Hoselink Reviews

Name: Hoselink
Address: 1/108 Old Pittwater Road, Brookvale, New South Wales
Rating: 4.71

4.7 Rating 1,501 Reviews

92 %

of reviewers recommend Hoselink

4.7

Based on 1,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

hello@hoselink.com.au

Location:

1/108 Old Pittwater Road,
Brookvale
New South Wales
2100

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Hoselink 5 star review on 19th October 2025

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Hoselink 5 star review on 8th October 2025

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Hoselink 5 star review on 2nd October 2025

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Anonymous // 01/01/2019

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“I am very disappointed, after having my first Evolution replaced, due to leakage problems within the unit, to find out this morning that this is a known problem. 1- If I was aware of this in the beginning, I would not have purchased the unit. 2- when I contacted Hoselink to report the pressure leakage issue, instead of Hoselink replacing the unit and me having to wait 30-45 minutes in line at Australia post to return the first unit, I should have been advised of the leakage problem, rather than going through the same experience twice, and still having a leaking product. The telephanists I spoke to have both been extremely polite and pleasant, but the problem remains, and I am left waiting for an unknown period of time for a replacement. The unit, for a person of my financial position, has taken a very long time to consider buying, as I don't really have that sort of money to spend, however when I have spent what I consider to be a large amount of my money on this item, I expect to have no issues. It is unacceptable to sell a product, at such a cost, knowing it to be faulty. I believe it should be removed from the market place until the problem has been successfully resolved. Possibly one of the reasons you haven't had more customer advices/complaints for this item, could be that many customers aren't impacted by the leaking unit, ie the unit has garden or concrete below it, not wooden shelves, as is my case. I believe the concept of the unit is great, however it should have been engineered properly, and stress tested before being released onto the market. Regards Max Sutton.”

Helpful Report

Posted 1 year ago

I am sorry you have had this experience with your Hose Reel! We have worked extremely hard over the last few years to bring manufacturing back to Australia and have been testing and improving this model numerous times before releasing it to market. We have sold an extremely high number and whilst most customers are loving using their new Evolve Reel, a small number of customers have had issues with leaking. This is something our products team have been investigating and looking into as a top priority to find out what is causing this to happen. I can see we do have your details down so you will receive a replacement Evolve Hose Reel once we have rectified this issue. I will of course pass your concerns on! Again I am sorry for any inconvenience caused. Kind Regards, The Hoselink Team

Posted 1 year ago

“Great item.”

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Posted 1 year ago

“Very happy with Hoselink quality product and that they stand by their product. Very helpful and polite staff.”

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Posted 1 year ago

“Very happy with Hoselink products as we have been using them for a number of years now. Once ordered very prompt in get items delivered to you.”

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Posted 1 year ago

“Recently purchased a couple of multi function spray guns and they are brilliant, smooth and easy to use. Very happy.”

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Posted 1 year ago

“Good quality units and their customer service is amazing. Easy to contact and will replace any parts that wear out prematurely”

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Posted 1 year ago

“Recently purchaced Evolve 30m hose reel, just used for the 1st time, WOW!! I’m very impressed. Can definitely feel & see the quality! Kinking & dripping hoses my nemesis. Not a leak, or kink to be seen. Worked so smoothly. A Christmas wish come true, & long overdue 😀 Happy Days”

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Posted 1 year ago

“Customer service is great and their products that i have are also great good Australia company”

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Posted 1 year ago

“had hose link front and rear for around 8 years? and finally the plastic is starting to wear out so just upgrading and replacing the fittings in 2024/25”

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Posted 1 year ago

“Great quick service. Easy to use effective products.”

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Posted 1 year ago

“Product got shipped.. the new and ‘improved’ evolve series 30m hose.. I install it, put it on.. leaks.. via the housing unit. Write to ask for help via the website.. no return:( Disappointing.”

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Posted 1 year ago

Hi Mitchell, We’re sorry to hear that you’re experiencing leaks with the new Evolve series hose. It’s disappointing when products don’t perform as expected, and we want to help you resolve this issue. Please reach out to our customer service team on 1300 900 617 or hello@hoselink.com.au so that we can organise your return. Kind regards, The Hose-Pro Team

Posted 1 year ago

“Awesome products but expect to be bombarded with marketing, offers and promotions almost daily.”

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Posted 1 year ago

“Excellent products excellent service and excellent delivery.”

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Posted 1 year ago

“I have been using Hoselink for some years now and i love the products. The service is prompt, courteous and efficient ( other companies should take note ). They are a pleasure to deal with. I have told all my gardening friends about them. Thank you, Michael Lamour Bowral.”

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Posted 1 year ago

“I like that Hoselink is very responsive to orders getting them shipped very quickly, I feel safe and secure using the site and making payments, all of this on top of the fantastic reliable products its just a win win.”

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Posted 1 year ago

“I am very happy with my Hoselink hose reel. The man who installed it was very helpful and showed me how to use it. Because the hose reel was installed in my front garden he suggested I get a padlock to keep it safe. Which is exactly what I did. Maybe you could train your staff to ask the question and maybe sell a padlock with the hosereel.”

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Posted 1 year ago

“Good products and good service. I wish that some of your products can be made in Aus”

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Posted 1 year ago

“We've had to replace the washers several times. Doesn't always retract back and takes several attempts to do so.”

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Posted 1 year ago

Hi Irene, We are sorry to hear that you have had to replace washers, and you are having retraction issues. Please contact our customer service team on 0411 254 638 or at hello@hoselink.com.au so that we can help resolve this for you. Kind regards The Hoselink Team

Posted 1 year ago

“Was reluctant to buy because of cost Easy to install Easy to use, and sprayer reaches a long way Very happy”

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Posted 1 year ago

“Easy to deal with and fast delivery.”

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Posted 1 year ago

Hoselink is rated 4.7 based on 1,501 reviews