The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,455 Reviews

15 %

of reviewers recommend The Home Depot

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1.6

Based on 1,455 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“YOU KEEP CHANGING MY DELIVERY WINDOW I'M A LONGTIME CUSTOMER WHO IS VERY DISAPPOINTED MAYBE IT'S TIME TO SWITCH TO LOWE'S”

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Posted 4 years ago

“If you're coming here to get a kitchen countertop or remodel forget it. The companies they use are incompetent and unprofessional. They destroyed my kitchen and walked off the job because they couldn't figure out how to level a countertop. They left us with no countertop or sink , live electrical boxes dangling by the wires and just left. They told me that WE need to hire someone to level the cabinets, which Jesse wanted to give us a list of contractors to call. We don't work for home depot and its their job as the contractor to do this as they were hired to do the entire job. Dont trust the h.d. installation department or Ivek or Amanda in Lakeland or take anyone's word at this place. DONT TRUST THEM TO DO A GOOD JOB...now im stuck with no kitchen until I hire a new company to order and install it. They refuse a full refund even though its their mess up. I've now hired an attorney and I'm suing them.”

The Home Depot 1 star review on 4th February 2022

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Posted 4 years ago

“in stock merchandise count inaccurate. difficult to navigate; think you are ordering to pick in store and it comes out as ship to store. don't think I'll be ordering online again. too much of a hassle.”

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Posted 4 years ago

“I was a first time appliance buyer with Home Depot after switching from Lowe's. Big mistake! I was told my a customer representative supervisor that if an appliance has 3 service calls with the same issue on an appliance they will reimburse. Lowe's policy was if it cant be fixed once they will replace it. Once my issue with HD is done I will be rethinking about purchasing an appliance with them.”

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Posted 4 years ago

“!!!!Appliance Super Buy Warning!!!! They’re not super buys!!! Appliances are actually cheaper if you buy them separately!!! Look at the picture, they’re the same item! Oh and they don’t honor store prices!!!! Be careful!! I’ve always been an advocate for Home Depot but this is shady!!!”

The Home Depot 1 star review on 1st February 2022

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Posted 4 years ago

“I ordered a 5 piece shower unit it was delivered damaged. I contacted the delivery company that Home Depot uses 4 times a also online. It's been a week and they still have not returned my call which they said they would 4 times”

The Home Depot 1 star review on 30th January 2022

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Posted 4 years ago

“Home depot online order stock is extremely unaccurate. I have had my past 6 online orders cancelled due to product not in stock when their web page shows in stock available for store pick up. Home Depot has become extremely un reliable and had forced me to shop else where.”

The Home Depot 1 star review on 29th January 2022

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Posted 4 years ago

“I must warn you and share our experience before you buy something from Home Depot. I did not check the reviews before my purchases and regret it... So my review: Never again... Our family won't ever purchase from Home Depot again. It was a first and last time. Very, very bad service. Very frustrating and big mess up. We placed an order on Nov 17th (washer/dryer + fridge) and 2 months later we're still waiting for their delivery team to finish the installation... They've been bad, dishonest & not trustful. I hope they'll change their delivery service Tem Co because there are plenty of problems with them... Sum up of our adventure: 1) They came a first time and explain they could not install the appliances because one part part was missing for the washer/dryer and there were scratches on the fridge... They did not even remove their stuff from the truck and left in a few minutes. When we checked, we realized the part was including... Bad first lie... 2) Second time they were on our schedule, we saw their truck but it did not stop to park... They said they rang the bell and that nobody was home. A scandal as we were waiting for them. But is was dark, late and rainy... Of course each time we had to prepare the house, empty/unplug the fridge, protect the rooms, etc. We have 2 kids and had to do our laundry at our neighbors' house.... 3) Third time, they just cancelled without letting us know explaining there was a mix up in the delivery system. Of course we dit the whole process again and were so disappointed... 4) Exact same thing happened. Started to feel traumatized. In between, I've called many times the Home depot customer line... Sometimes, not helpful, sometimes 45 minutes of waiting, sometimes disconnected, sometimes, nice people who explained "it was outrageous" or "ridiculous". That we should ask for a compensation... But we were prisoners as we paid 2 months before and were still waiting for the appliances to arrive. And Home depot had no leverage on the delivery system. Could not help to fasten the process for example or offer an alternative solution... 5) After weeks of frustration, the delivery team came back on January 21th. This time they said they could not install the washer/dryer because Home Depot did not provide parts to do it. We were ver angry and asked them to install at least the fridge which they did very fast without paying attention. We asked them to teke back our old appliances (we paid for that) and they answered they could not because the truck was too full. Seriously???? You come after 2 months with another excuse not to to the wor? So now, we still have our also washer / dryer that don't work, the new ones in the middle of the kitchen... And no parts. When I called Home depot, after 3 disconnections, they just scheduled the team to comme bak in February. Euh??? Who does that? Can you imagine the difficulties wit 2 kids???? Pfff. Is that the way you work? As I said never again. Lesson well learned. And I let you know if we got any kind of compensation...”

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Posted 4 years ago

“Ordered a stove on line. It was delivered 12/14 but did not work. It was sent back. Cancelled the order on 12/15. They denied the first credit request because HD still had it on the delivery schedule. I was not informed. Finally called to receive this information. Requested credit again. Receive email letter on 01/04 informing me my credit was issued. Here it is 01/20 and the credit is still not on my credit card. HD customer service not only gives me a flip answer but on rude to me. If you try to do a chat, the person tells you they hard handling 10 customers at once! This is totally unacceptable. Be very careful if you need a refund. This has been a nightmare!”

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Posted 4 years ago

“It doesn’t matter in which store you are (here in Queens, NY), 95% of the HD’s employees -in any Queens store- are there TO NOT HELP YOU. After the ordeal to get help (if lucky) to find what you’re looking for, people on the registers are like the worst DMV office you can be in. Slow, clumsy, talking among them ignoring and NOT respecting the customer’s time at all. A quite DEPLORABLE store to be honest.”

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Posted 4 years ago

“I buy something online on December 26 and supposed to be delivered to store at Fayetteville nc store, this item was on sale for Black Friday and supposed to be delivered on December 8 , which never happened, because they said the item was missed somewhere on its store way, now after being waiting all this time, they just canceled my order…..”

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Posted 4 years ago

“total unqualified people on the phone to order things. no knowledge of product. gave up after 30 min. went to a different manufacture web site ordered direct by pass HD. they are a joke.”

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Posted 4 years ago

“Home Depot takes weeks to deliver items ordered on line If they do not improve their services they will soon be another has been company”

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Posted 4 years ago

“Home Depot is a garbage company. Bought $1,600 refrigerator. The delivery did not call ahead as we were told, delivered to a house we were renovating (not living in), left the refrigerator in the basement garage, had an unauthorized electrician working at the house sign for it, and lied about being authorized by the owner to leave it in the garage. Ignored all phone calls and requests to correct the issue by bringing the appliance upstairs into the kitchen where it belongs.”

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Posted 4 years ago

“My daughter just went to pick up shelving from Acworth Home Depot. She did curbside, asked the employee to assist with loading and he told her it wasn’t heavy. Really, it’s your job. #gotoLowes”

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Posted 4 years ago

“Store#6228 Bloomfield Ct Delivery was scheduled for 12/24/21 but was canceled by Home Depot. Delivery rescheduled for 12/28/21 for 6am to 8pm. The order was not delivered and I have no indication from Home Depot when the order will be delivered FYI the product is available in store.”

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Posted 4 years ago

“This is the worst delivery service I have ever seen. The warehouse managers are totally useless!!! They don't show up for delivery and no explanation why. Still waiting to have my chest freezer delivered.Still waiting for delivery so I can't answer your delivery questions. I just know I will NEVER buy something from HD that has to be delivered!!!!! NEVER AGAIN!”

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Posted 4 years ago

“I'm still in disbelief. There on line shopping in its entirety... IS A JOKE !!!!! I don't know where to begin from the site it's self or the costumer service call in It's nothing short of a disgrace An organization such as this People should be let go Amazon is eating there lunch unfortunately I have gift cards . If you can seek a different retail venue Do !!!!!!”

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Posted 4 years ago

“HomeDepot has the worse customer service you can imagine. I bought 2 pieces of furniture with them. They could not deliver it for two months. When the furniture arrived in the store one piece was damaged, the other wrong color!! It took Homedepot another 3 weeks to exchange the wrong items, one at a time. The local store in Honesdale PA does not do their job and needs to call them 10 times and complain to them to get something done. I will never buy with HomeDepot again. It is a 1-star Company right now!!”

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Posted 4 years ago

“I placed an order for a refrigerator on 12/11 that was listed as “in stock” in my zip code. My delivery date was 12/17. I was told that I would receive a call the day before to receive a 4-hour delivery window. By 7 pm on 12/16, I did not receive a call, so I called Home Depot’s customer service. The customer service representative could not find a delivery order in their system and the dispatch for delivery was closed (it was now after 8 pm). She recommended that I call the next day. On the morning of 12/17, I called and was told that my order had not been processed by the dispatch and needed to be rescheduled for 12/22. I could see the date change in my account before I hung up. On 12/21, I still did not have a call for a delivery window, so I called them. I called customer service and it was the same scenario, no date in the system, even though I clearly had one visible in my order information. I spoke to a supervisor and was given a case number that was to expedite my order to the resolution team. I was then told that I need to reschedule for 12/28, and that a “human being” would manage the order in lieu of relying on their systems. I called today 12/24 to confirm, still no delivery date confirmed in the system and none available in the foreseeable future. I cancelled the order. I have literally spent at least 4 hours on hold trying to get this order delivered. They had no problem withdrawing the nearly $3,000 immediately from my account, but they are unable to confirm the delivery. I am done with Home Depot. Looking at the other reviews, this is clearly a pattern.”

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Posted 4 years ago

The Home Depot is rated 1.6 based on 1,455 reviews