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Host & Stay Reviews

4.2 Rating 1,058 Reviews
81 %
of reviewers recommend Host & Stay
4.2
Based on 1,058 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Read Host & Stay Reviews
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Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 1 star review on 13th April 2025
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
I arrived at the apartment in the evening at 9:30pm (previously disclosed to the host multiple times) and was welcomed by a deadbolted door that would not open. I could not enter the space and spent multiple hours on the phone with support. The support person kept saying they would call back with a solution but never did. I had to keep reaching out (and paying for international minutes). At this point it was 3:50am and the support person told me to book a hotel. The only hotel that would take me that night required a multiple night stay reservation, so I let the host know I will not be returning and would like a refund. I was sleepless that night as I had to drive 50 minutes to the hotel then immediately leave to compete in a world open championship another 40 minutes away. The host had refused to refund me any amount and continues to send me automated messages about submitting a review so here I am.
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Posted 1 year ago
We stayed Burnsyde Beach Cottage in Saltburn, lovely well positioned with great views. Lots of room with a large sitting room and conservatory to watch the surfers. However really difficult to find, it’s directly behind Tomahawk restaurant, concealed driveway so take it slow and you’ll see it. No lighting around the perimeter of the house, so dangerous when returning back in the dark and rain, so much so I fell badly damaging my leg and arm. I don’t appreciate being forced to take insurance out especially when it costs me £10 to have £250 held until proof of no damage (I understand the £250 deposit being held but not the £10 charge) I feel I am just contributing to paying this houses insurance! This will definitely deter me from booking in an host and stay property in the future. This cottage was very expensive in my opinion and I would have expected a welcome hamper with at least the basics (salt and pepper) but nothing which was very disappointing.
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Posted 1 year ago
Place and surroundings were great, only problem was the heating. The heating was on a timer which couldn't be altered and was extremely noisy when it came on at 6.30 in a morning and until after 11 at night, the pipes were cracking and popping loudly at times when you we were trying to sleep. The only way around it was to turn the thermostat down low to turn the heating off, but that made it cold in the morning.
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Posted 1 year ago
The apartment was incredible. Dog friendly, which we have noted for next time! Full of all amenities, super clean, so much space! Lovely and warm with superb views of the sea. Perfectly located for our stay as we used it as a base to travel around from. There is a pub next door but one, lovely people. Steakhouse & other pubs & eateries just down the road. Parking was brilliant, you could either park in a bay a Ross the road or right outside the entry gate. Just perfect for our stay. Communication between ourselves and the host was also impeccable. We were kept informed of things that we needed to know from the date that we booked and then again after. We were provided with so much information, it was brilliant. Have referred to other family members & we will now only use this property when we visit. Thank you for the hospitality, it really was perfect.
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Posted 1 year ago
Clean apartment and more spacious in person. Locations amazing 5/10 mins walking distance from everything and receptionist is lovely. The option for paying £30 non refundable deposit instead of £250 grey for last minute stays
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Posted 1 year ago
Host and stay have nothing but disrespect for the customers. The post departure experience borders on pathological madness and don't expect any post trip customer service. I left a laptop at the Premises and despite advising immediately it took 20 plus messages 5 phone calls (non returned) and eventually 8 days later I can collect my laptop from a cleaners house. The total telephone exchange is available for anybody to gear
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Posted 1 year ago
Stayed at St Denys Place in York over New Year. What a fantastic place in a great location! It was very roomy, clean and tidy, with pretty much everything we needed for a full four days, just needed to grab a few groceries and we were sorted. It's about ten mins walk to anywhere you'd like to visit in York - one minute away from our favourite restaurant (El Gaucho) and an awesome spot for drinks and food (Spark York). A Tesco is just over the road, and a spot to rent scooters is also very close if you fancy a quicker journey into town. The beds are incredibly comfy, there's loads of storage, and we couldn't have asked for more - especially at such a good price! We'll be back to this property, and will also take a look at the other properties both in York and further afield.
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Posted 1 year ago
The property wasn’t clean and we’re still waiting for a response from Host &Stay. In summary, on arrival the dishwasher was half full of water, sink bowl was dirty with coffee grains, lower shower drain was blocked with hair, dirty hand towel. Garage door didn’t close which made the property unsecured, this was fixed but only after our firs night in the property. Food mats not clean, shelves in fridge hadn’t been cleaned.
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Posted 1 year ago
Our stay at the accommodation was very good, clean bed linen, everything worked perfectly.
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Posted 1 year ago
Good company lots of updates up to going and afterwards.
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Posted 1 year ago
very comfortable apartments, everything works very well, the location is excellent. Suitable for relaxing alone or as a couple. I will stay at this place more than once
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Posted 1 year ago
As described, clean and tidy .... difficult to locate way in when dark
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Posted 1 year ago
Fantastic communication throughout, along with a gorgeous house.
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Posted 1 year ago
lovely place to stay but not for tall people very low ceilings but managed as it was only 2 day stay lovely views across the roof tops alot of stairs so anyone with mobility problems no good
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Posted 1 year ago
Easy to book with and very quick to reply to my messages. Thought the interactive guide for the property was a great touch. Would recommend and use again for sure.
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Posted 1 year ago
We received lots of informative emails from Host & Stay. Thought the app providing us with all the information we needed for our property a great idea. We had no issues at all with the booking process. Would definately use again.
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Posted 1 year ago
Host & Stay failed to provide any check in details. Over £500 down so far.
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Posted 1 year ago
We had a really great stay in Saltburn. The accommodation surpassed our expectations. It was meticulously clean and well maintained. Host and Stay are an excellent company. We have stayed in three of their properties and have never been disappointe
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Posted 1 year ago
A gorgeous cottage in the heart of Whitby that was perfect for a short break between Christmas and new year. Spotlessly clean and with every kitchen utensil, and amenity you might want - this was a real find. Loved the Christmas decorations and extras that were there for just! A huge thank you - it was a real pleasure to stay in such a lovely place
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Posted 1 year ago
We absolutely loved this place! A last minute booking for Christmas with the kids and it was one of the best places we’ve ever stayed in. The owners were so lovely, and surprised us with a Christmas tree. The kids loved their room and the lodge was nice and clean and easy to navigate. The area is also stunning and people in the area are so polite. What I loved most was how open planned it was, coming from a house where the dining room and living room is separate it was lovely being all together. The only downside I would have to say is it could be a little bit more child friendly, such as sharp corners on the side tables as my 3 year old had a few bumps, but then again he is very proactive! Other than this, it was perfect in every way. We will definitely be back. Thank you!
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Posted 1 year ago
Host & Stay is rated 4.2 based on 1,058 reviews