024. I was in no rush because I moved house in October. I was told to expect the table Jan-Mar 2025. It arrived early Jan which was a nice surprise. The Table quality is a good as it gets. The company were perfect to deal with. Easy and clear communications. I do not normally do reviews but they have be spot on so here it is.”

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Posted 8 months ago

“Great help getting a table order and delivered for the Children. Appreciate the help Fred offered”

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Posted 8 months ago

“Super helpful staff .. Sam went out of his way to help me decide on what colour table and cloth.. and put at ease my concerns over playing speed.. Specifically making videos of side by side tables for my consideration .. I ended up upgrading to the signature chester table with purple cloth.. because of such helpfull information:) which is a Stunning combination, Delivery team, exactly on time indicated.. nothing was too much trouble.. professional and respectful taking it up my glass staircase .. Stunning table play, had a little niggle to sort,, custom care were pro active to sort and super fastto resolve ... perfect service .. Thanks HLD!”

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Posted 8 months ago

“Apollo has Landed Took delivery of a Rasson Apollo table just before Christmas, which was expertly and efficiently set up by two of the Home Leisure Direct team. Smooth process from initial inquiry to delivery, with expert, friendly advice from Dan along the way. Recommended without hesitation and the table is a cracker too”

Home Leisure Direct 5 star review on 24th January 2025

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Posted 8 months ago

Home Leisure Direct is rated 4.9 based on 949 reviews