“Dont ever buy this product
I regret buying this washing machine. Within 1 year of purchase i have called out 4 times for repair. 1st the door was leaking the metal bit round the machine door was rusted, the engineer came and lied he fixed it instead he turned the metal spring around still rusted. I had to call out again for the same issue it wast fixed they turned it around again and also the machine stop spinning. They came and said the machine needs a part and left. For 2 weeks. O one called or emailed me. I have had to call them again they lied that I cancelled the job they had to raise that I refused repair after they explained to me the machine is reparable or open another job. The engineer came out again removed some parts from the machine and said he will order but got no reply. Uptill now i have not heard nothing from them. I reported 4th october 2023 today is 18th November nothing had been done. Called and I escalated it so i will await the result. Very awful service”
“Hoover Washer Drier 300 Pro Damages Clothes & Terrible Customer Service
Washer Drier Damages Clothes & Disgusting Customer Service. I advise you to purchase from another Brand.
I wanted to express my disgust in the customer service I have just experience by your Team.
When trying to raise a compliant I was then told there is no complaints procedure, the operator was not willing to provide the details of the Manager on shift and I was told any emails would be reviewed by the same Team and I would not receive any more assistance. The operator was both very rude and unhelpful.
This is my first time buying a hoover product, I hate the product I have purchased, it has ruined numerous clothe items with but stains and tears. I cannot afford to keep purchasing damaged clothes and I should not be left in the situation where I have a washing machine which I am scared to use because of the damage it causes.
Following on from Hoover's response, where they "requested an opportunity to make this right". This opportunity was for me to buy a refurbished machine! What an absolute insult! To top it off this email came from the individual who posted the response. Showing the response on Trust polit was just for PR. Based on my experience of the company and its products, I recommend you spend your hard earn money else where! Read their history of bad customer service and faulty products.”
“Hoover H Wash 300
Hoover H Wash 300, bought 18 months ago had to call an engineer out who told us it was the control board but they had none in stock and would be about 10 days to order. After waiting for over a month (with no washing machine) hoover finally told me that they could not get the part and wouldn't be trying to. They offered me a new washing machine for extra £190. There is a big Red sticker on the front that says 10 years parts warranty. This surely has to be false advertising!!! Steer clear of hoover the warranty means nothing. Unfortunately looks like I will have to buy the replacement as we are desperate for some sort of fix.”
“DO NOT BUY THIS MACHINE
It Randomly shrinks clothes. Engineers come out and can’t find faults, so you have to pay the all costs even when the appliances are still in warranty.
Customer services are very unhelpful. Would never buy Hoover or candy appliances or recommend them.
I am in the building industry and cover lots of maintenance on Properties and work with over 350 companies and property developers and I never have these problems with other brands.so we will not use any of there appliances or products with any of our clients again. Very poor
AO HAVE BEEN VERY HELPFUL SAME THEY CANT RUN HOOVER CUSTOMER CARE”
“EVERYTHING! To start with a customer call handler (22/9/23) not processing the job sheet correctly leading to an engineer not visiting on what we thought would be 27/9/23. An engineer visit happened (2/10/23) when it was confirmed that a part was needed.
It has gone downhill since then. NO COMMUNICATION. NOT ABLE TO SCHEDULE AN EXPECTED ENGINEER VIST!
We still have not had an engineer visit ‘as the part has not been delivered to engineers lock up’.
I was advised that as call out was under the 28 or 30 day terms and conditions for a repair (bearing in mind the operatives gave different timescales).
We were offered on 16/10/23 an ‘exchange authorisation number’ with an aim of resolution to this situation. We agreed by return email to the offer in the email.
Today (17/10/23) I received a text and email confirming an engineer visit on 24/10/23 I have declined this offer as we have accepted In writing the ‘exchange authorisation number’ and await this!
An email to DAVID MEYEROWITZ@HOOVERCANDY has not been responded to - not surprised as this seems to be the way of this company!”
“I bought a hoover machinec dynamic
I have the cover when required I get in touch
With d .g care
I have found the white coating of my machine
Below the door has peeled off. It now looks like rust.
I was told that's cosmetic or I could phone D.G care.
This is my machine I'm 76years old I am not expecting this to happen.
Not happy I will sent photo if required
How long are we expected to get out a machine.
I'm not made of money can't afford to get this sorted don't think it can.
I thought hoover was a good companyj”
“Our Washing Machine is 9 months into Warranty. 3 weeks we waited for parts and an engineer to fit them. Engineer came out yesterday without parts and without a clue that he had to fit any! We complained and the issue was 'escalated' internally with a 48 hour lead time! This is ridiculous. Meanwhile I have washing piling up and loath to pay the high cost of a laundry service. Very shabby customer service. We are no where near having our washing machine fixed than we were 3 weeks ago. Will never buy a Candy product again.”
“Dishwasher broke after 5-6months. I reported it 2 months ago and have had 4 engineers out since and the problem has still not been fixed. The engineers themselves stated that my dishwasher model has a known problem and that these machine are not factory tested. Customer service over the phone are hopeless and they do not communicate anything to the customer unless you contact them. It's been unnecessarily stressful especially with a newborn. I will never be buying a hoover/candy product again even if they offered the product to me free! What a joke!”
“Firstly let me start by saying that my rating for the company is 0 stars and not the one I gave in order to allow me to write this review, AVOID this company at all cost, my journey with these started way back in April when the dishwasher I bought,broke after just 5 months, the advisor I spoke with was rude and I quote his reply as “that’s life “ in the solutions he offered, a new dishwasher was finally delivered after many phone calls ,only to not have the correct fitting, the delivery driver could not continue the fitting as they only have a limited amount of tools I was then advised to get myself a carpenter to do the job which I did costing myself 120 pounds even though my dishwasher was still under warranty that was back in April I have still have not received any money or an emails regarding my Claim I have contacted customer service ,there only advice is to email again
This company should be avoided the product is poor and the follow up service even worse”
“I have called out Candy twice now to repair my washer dryer. I have been sent a repair time and both times they have failed to show up on this time slot. This has led to me missing work and costing me money, as I have stayed off work within the time slots given to me. Very poor company who I won't be dealing with again, with my future appliances. Awful customer service. Avoid!!!!!!”
“I have order a vacuum bin from the 22/12/22 and I still haven’t got it I have emailed on many occasions all I got is auto emails, or one email back from about 3 of my, I have explained that I am urgent need of because of me disability it’s hurts to use a broom, but there is no help”
“The worst company in the world bar none. Our oven broke in mid-November, and we have two young children. They haven't been able to move it forward even slightly and it's late January. Combine this with their tendency to talk only with third party engineers and never to the customer, and their dystopian music on their ludicrous helpline and you have a recipe for a service which is truly awful. I feel sorry for the staff as it's never their fault, it's to do with the structure of the company and presumably the management.”
“Very bad experience with the repair customer service. New Dish washer worked for a month and stop working. It's in warranty called hundred times and they booked and cancelling the appointments. Finally, they send an engineer and he was completely out of mind, unable to fix it, asking me how can I fix it. I called the company and they replied that we will send another person and after one month they send the same person... Still waiting now for another appointment. I don't believe someone can provide like these services in UK.”
“Worst customer service ever, broken washing machine since the 9th October, engineer came 17th "fixed it" he left, I put washing on and Mr floor flooded. I reported it the same day had to wait another 10 day engineer came and said I needed a new drum. Booked for the 21 of November, engineer sick so couldn't come. Still waiting, phoned phoned and phoned still waiting. According to hoover they have put it up the line to resolutions and I would hear within 24 hours , still waiting to hear 4 days later. RUBBISH CUSTOMER SERVICE, RUBBISH WASHING MACHINE IT WAS 9 MONTHS OLD WHEN IT BROKE DOWN.”
“My hoover fridge freezer has stopped working after only 3 years. I contacted the hoover candy domestic repair team and paid £145 to have it fixed. 2 months later and it still has not been repaired. I am appalled by the time it is taking to resolve the issue as having a young family without a fridge freezer has been incredibly stressful. I have contacted the customer services team several times with no resolution in sight. AVOID HOOVER CANDY REPAIRS!!!!”
“The vacuum cleaner developed a fault on 11Oct22. After emptying the dust container, the container catch became slack. It had literally lost its spring. I read the guarantee, which said, “Hoover guarantees all parts for your product for 10 years.” It’s just over 2 years old, so I phoned the tel. number on the guarantee form and gave the personal information requested by Becky, which I suspect will result in my being bombarded by Hoover ads. Their conclusion was that they didn’t stock the faulty/missing part and consequently couldn’t help.
There are two problems with this conclusion; 1) the cleaner is underdesigned in that adequate measures had not been taken to secure the spring to the catch to prevent it from flying out. I am assuming this is what happened, because I have never seen the spring. 2) the claim that the part is not included in Becky’s parts list does not absolve Hoover from the responsibility to abide by their guarantee.
I expect to buy a new cleaner when this one is 10 years old, but it will not be a Hoover unless the firms puts right these shortcomings.
I submitted the above review to Trustpilot and Hoover replied that they would see what they could do to help if I submitted contact details, which I did and they didn’t. Trustpilot subsequently removed the review from their site, which is why I am posting here.
Davy Dufton 25Oct22”
“The technician's report after a repair during the warranty period was unclear and that led to being invoiced despite the warranty. I have never found a worst customer service when I tried to point out the problem. The complaint process, as well as those answering on the telephone, have shown no understanding or willingness to resolve the issue and consider my point, always appearing to be adversarial.”
“Never buy Hoover appliances!!
In the last 2 yrs I’ve bought 2 tumble dryers and 1 washing machine and all items broke down due to manufacture fault. The company refused to replace although are covered by 10 yr parts warranty. Poor quality and the worst customer service”
“DISGUSTING SERVICE. APPALING.
Would leave no stars if possible.
DISABLED and TERMINALLY ILL MOTHER has been LEFT TO GO HUNGRY WITHOUT an OVEN, FRIDGE and MICROWAVE for over 4 weeks.
Digraceful warranty PROCESS. BACK AND FORTH BETWEEN 3 DEPARTMENTS.
3 items broken in less than 6 months.
Passing the buck. Blamed every item on the installation or user error! Come on now 3 seperate malfunctioning items from one brand is not user error!
STILL NO RESOLUTION AND MOTHER IS STILL WITHOUT USABLE COOKING FACILITIES.
Entire company should be absolutely ashamed of themselves.
DO NOT TRUST THEIR Brand!!”
“Our dishwasher which is 12 months and 2 weeks old and tumble dryer which is 17months old have broken. I called Candy and all they wanted to do was charge me nearly 1/2 the cost of a new one for a one off repair or sell me an extended warranty. I'd expect a brand new product to last over 6 years not barely a year! Definitely wouldn't recommend buying anything from this brand.
NB: Under UK selling laws goods have to be of satisfactory quality and last a reasonable amount of time, Candy items clearly are NOT!!”
