HomeToGo GmbH (US) Reviews

Name: HomeToGo GmbH (US)
Address: Sonnenburger Str. 7310437 Berlin, Berlin
Rating: 4.60

4.6 Rating 1,444 Reviews

92 %

of reviewers recommend HomeToGo GmbH (US)

Company Reviews

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Metrics

4.6

Based on 1,444 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Sonnenburger Str. 7310437 Berlin
Berlin
10437

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HomeToGo GmbH (US) 5 star review on 26th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use website. and bookings are super easy. Great Inventory of Luxury Properties.”

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Posted 2 weeks ago

“The worst experience for me n our friends n family's life booking with home to go .....and amore travel....if you want to stay at a dirty place not fit for animals.....book w these agencies.....you will be scammed....I see most other reviews and don't believe how they had great service....after dealing with these people....trust me .....they must be putting these excellent reviews them self.....lol....I'm shocked that booking.com has not fully understood they are scamming people all over the amalfi coast...n Italian vacation spots w there bad service n lies on there villas n bnb vacation homes ...they will take your money n not give any refund......bad bad service and give all wrong information on the places you rent...its nothing but a scam....don't book w these people......our vacation was ruined....very sad situation”

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Posted 3 months ago

“Dear hosts! Beware of scammers! They do not transfer guest payments! According to the information on the website, payments from guests should be transferred to the host's account within a maximum of 8 days from the start of the reservation. This deadline expired 15 days ago. I'm getting tons of replies! I have already sent a payment reminder. No reaction. I won't leave it like that!”

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Posted 4 months ago

“El día 29 de Junio de 2024, a través de la plataforma o web “HOME TO GO” reservé dos apartamentos en el edificio “CN Tower Downtown Toronto Premier Condo” desde el 18 al 21 de septiembre, uno de ellos para tres personas a mi nombre y otro para dos a ,nombre de otra persona que viajaba con nosotros, aportando para el pago mi tarjeta de crédito, tal como se requería. Códigos de reserva nº 141784173 y 141784299. En la información publicada en dicha página web se decía que en el momento de la confirmación de la reserva solo se cargaría la mitad del importe hasta el 19/08/2024, y que el resto se cargaría a partir de dicha fecha. Asimismo se decía que la reserva era cancelable y totalmente reembolsable, siempre que se hiciese antes de la citada fecha de agosto. Al día siguiente recibo dos correos electrónicos de confirmación de Luxury Condos Downtown Toronto con números de reserva 268187 y 268191,en los que, para completar la reserva, me requerían una serie de información, parte de la cual ya había facilitado a través de HOME TO GO e imponían determinadas condiciones nuevas que no figuraban en la web. Por ello, y tras comprobar, que me habían cargado la totalidad del importe de ambas reservas en mi tarjeta de crédito, el 5 de julio solicité la cancelación a través de la plataforma home to go, y el reintegro de todos los cargos efectuados, siendo confirmada inmediatamente la cancelación a través de la web de HOME TO GO. En cuanto a la devolución de los cargos efectuados en mi tarjeta, he reclamado, a través de HOME TO GO, quienes me han contestado que el anfitrión no les respondía, y que cuando lo hizo, se negaba a la devolución, invitándome a reclamar directamente al anfitrión, y diciéndome que ellos se limitaban a poner en contacto al huésped con el anfitrión o propietario, quien imponía las condiciones, y con quien tendría que tratar para lograr tal devolución, aunque ellos intentarían también hacer la gestión con el propietario para que ello se produjera, ya que reconocían que el anfitrión había incumplido las condiciones de reserva que les había facilitado, pero que no podían hacer nada más al respecto. Ante ello intenté reclamar directamente al anfitrión a través de un e mail que me facilitaron, sin obtener respuesta alguna, desde hace mas de 10 días que lo envié. Y lo mas curioso es que, después de todo esto, en la web de HOME TO GO, aún siguen apareciendo publicitadas las propiedades con las mismas condiciones de pago parcial y cancelación gratuita, con la que me timaron. Esta es la seriedad de HOME TO GO y de TOWN FLATS CANADA en Toronto. Publicitan algo que, al parecer, no controlan de lo que y por lo que después no responden, desentendiéndose del problema. Y si te vi no me acuerdo.”

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Posted 4 months ago

“Booking Issue with HomeToGo - Urgent Resolution Needed Message: I booked a holiday home in Italy through HomeToGo. Their listing originally stated that the property had air conditioning, which was a crucial factor for our booking (due to aging dog and expected heat wave). Upon re-checking the advert months later, I noticed this amenity had been removed from the booking and no one had contacted me. I was just lucky to find it before i travelled. HomeToGo confirmed it was written there as a mistake that they have since removed. With my departure date approaching, HomeToGo has not provided a satisfactory solution - they are giving me reason for why they need to contact the managing agents, and whatever else. I need air conditioning for dog-health reasons and I am requesting they either: 1. They place a portable AC unit in the property (very reasonable as these devices are not excellent) 2. An alternative accommodation with air conditioning and similar in all other ways. 3. Very serious compensation for the lack of this amenity as I will be limited to what i can do as the dog will need to be watched more than we planned. I have already contacted customer service, but the response has been nothing useful, inadequate, and not showing any signs that they plan to solve it. I urge HomeToGo to address this issue promptly to avoid further inconvenience and escalation. One saving grace so far, is that the customer service staff i have dealt with have been somewhat avaliable and very polite. Thank you.”

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Posted 5 months ago

“I wished I would have done research on this company. I canceled a booking and they will not refund my money even though I am in the booking grace period. I have been emailing them since March 17, 2024. I have provided them a screenshot of the cancellation policy that's listed on their website and a screenshot of my credit card statement with the charge that matches the amount from their website. Still NOTHING but run around!”

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Posted 6 months ago

“Home to go allows huge corporations to list homes on their site. Those businesses have requirements, over and above home to go. As a result, when I booked a home with home to go, somebody from a business called Casiola emailed me and demanded photos of my ID and credit card. When I asked why they needed.a.picture of my credit card, they threatened to cancel my trip. I reached 9ut to home to go, and they supported the business over me, telling me that I needed to provide that information, even if it was not part of the contract I had entered into, and even though the reservationwas paid in full.. When that company canceled my reservation, arbitrarily and without notice, I booked another home and paid in full. Little did I know that the 2nd property was also owned by a huge corporation, and they also demanded pictures of my ID and credit card, and they wanted me to send it through unsecured email. Again, home to go sided with the corporation. It seems that a contract means nothing to home to go, and they are very comfortable with changing the terms of a.contract after it has been signed and money has changed hands. The girl I just spoke.with actually told me that she didn't understand what the big deal is. Sigh”

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Posted 11 months ago

“Attentive & friendly staff. Well stocked and beautiful rooms. Great breakfast!”

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Posted 1 year ago

“Een fijne B&B met zeer vriendelijke, behulpzame eigenaren en een zwembad.”

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Posted 1 year ago

“You took the full amount instead of the deposit. This is 7 months in advance. I'm now waiting for refund. Phone calls , waiting in queues . Time wasting...not happy.”

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Posted 1 year ago

“Very easy to use and great choices of properties to choose from.”

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Posted 1 year ago

“It was pretty easy although it seemed to freeze when I was trying to get to the paying part. It took awhile before it eventually decided to let me do that part.”

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Posted 1 year ago

“Condo had everything we needed. Great location. Had a wonderful long weekend.”

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Posted 1 year ago

“The room was very comfortable. Only thing I don't like is that the floors need to be mopped. The bathroom/ shower needs to be cleaned better. We don't do well with mildew. Husband has allergies. Other than that, things were great. Staff is very friendly. Breakfast is a pleasure with the lady (short hair and glasses) sorry, never caught her name. She's very helpful!!! Always look forward to seeing her when we are in town.”

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Posted 1 year ago

“We are very happy with our booking and found the most perfect place for our one night stay. Though we visit St Augustine all the time, we never knew of this one special place. Glad we booked it!”

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Posted 1 year ago

“Easy to use”

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Posted 1 year ago

“It was easy to use the app”

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Posted 1 year ago

“Easy to use, great selection of properties, quick reply”

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Posted 1 year ago

“HomeToGo Platform is a very easy and precise website to navigate. Very nice layout. I like how informative it is. I also enjoyed the home listings.”

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Posted 1 year ago

“Easy to navigate”

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Posted 1 year ago

HomeToGo GmbH (US) is rated 4.6 based on 1,444 reviews