The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,364 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.6

Based on 1,364 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a screen door from the Scottsdale location -- 7 weeks Ive been waiting for the installation - they told me September 3rd...It was confirmed the day before. My tenant spent the day at home waiting and they never showed up. I called and the sales associate told me...oh there was a problem, we never received the door.....yet they confirmed the installation with me....charged my credit card and now there is no door.... what a nightmare...do biz elsewhere as there is just way too much incompetence going on here.”

Helpful Report

Posted 4 years ago

“Home Depot? Good prices? Yes, but not enough to redeem this company from poor business practices. When placing an online order, the total of purchase and store purchased from is known. Yet, the total debited from one's account may be different from that which one agreed to pay when submitting that order online. I was not aware of any fluctuating state tax percentage's in the great state of Illinois so I contacted their customer service. I was graciously given a one time only return of the difference in the amount I agreed to pay and what was actually charged. Lesson not learned. I recently placed two large lumber orders online for delivery with this company. I was to receive a call within 48 hours to confirm delivery. No call was received. I contacted Home Depot and was given the date of delivery. On the day of delivery, I again contacted Home Depot because there was no attempt at delivery. I was told I would be called back in five minutes. After twenty minutes, I contacted Home Depot again of which the young lady informed me she was just getting ready to call me. Pause to reflect on that line. Not only will they not be delivering that day (one week after placing the order) — but my items will not be delivered until the following week. I can only surmise that another customer's delivery suddenly became much more important than my very own. It's not what you know. If that isn't bad enough, Home Depot charged my account for the entire two orders and the amounts have cleared my account; however, I am not in receipt of any items in either order. Orders Cancelled. I will not tolerate nor continue to do business with a company such as the Home Depot in Mattoon Illinois. Its prices do not outweigh such questionable business practices.”

Helpful Report

Posted 4 years ago

“I was promised my delivery today between 2.30 and 6.30 They called me 7.45 p while am at work I had called them and ask for specific time as I have to go to work they refuse I still have not gotten my items”

Helpful Report

Posted 4 years ago

“DO NOT SHOP THE RIVERVIEW, BRANDON STORE. I went into the store and placed an order for a door and storm door. waited a week to hear from someone to give me a price. Have not heard from anyone, I tried calling Home Depot for two straight days and no one answers the phone. Finally, I called the home office and they transferred to back to the Riverview store in Brandon and was told that my order was cancelled, they could not tell me who cancelled it and no one seems to care. BAD, BAD CUSTOMER SERVICE.”

Helpful Report

Posted 4 years ago

“Supposed to have a dryer purchased from Home Depot in King of Prussia, PA on August 3rd. The delivery was scheduled for August 20, 2021, today, between 11 and 3. The delivery was confirmed last week. Dryer never arrived. Called Home Depot 5 separate times beginning at 4:30. Was told they cannot reach the delivery people because their "phones are shut down." The salesperson explained that he could not help me. Called back an hour and a half later. Waited on the phone through 30 rings before someone picked up to tell me that she couldn't find my order. Called back again at 6:30 and asked for the manager. Same story from her. She had no idea what happened. She told me they use Freight Rite for deliveries. I also called the number on the brochure for delivery updates and got a robotic answering machine that told me my delivery was scheduled for September 4th, another two-week delay. What? How did that happen? I never agreed to that. Lesson here is do not shop at Home Depot. Customer service is less than one star. NO one knows anything about anything. Looked up Freight Rite. They are loaded with one-star reviews. Went on Lowe’s website. Same dryer, same price, delivery this Sunday. Lesson learned.”

Helpful Report

Posted 4 years ago

“People will room around , once ask questions to buy appliances, they will say I am calling somebody. Next time will go to Lowes not coming back to home depot, will close my card also.”

Helpful Report

Posted 4 years ago

“Ive been a long term customer with home projects. The products were great the sales clerks were helpful but the customer service department is a Nightmare!!! They are rude and will hang up on you! Its bad enough to where I will no long shop here.”

The Home Depot 1 star review on 18th August 2021

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Posted 4 years ago

“If there is a zero star then I would have given them that. I ordered decking stuff in Blaine Home Depot on May and I was told that it will be on my door step on first week of June. Since it wasn’t there on June I called and was told it will be here by end of July and then called again was told it will be here by end of August and now they are telling it will be here end of September. I am really disappointed by the service. I am a loyal customer and bought every small to big items from Home Depot, from my kitchen appliance to the washing machine but this experience has been horrendous. Talked with the rep here, although he apologized but doesn’t seemed/sounded like one. I guess, it’s basically telling me to go take your business elsewhere which I will. I won’t shop here anymore.”

The Home Depot 1 star review on 17th August 2021

Helpful Report

Posted 4 years ago

“Purchased a GE Dehumidifier today and drove 90 miles round-trip to install in my cabin. Opened the box and immediately knew it was used due to scratches on the cabinet. No manual, no parts, no tubing for the automatic pump. The water tank was filthy.. Returning this item tomorrow and then I'll go to Lowe's. Thanks for nothing Home Depot. You lost me as a customer.”

Helpful Report

Posted 4 years ago

“I ordered wooden bed frames and the first one came friday and the box was ripped up and opened. So going to put it together this morning the legs of the bed are shoved in and some stuck half way in/out of the bed. And one completely shoved in and entire piece of wood cracked ready to break off. So I call cust service. No offer to reorder it again. I can only return it. Which it will be picked up Monday-Friday between 8am-8pm. And they can't/won't tell you what day or time. And 3-5 days after it's picked up I'll get my 267.00 refund. That's not a good return policy for broken merchandise received. I mean I clearly got a returned product that someone busted up. And now I have the headache of returning it. Wonder how the 2nd bed will be delivered??”

Helpful Report

Posted 4 years ago

“Ordered a washer in July and my delivery has been rescheduled 3 times now. This last time they said it was coming on Friday but when I called the night before and asked about the time because it shows still coming, they said it was to late to get on the truck and would be in the morning. Called the next day and it shows out for delivery but when you talk to them they said they were behind and did not get it on the truck and it would be another week. Going on the fourth reschedule and still ongoing……😡”

Helpful Report

Posted 4 years ago

“I will never use again I will never use again! I on average spent $300 to $400 a month at Home Depot. I scanned a bar code at one of Home Depot’s stores. I was contacted by Bath Envy for a consult. After agreeing to a two day install, I was expected to pay for the project up front in March…i did so as requested. After multiple calls by me, the project started in May. It took over two months with a series of errors that cost me over $3500. I made Home Depot aware step by step of my concerns . The people on the phone were very sympathetic, The Resolution Epeditior to my case was not! Colette, the Resolution Expediter, called me once. She said she would follow up and never did… except for a letter asking me to sign off that Home Depot was not at fault and that a $300 would be provided in good faith but that they would not accept liability for the errors they made. I attempted to call her but to discuss further but she provided a false number in the letter she sent. I decided to respectfully declined. It was their fault… they sent a non BBB company out to my house under their reputation. I was duped because I would have never expected that. Now I am a devote Lowe’s customer. Sad that Home Depot treated a home town hero (nurse) like that during current climate over the past year!!!”

The Home Depot 1 star review on 13th August 2021

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Posted 4 years ago

“Worst customer service experience. Bought air conditioner to cool my apartment from the heat wave! Got delayed for 3 days in Vancouver no reason given meanwhile I'm cooking in 100+ degree Oregon summer weather.”

Helpful Report

Posted 4 years ago

“Home Depot contracts out to incompetent and I believe overseas vendors. I ordered a freezer, went to the trouble of ensuring an easy delivery. I mistakenly purchased extra food so the freezer would not sit empty. On the delivery date, 31 minutes before the end of the delivery window I get a message that one of the delivery crew was injured and they would try to deliver the next day. When I did not hear from them, I call and was told it will not be delivered for another seven days. I call Home Depot (I believe to an overseas call center) and ended up texting to be told it will not be delivered for another eight days as it missed the delivery truck. I had also purchased the five-year extended warranty. I'm glad I discovered the incompetence with a cooler of food rather than a freezer of food. Order is canceled and now I am begging freezer space from friends until I can get my own freezer. I would recommend dealing with Home Depot with hesitancy. I will no longer do business for large purchases.”

Helpful Report

Posted 4 years ago

“They will not return an item I purchased without a receipt period. Terrible business decision. I will no longer shop here”

Helpful Report

Posted 4 years ago

“ordered a bunch of plumbing parts on 8-7, scheduled delivery for 8-9 sat 10 feet from my front door from 6 am to 11:50 am when i received a call saying no one answered the door and i'd have to reschedule. i have 2 fairly large dogs who always lay down next to the door and love to bark at any person coming near the house or cars pulling up to the house. The dogs never alerted, i was close enough to the door and front porch that i can hear someone walking up the front steps and i never heard anything either. Called to figure out what was going on and they made me reschedule for today 8/10 between 6 am and 8 pm. So again i sat near the door all day and again no delivery. Spoke with a manager and now they'll put everything on a home depot truck instead of the courier and i'll have the parts on the 12th in the morning. so a $500 shipment of plumbing parts has already racked up over $500 in wages since i had to take time off for the delivery”

Helpful Report

Posted 4 years ago

“I ordered a pretty pricey ($1300) bunk bed set with trundle and dresser for my boys at the end of June. There was suppose to be three boxes. Not only was the shipment a week later than they said it was gonna be, I only received boxes 2 and 3 first. Then after compaining to customer service, about a week later I received box one. Non of which came with ANY screws. Went to the local Home Depot and they did try to help but no store carries that many screws and informed me it would have to come from the warehouse. Called customer service again and they FINALLY placed another order for screws which is going to take another 5-21 business days so I am stuck with all the slabs of wood to put together with no screws. For the amount I paid for that bed the last thing I would expect is for it to be missing is ALL the screws! Never again with The Home Depot. They will NEVER get another dime out of me. I will deliberately drive out of my way to go to Lowes for any other home needs!”

Helpful Report

Posted 4 years ago

“My name is Robert I purchased 90 bundles of shingle price 2500 and had them delivered upon checking shingles they was wrong color so I had them picked up and I went to the store to get a refund they told me since it was that much I would have to wait for a check that could be 21 days after paying with a debit card from my bank so now the have the shingle and my money and can't do nothing about it so I bet the house I will never ever do business with home depot ever again and if anyone reads this start going to lowes”

Helpful Report

Posted 4 years ago

“I ordered two item from my local home depot, their web side indicated that both items were in stock. I got an email from home depot indicating that my one item was ready for pick-up and the other item would be shipped to my house. I called the local home depot and inquired as to why one was ready and the other shipped when their web site indicated both item in stock. And that I wanted to cancel the second item. The manager told me since it was past 45 min from the order they could not cancel. I did not get the email informing me that one item would be shipped past the 45min. cut off. I called corporate and asked to have the order canceled and why was it to be shipped since i did not request that. corporate said since past 45min. could not cancel and that their system must have glitched and made it a home delivery. All I got was a bunch lame ass excuses as to why I was getting sodomised. Home depot customer service sucks and they don't give a damn about anything.”

Helpful Report

Posted 4 years ago

“I ordered Quartz kitchen countertops through Home Depot who outsources installation to Colonial Marble and Granite in King of Prussia, PA. My experience with Colonial was very poor. I rec'd an email from Cheryl at 4:45pm the day before the install to confirm the arrival window. Based on that I had the contractor turn off water, remove old countertops, range and sink. The next day tech called to say he was on his way, but he only had the counter for the island. The other piece broke in fabrication! No one made me aware of this, so now I have no workable kitchen. I called Colonial and Jessica said she would schedule me for the following Friday. I could not cook and had to do dishes in the bathroom for a week. By end of day the following Thursday I had not heard from Colonial so I called them. Jessica said I was taken off the schedule for Friday and techs would be there the following Tuesday. No apology, just couldn't get to me on Friday. Install was done on Tuesday BUT they did not have the backsplash that should have been included in the template. Tech said it was not on his paperwork. I showed him where it had been marked by the guy who did the template, but he just stated it wasn't on his paperwork. So I paid for something I did not receive. I have tried to call Colonial to be credited, but they are not returning my phone calls. Going almost 2 weeks without a functional kitchen then not having the job done entirely is unacceptable. Home Depot needs to find another counter top contractor for their Delaware and Maryland customers. I have other work to be done, but will not go through Home Depot knowing they outsource and are not checking on the quality of these companies service or customer care.”

Helpful Report

Posted 4 years ago

The Home Depot is rated 1.6 based on 1,364 reviews