Hoselink Reviews

Name: Hoselink
Address: 1/108 Old Pittwater Road, Brookvale, New South Wales
Rating: 4.69

4.7 Rating 1,260 Reviews

92 %

of reviewers recommend Hoselink

4.7

Based on 1,260 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Hoselink 5 star review on 30th April 2025

D Smith

A Collins

Hoselink 5 star review on 23rd April 2025

A Joy

1800

Anonymous

Anonymous // 01/01/2019

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“Great products, prompt service. Unfortunately your latest version of your website is not as good as some previous version, in that it can sometimess be much harder and slower to find a particular item. Somehow previous layouts seemed to work better.”

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Posted 5 months ago

“Best hose system I’ve ever owned. Easy to use and works perfectly. All connections from tap and to hose including the hose spray are first class.”

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Posted 5 months ago

“Purchased as a Christmas gift.”

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Posted 5 months ago

“Works very well however i must say the older style sprayer with a squeeze handle i found was much easier to use.”

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Posted 5 months ago

“I love all my hoselink attachments. It makes watering pleasurable now instead of a chore. None of the fittings come off. They stay securely in place. I can't praise them enough.”

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Posted 5 months ago

“My hose reel and oscillating sprinkler are excellent and working very well.”

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Posted 5 months ago

“Have used Hoselink products for about seven years and only just replaced the tap. Great products and great service”

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Posted 5 months ago

“Great quick service. Installer was very helpful on the best way to get the most out of my new hose. Thank you”

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Posted 5 months ago

“Best provider I have dealt with . Great products, great people & home grown. .”

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Posted 5 months ago

“Great products”

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Posted 5 months ago

“Hoselink hoses and connectors are very secure and the new addaptor allows me to attach all the click on fittings I had previously. Delivery was fast also.”

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Posted 5 months ago

“It was so nice using the hoselink nozzle and not have water running down my arms ....very impressed !!”

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Posted 5 months ago

“Love the products. Very reliable and maintenance is very easy. Big fan 😁”

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Posted 5 months ago

“My wife convinced me to try hoselink connectors. Now I’m a convert, all our connectors are hoselink and I have 3 hose reels, I have a large house. I used to hate hose reels, the hoselink ones work to perfection so now I’m happy”

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Posted 5 months ago

“Ive been a Hoselink customer for as long as I can remember, got all the family onto it as well. Never had a connector come off or leak, Just bought the new Evolve hose reel to replace my 30 metre Hoselink hose ( had it for ever and t's still perfect BTW) just because I got sick of winding it up Keep up the good work”

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Posted 5 months ago

“Hoselink was very quick to deliver my order, had great instructions and great product”

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Posted 5 months ago

“Just a really great product....and you get what you pay reliable quality. Just recently I had issues with a failed flow control valve and Hoselink helped out after learning that a replacement valve was being ordered because of the valve mechanism failing. Just nice to know a Company wants to support their quality brnad image in such a manner.”

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Posted 5 months ago

“Ease of placing orders and quick delivery”

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Posted 5 months ago

“It is a good design alternative than the other product ( e.g. Evolve) that does not require fixing into a wall or a post. The external design, the hose, and the fixtures look in good quality. However, there are things left to be desired or flaws. 1) Corners are sharp and hazardous for the kids (could have been better in curved). 2) The reel handle could be better foldable, so it can be folded when not used so not to be trip hazard. 3) One our first use, the hose surface has rub against the concrete floor underneath while winding in the hose. This is because the bottom of the box is open and any loose loops of hose will rub on the concrete floor. Now our hose has many hard surface scratches on first use — hence compromised its UV protection and longitivtiy. There should have been barrier at the bottom to avoid this issue. 4) there could better have a holder for the end sprayer. Without holder, the sprayer is dangling and touching the concrete floor and therefore have scratches over time.”

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Posted 5 months ago

Hi there, Thank you for taking the time to share your feedback. We understand your concerns regarding the sharp corners and will definitely take this into consideration for future designs. Your suggestions for a foldable reel handle and a barrier at the bottom are valuable, and we appreciate your input. We're also sorry to hear about the issues with the hose rubbing against the concrete. A holder for the sprayer is a great idea, and we will keep that in mind as well. From the photos you have provided, it looks as like the hose is not looped tightly enough around the axle and this is causing it to drag on the floor. Please contact our customer care team on 1300 900 617 or hello@hoselink.com.au. Kind regards, The Hoselink Team

Posted 5 months ago

“I am very disappointed, after having my first Evolution replaced, due to leakage problems within the unit, to find out this morning that this is a known problem. 1- If I was aware of this in the beginning, I would not have purchased the unit. 2- when I contacted Hoselink to report the pressure leakage issue, instead of Hoselink replacing the unit and me having to wait 30-45 minutes in line at Australia post to return the first unit, I should have been advised of the leakage problem, rather than going through the same experience twice, and still having a leaking product. The telephanists I spoke to have both been extremely polite and pleasant, but the problem remains, and I am left waiting for an unknown period of time for a replacement. The unit, for a person of my financial position, has taken a very long time to consider buying, as I don't really have that sort of money to spend, however when I have spent what I consider to be a large amount of my money on this item, I expect to have no issues. It is unacceptable to sell a product, at such a cost, knowing it to be faulty. I believe it should be removed from the market place until the problem has been successfully resolved. Possibly one of the reasons you haven't had more customer advices/complaints for this item, could be that many customers aren't impacted by the leaking unit, ie the unit has garden or concrete below it, not wooden shelves, as is my case. I believe the concept of the unit is great, however it should have been engineered properly, and stress tested before being released onto the market. Regards Max Sutton.”

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Posted 5 months ago

I am sorry you have had this experience with your Hose Reel! We have worked extremely hard over the last few years to bring manufacturing back to Australia and have been testing and improving this model numerous times before releasing it to market. We have sold an extremely high number and whilst most customers are loving using their new Evolve Reel, a small number of customers have had issues with leaking. This is something our products team have been investigating and looking into as a top priority to find out what is causing this to happen. I can see we do have your details down so you will receive a replacement Evolve Hose Reel once we have rectified this issue. I will of course pass your concerns on! Again I am sorry for any inconvenience caused. Kind Regards, The Hoselink Team

Posted 5 months ago

Hoselink is rated 4.7 based on 1,260 reviews