HomeToGo GmbH (US) Reviews

Name: HomeToGo GmbH (US)
Address: Sonnenburger Str. 7310437 Berlin, Berlin
Rating: 4.62

4.6 Rating 1,438 Reviews

93 %

of reviewers recommend HomeToGo GmbH (US)

Company Reviews

Questions

Metrics

4.6

Based on 1,438 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Sonnenburger Str. 7310437 Berlin
Berlin
10437

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HomeToGo GmbH (US) 5 star review on 26th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You took the full amount instead of the deposit. This is 7 months in advance. I'm now waiting for refund. Phone calls , waiting in queues . Time wasting...not happy.”

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Posted 6 months ago

“Still waiting for arrival info.”

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Posted 8 months ago

“I barely used it because the short length Of the renral I sought (4 nights) made an Air B&B more avaikabke.”

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Posted 9 months ago

“But the prices are extremely high, not everything is ok. But if I rent an apartment at this price, all costs are included and not 500 or 1000$ Plus paying taxes or cleaning lady or whatever else. Sorry about this global crisis not many people can pay everything is not realistic”

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Posted 1 year ago

“Just booked the house. Unable to review further at this time.”

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Posted 1 year ago

“When I called to get some specific information about the house, I was given general disclaimers and my question was not answered. If a customer asks a question, that question should be answered. If the person doesn't know the answer, then she should get the answer.”

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Posted 1 year ago

“It wasn’t until I got final receipt that my 1,175 rental went to 1,995 there was a lot of fees that didn’t show up til I booked . Severely disappointed I would have booked elsewhere had I know ahead of time . Fees very misleading nothing noted til I booked .”

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Posted 1 year ago

“IS SOME EXICITING THE VIEWS LAST SUMMER”

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Posted 1 year ago

“I will be glad to give a review after my booking takes place without any problems. I’m still concerned that it may be case of “if it sounds too good to be true, it probably is”. I certainly hope that I’m wrong. I tried to do the 1st part of the survey, but the responses wouldn’t highlight so that I could pick one - I hope you are able to understand this last part.”

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Posted 2 years ago

“Finding a place was easy, booking was easy. I'm Waiting for email with final reservation. I received a confirmation right away .Hopefully it works out .The resort says there's nothing available?”

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Posted 2 years ago

“Hi I am concerned as I have not had confirmation and payment has been made”

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Posted 2 years ago

“It was good”

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Posted 3 years ago

“I’m not really sure how to feel I paid to book and have yet to receive any info on what to do next.”

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Posted 3 years ago

“You offer some accommodations not available on Booking or Airbnb, that’s why I would recommend it. But the booking process and subsequent exchange of information is less convinrent than on the mentioned two sites, it’s more steps and more complicated with you. Think about simplifying the process. Also, more full details about the property - ie check in hours, should be visible on the site BEFORE the payment. I was negatively surprised about the latest check in time being 19:00 h. I need to arrive probably very late. Will try to sort this out directly with the host. In Airbnb you can chat directly with the host and ask questions before booking. I didn’t see this with you. Wish you a good work on improving your service :)”

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Posted 3 years ago

“The reason for the review is my request was for the 2022 season & no matter how many times I put in my dates you showed me availabilities for May & June 2021, so I gave up looking on your site.”

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Posted 3 years ago

“The only reason I did not rate a 10 was due to the fact that I was looking for the 2022 season & u kept giving me info for May & June of 2021 no matter how many times I put in the dates for the 2022 season.”

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Posted 3 years ago

“Your hotel prices were higher than Expedia and hotel.com. Should’ve checked. My bad”

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Posted 3 years ago

“Cleaning people did not clean kitchen,pancake batter were on doors on kitchen cabinets and chopping board otherwise house was nice”

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Posted 3 years ago

“Booking was easy. I got an email confirming the reservation but I have not got an email with the details of the cabin I booked”

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Posted 3 years ago

“Booking online was quick and easy. BUT I have still not received any confirmation, reception, or anything about the place I booked. When I booked, payment was taken but nothing after that. Makes me extremely nervous.”

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Posted 3 years ago

HomeToGo GmbH (US) is rated 4.6 based on 1,438 reviews