Hoselink Reviews

Name: Hoselink
Address: 1/108 Old Pittwater Road, Brookvale, New South Wales
Rating: 4.71

4.7 Rating 1,499 Reviews

93 %

of reviewers recommend Hoselink

4.7

Based on 1,499 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Hoselink 5 star review on 19th October 2025

Hoselink 5 star review on 8th October 2025

Hoselink 5 star review on 2nd October 2025

1868

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The bundle I ordered should've came together as one pack, to bad if I wanted to use it straight away. Not good business!”

Helpful Report

Posted 7 months ago

Hi Ian, Thank you for sharing your feedback with us! We're sorry to hear that your bundle did not arrive as one pack, and we completely understand how inconvenient that must have been for you when you wanted to use it right away. Our Hose Reel do get sent seprately and the reason for this is due to the size and weight. Thank you for your understanding, and we hope to serve you better in the future! Best regards, The Hoselink Team

Posted 7 months ago

“Hoselink is a game-changer for anyone who loves gardening! Their retractable hose reels are incredibly well-designed, making watering effortless and tangle-free. The no-leak fittings are a huge bonus, ensuring a reliable and mess-free experience every time. The build quality is top-notch, and the customer service is outstanding. If you're looking for a durable, easy-to-use hose system, Hoselink is definitely worth it!”

Helpful Report

Posted 7 months ago

Hi Margaret, Thank you for your fantastic 5-star review! We’re thrilled to hear that you find our retractable hose reels to be a game-changer in your gardening routine. It’s wonderful to know you appreciate the thoughtful design and the no-leak fittings that make watering so effortless! We take pride in our build quality and customer service, and your kind words validate our efforts. Happy Watering! Best Regards, The Hoselink Team.

Posted 7 months ago

“I am so impressed with this company, they really do stand by their products. They fixed my hose that I had purchased some many years earlier, at no charge. I would highly recommend this Company to all who are looking for the best hose ever.”

Helpful Report

Posted 7 months ago

“Very happy with your products, and happy they are Australia, the products I have last a long time, not like the products your buy from China, when needed I will always buy your products, good on you for taking the risk, and kept going, well done.”

Helpful Report

Posted 7 months ago

“purchased 3 solor lanterns they are beyond expectations our out door table looks beautiful and a great price and prompt delivery 10/10”

Helpful Report

Posted 7 months ago

“I ordered two items and only one arrived. A shut off valve has not arrived and my husband is waiting anxiously for it. Noelene”

Helpful Report

Posted 7 months ago

Hi Noelene, Thank you for your review! We’re sorry to hear that only one of your items has not arrived and understand how frustrating that can be for both you and your husband. We aim to provide all our customers with timely deliveries, and it’s disappointing when we fall short. Please reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au, and they will assist you in resolving this issue. We appreciate your patience and look forward to helping you! Best regards, The Hoselink Team

Posted 7 months ago

“The best customer service ever!”

Helpful Report

Posted 7 months ago

“Awesome product”

Helpful Report

Posted 7 months ago

“Wonderful products and services”

Helpful Report

Posted 7 months ago

“Berry smooth operation”

Helpful Report

Posted 7 months ago

“I have been using Hoselink for over 10 years and the new hose reel did not disapoint, just another great Hoselink product, thank you.”

Helpful Report

Posted 7 months ago

“It would be good if included in the pack is at least one adapter for push in accessory eg. sprinkler or pressure washer. To have to order, pay extra and wait for one is an inconvenience.”

Helpful Report

Posted 7 months ago

“fantastic product and better service. Had a small issue with a product that was 6 years old. Rang them, no problems whatsoever, no questions asked, product replaced all I did was pay for postage. Cant ask for any better than that, Oh and its Australian!!”

Helpful Report

Posted 7 months ago

Hi Gary, Thank you for your fantastic 5-star review! We’re thrilled to hear you had a great experience with our product and service. It’s our priority to ensure our customers are well taken care of, and we're glad that your issue was resolved smoothly. We truly appreciate your support! If you ever need assistance or have more feedback, don’t hesitate to reach out. Best Regards, The Hoselink Team.

Posted 7 months ago

“Vary happy with this product works well”

Helpful Report

Posted 7 months ago

Hi Gregory, Thank you for your wonderful 5-star review! We're so pleased to hear that you're very happy with the product and that it works well for you. Your satisfaction is our top priority, and it's great to know we've hit the mark! If you have any further feedback or need assistance, feel free to reach out. Best Regards, The Hoselink Team.

Posted 7 months ago

“Efficient service. I appreciate the ability to order spare seals so that I don't have to throw the hose sprayer away every 3 years.”

Helpful Report

Posted 7 months ago

“I’ve had Hoselink products for around 10 years now. My recent purchase had an issue with its functionality and Hoselink happily replaced it at no charge.”

Helpful Report

Posted 7 months ago

“very good product my wife loves it!. Customer service and delivery was on time. Easy to assemble. Saves a lot of time as manual rolling of hose istime consuming and a nuisance. My wife is strong, however she suggests it may be too powerful a pull for elderly people to operate.”

Hoselink 5 star review on 31st March 2025

Helpful Report

Posted 7 months ago

Hi Ron, Thank you for your fantastic 5-star review! We’re so glad to hear that both you and your wife love the product and that it’s saving you time in the garden. It’s always our goal to make gardening simpler and more enjoyable. We appreciate your feedback about the pull strength. It’s valuable for us to know how our products are experienced by all users, and we’ll certainly take it into consideration. Thanks again for your kind words and support! Best Regards, The Hoselink Team.

Posted 7 months ago

“It’s a bit annoying that first time customers get a discount and regulars get zippo / zero , even when I recently advised a fitting to attach generic adapters notching but thanks for your feedback !! Getting like the banks I feel , screw the loyalty give the bonus to the one time user ??”

Helpful Report

Posted 7 months ago

“Fantastic turnaround times and great quality product. Customer service was amazing with helping me with questions. I will buy from them again in the future”

Helpful Report

Posted 7 months ago

“When my order was incomplete, I waited several days for communication from Hoselink. When none was forthcoming, I contacted them and found that it was a genuine mistake, not just a matter of separate shipping, The missing items were promptly forwarded and then I could go ahead and use my mini hosereel. It works just as I had hoped. neat and tidy and very convenient.”

Helpful Report

Posted 7 months ago

Hoselink is rated 4.7 based on 1,499 reviews