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Host & Stay Reviews

4.2 Rating 1,043 Reviews
81 %
of reviewers recommend Host & Stay
4.2
Based on 1,043 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Read Host & Stay Reviews
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Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 1 star review on 13th April 2025
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
Perfect stay! Really lovely apartment, well furnished and tidy. Great location. Very comfortable the check in and out.
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Posted 1 year ago
Very good location, the apartment was really clean. It was really straight forward and hassle free to check in and out. I also got fast replies when I had any queries
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Posted 1 year ago
Perfect stay! Really lovely apartment and communication was great, any questions were answered so quickly! They even left us a card and box of chocolates as the reason we stayed was for a birthday, this was a really lovely touch. Would definitely stay again, thank you.
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Posted 1 year ago
Lovely apartment, good location, great seating area, comfortable beds. Excellent wardrobe spaces. We were disappointed with the following No information booklet even though to could get information via booking.com app, apartment smelled very musty when entering the building & through the whole stay. Not enough crockery, kitchen not very well equipped as would have liked. For a luxurious stay we would like a luxury towel or robes. We were unable to locate the switch for the outside lights only found when leaving.
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Posted 1 year ago
The apartment is we very spacious, tidy and central. The two staff members we met were both helpful and friendly.
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Posted 1 year ago
Great value for money, great communication, quiet location, immaculate presentation and a pool table. What more can you ask for!!
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Posted 1 year ago
Lovely apartment, perfect location and host and stay were great with answering back quick
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Posted 1 year ago
Very clean and comfortable
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Posted 1 year ago
Absolutely outstanding property. Everything in house was of a high standard. Lots of little extras like a hairdryer for each bedroom. Yorkshire tea in and caddy and a nespresso machine. Good communication from the host and beautiful decor throughout. Every part of our stay was great we will definitely be returning to The Mount. Would highly recommend if your looking for that little bit of luxury while your away. 10 out of 10
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Posted 1 year ago
Amazing little home we stayed it, felt safe and homely the entire time we stayed! Would recommend to anyone who needs a small house to stay in with friends of family
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Posted 1 year ago
Great communication from the point of booking, clear instructions on access and directions to the property. Once we arrived we were very impressed with the cottage which was very well equipped and very clean with a mountain of fluffy towels, toiletries and loo roll. We've had a lovely break and have already booked for another peaceful relaxing Xmas break at the cottage. Great value for money, fantastic location, beautiful property definitely on our favourite list.
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Posted 1 year ago
Modern apartment in Liverpool. Good location. Comfy bed. Sofa bed comfy enough. Good storage. There was an issue with our balcony door (it didn't lock, and when it was closed it had a gap). Because we were right next to concert square it was quite loud and woke me up a couple times. Some of the floorboards in the bedroom are bent upwards - potential injury hazard. Dining table was fine but the two other chair side tables are very wobbly and flimsy. Living space needed a hoover, but everything else inside was clean. The balcony was scruffy and had cigarette butts on the floor. The heating automatically turns down which wasn't great with the draft. Very rarely saw people on the front desk. And on arrival we had to ring 4 times before someone came to the door. We tried to get in the door but we didn't know you had to press # before getting in. Overall - It's modern but feels rushed and we didn't like how little we saw staff. It's nice to know there is someone there in person 24/7. But if you want to be right next to the nightlife then it's good. But we wouldn't stay here again.
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Posted 1 year ago
Great apartment, great location, added plus of underground parking. Modern clean apartment with everything needed for a good experience when back at the apartment. Would recommend a stay here and will book again in the future.
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Posted 1 year ago
Spotless , clean and very comfortable. Would recommend, definitely staying here again Home from home Close to Whitby 5 min walk
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Posted 1 year ago
Firstly the pigeon poo is all over the passage to get to the apartment door and all though spikes have been put all over window ledges the pigeons still nest there, you need a covering over the door to stop pigeon poo all over the front door step and key safes no 1 wants to touch them with all the poo on them 🙄 also the keys safes are to high to see the code to press in ! And the apartment was cold we tried to turn temperature up bit obviously was set by owners on a low setting , in this weather not good was cold 🥶 apartment was nice but to many stairs to apartment 2 and all pigeon poo has been walked up the stairs 🤮🤢 wouldn't stay again.......
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Posted 1 year ago
We arrived at the property (The Old Pottery, Pickering) on Friday 1st December at approximately 5pm. The outside temperature was -3 degrees. We walked through the front door to a lovely warm home. Walking down the stairs to the kitchen and living area, we could instantly feel the cold hit us. We read through the check in instructions to see that the property had under floor heating, however it was not working in the communal living areas. We turned the thermostats but they didn’t work. I got in touch with booking.com/host and stay straight away. We asked for someone to call and this did not happen. On exploring the bedrooms, we chose who was having which room. As a party of 5 we all were able to have a bed each. We noticed one of the rooms had a number of flies around the lights. Later that evening, we walked into town to purchase logs to attempt to bring heat into the living room and fly spray. We sprayed the flies and spent the evening downstairs, having to move the sofas so we could get the most of the fire heat as no one had come to sort the problem. At bedtime, one of our party went to bed to find the bedroom covered in dead flies: on the bed, the bedside cabinet and all over the floor, especially between the room and the en-suite. There were still some live ones on the window and around the lights. Due to the unacceptable conditions, she needed up sleeping on the sofa in the living area. This was a room with no heating. We repeatedly messaged and just received apologies for the inconvenience messages but no solutions. We spent most of the day in the town as it was too cold to spend time in the house. We bought another bag of logs and gathered around the fire for another evening. We were unable to make use of the lovely dining area and ate our dinner on our knees in front of the fire. We bought a hot water bottle and made up another bed in the sofa again. We had been told that housekeeping had called to the house but we weren’t in and that extra bedding had been left on the step, however there was nothing for us. The fly situation would not be rectified by hoovering them up. There must have been a fundamental problem causing this. On Saturday morning, there were significantly more dead flies than the previous night. We booked this a while ago and sadly, the most recent 1 star reviews, have mirrored our experiences. We believe this property is a health and safety risk: insufficient heat and a risk to health with a fly infestation. This has has a significantly negative impact on our stay and shouldn’t be allowed to be hired out until it’s rectified. A weekend in -2 degree temperature with no heating.
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Posted 1 year ago
Would highly recommend Host and Stay, clear and prompt communication, apartment was nice, clean and tidy for our arrival, no improvements needed.
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Posted 1 year ago
Amazing location, a 5 minute walk from Liverpool city centre. 2 minute walk from the rail way station. Lots of clean towels and bedding, rooms were spacious and plenty of amenities. Hosts were absolutely amazing and couldn’t do more to help. Group of 5 adults stayed with plenty of room. Will definitely be back great value for money.
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Posted 1 year ago
Management company is a disaster They kept me waiting for more than 40 mins to get the check in instructions. On a Friday evening which should be peak time for them. They also charge you a mandatory fee regardless whether you want or not insurance from them. If you dont get insurance they charge you a deposit handling fee anyway. The deposit is 250gbp which i think doesn't show anywhere But the main issue is that the heater on the house was on a timer so switched off every 2-3h. Outside was 0 degrees and the house at 1 point below 15 degrees.. I called the management company around 5 times during the weekend and they totally ignored me. They did actually nothing and we had a bad experience there Very unimpressed about how the management of the property is done
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Posted 1 year ago
The apartment was extremely well equipped, clean, roomy and comfortable. Unfortunately we had difficulty in locating the property and needed to telephone Host and Stay several times to request specific directions. They were totally unhelpful. They need to smarten up the directions.
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Posted 1 year ago
Host & Stay is rated 4.2 based on 1,043 reviews