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Hoselink Reviews

4.7 Rating 1,424 Reviews
92 %
of reviewers recommend Hoselink
Company Reviews Product Reviews
85,014
 Metrics
4.7
Based on 1,424 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Hoselink Reviews
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Anonymous
Verified Buyer
“Just a really great product....and you get what you pay reliable quality. Just recently I had issues with a failed flow control valve and Hoselink helped out after learning that a replacement valve was being ordered because of the valve mechanism failing. Just nice to know a Company wants to support their quality brnad image in such a manner.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“Ease of placing orders and quick delivery”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“It is a good design alternative than the other product ( e.g. Evolve) that does not require fixing into a wall or a post. The external design, the hose, and the fixtures look in good quality. However, there are things left to be desired or flaws. 1) Corners are sharp and hazardous for the kids (could have been better in curved). 2) The reel handle could be better foldable, so it can be folded when not used so not to be trip hazard. 3) One our first use, the hose surface has rub against the concrete floor underneath while winding in the hose. This is because the bottom of the box is open and any loose loops of hose will rub on the concrete floor. Now our hose has many hard surface scratches on first use — hence compromised its UV protection and longitivtiy. There should have been barrier at the bottom to avoid this issue. 4) there could better have a holder for the end sprayer. Without holder, the sprayer is dangling and touching the concrete floor and therefore have scratches over time.”
Helpful Report
Posted 9 months ago
Hi there, Thank you for taking the time to share your feedback. We understand your concerns regarding the sharp corners and will definitely take this into consideration for future designs. Your suggestions for a foldable reel handle and a barrier at the bottom are valuable, and we appreciate your input. We're also sorry to hear about the issues with the hose rubbing against the concrete. A holder for the sprayer is a great idea, and we will keep that in mind as well. From the photos you have provided, it looks as like the hose is not looped tightly enough around the axle and this is causing it to drag on the floor. Please contact our customer care team on 1300 900 617 or hello@hoselink.com.au. Kind regards, The Hoselink Team
Posted 9 months ago
M Sutton
Verified Buyer
“I am very disappointed, after having my first Evolution replaced, due to leakage problems within the unit, to find out this morning that this is a known problem. 1- If I was aware of this in the beginning, I would not have purchased the unit. 2- when I contacted Hoselink to report the pressure leakage issue, instead of Hoselink replacing the unit and me having to wait 30-45 minutes in line at Australia post to return the first unit, I should have been advised of the leakage problem, rather than going through the same experience twice, and still having a leaking product. The telephanists I spoke to have both been extremely polite and pleasant, but the problem remains, and I am left waiting for an unknown period of time for a replacement. The unit, for a person of my financial position, has taken a very long time to consider buying, as I don't really have that sort of money to spend, however when I have spent what I consider to be a large amount of my money on this item, I expect to have no issues. It is unacceptable to sell a product, at such a cost, knowing it to be faulty. I believe it should be removed from the market place until the problem has been successfully resolved. Possibly one of the reasons you haven't had more customer advices/complaints for this item, could be that many customers aren't impacted by the leaking unit, ie the unit has garden or concrete below it, not wooden shelves, as is my case. I believe the concept of the unit is great, however it should have been engineered properly, and stress tested before being released onto the market. Regards Max Sutton.”
Helpful Report
Posted 9 months ago
I am sorry you have had this experience with your Hose Reel! We have worked extremely hard over the last few years to bring manufacturing back to Australia and have been testing and improving this model numerous times before releasing it to market. We have sold an extremely high number and whilst most customers are loving using their new Evolve Reel, a small number of customers have had issues with leaking. This is something our products team have been investigating and looking into as a top priority to find out what is causing this to happen. I can see we do have your details down so you will receive a replacement Evolve Hose Reel once we have rectified this issue. I will of course pass your concerns on! Again I am sorry for any inconvenience caused. Kind Regards, The Hoselink Team
Posted 9 months ago
D Humphries
Verified Buyer
“Great item.”
Helpful Report
Posted 9 months ago
G Bluhdorn
Verified Buyer
“Very happy with Hoselink quality product and that they stand by their product. Very helpful and polite staff.”
Helpful Report
Posted 9 months ago
L Hoskins
Verified Buyer
“Very happy with Hoselink products as we have been using them for a number of years now. Once ordered very prompt in get items delivered to you.”
Helpful Report
Posted 9 months ago
G Street
Verified Buyer
“Recently purchased a couple of multi function spray guns and they are brilliant, smooth and easy to use. Very happy.”
Helpful Report
Posted 9 months ago
J Eklund
Verified Buyer
“Good quality units and their customer service is amazing. Easy to contact and will replace any parts that wear out prematurely”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“Recently purchaced Evolve 30m hose reel, just used for the 1st time, WOW!! I’m very impressed. Can definitely feel & see the quality! Kinking & dripping hoses my nemesis. Not a leak, or kink to be seen. Worked so smoothly. A Christmas wish come true, & long overdue 😀 Happy Days”
Helpful Report
Posted 9 months ago
R Burnie
Verified Buyer
“Customer service is great and their products that i have are also great good Australia company”
Helpful Report
Posted 9 months ago
P Bickerton
Verified Buyer
“had hose link front and rear for around 8 years? and finally the plastic is starting to wear out so just upgrading and replacing the fittings in 2024/25”
Helpful Report
Posted 9 months ago
M Slater
Verified Buyer
“Great quick service. Easy to use effective products.”
Helpful Report
Posted 9 months ago
M Smith
Verified Buyer
“Product got shipped.. the new and ‘improved’ evolve series 30m hose.. I install it, put it on.. leaks.. via the housing unit. Write to ask for help via the website.. no return:( Disappointing.”
Helpful Report
Posted 9 months ago
Hi Mitchell, We’re sorry to hear that you’re experiencing leaks with the new Evolve series hose. It’s disappointing when products don’t perform as expected, and we want to help you resolve this issue. Please reach out to our customer service team on 1300 900 617 or hello@hoselink.com.au so that we can organise your return. Kind regards, The Hose-Pro Team
Posted 9 months ago
S Davis
Verified Buyer
“Awesome products but expect to be bombarded with marketing, offers and promotions almost daily.”
Helpful Report
Posted 9 months ago
P Laut
Verified Buyer
“Excellent products excellent service and excellent delivery.”
Helpful Report
Posted 9 months ago
M Lamour
Verified Buyer
“I have been using Hoselink for some years now and i love the products. The service is prompt, courteous and efficient ( other companies should take note ). They are a pleasure to deal with. I have told all my gardening friends about them. Thank you, Michael Lamour Bowral.”
Helpful Report
Posted 9 months ago
G Walter
Verified Buyer
“I like that Hoselink is very responsive to orders getting them shipped very quickly, I feel safe and secure using the site and making payments, all of this on top of the fantastic reliable products its just a win win.”
Helpful Report
Posted 9 months ago
J Gale
Verified Buyer
“I am very happy with my Hoselink hose reel. The man who installed it was very helpful and showed me how to use it. Because the hose reel was installed in my front garden he suggested I get a padlock to keep it safe. Which is exactly what I did. Maybe you could train your staff to ask the question and maybe sell a padlock with the hosereel.”
Helpful Report
Posted 9 months ago
C Ozinga
Verified Buyer
“Good products and good service. I wish that some of your products can be made in Aus”
Helpful Report
Posted 9 months ago
Hoselink is rated 4.7 based on 1,424 reviews
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