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Host & Stay Reviews

4.2 Rating 1,044 Reviews
81 %
of reviewers recommend Host & Stay
4.2
Based on 1,044 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Read Host & Stay Reviews
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Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 1 star review on 13th April 2025
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
Lovely cosy cottage in great village. Very well equipped. Very clean. Comfortable beds. Beautiful bathrooms
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Posted 1 year ago
This apartment did not disappoint. Just on the edge of the Peak District it served us well as we were visiting friends nearby too . Very clean , easy parking and well equipped. Would recommend
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Posted 1 year ago
Good price and instructions re directions, parking and accessing the cottage were perfect, the host kept in touch at appropriate intervals. Sadly the sink in the bedroom was not fit for purpose as it was a tiny vanity basin with a glass shelf over rendering it virtually impossible to wash and clean your teeth. Certainly not fit for a family of four! Consequently we had to wash in the kitchen sink.
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Posted 1 year ago
Stayed at Bagdale Rise, Whitby. Ideal location.Apartment was very clean and tidy and had everything you could ask for would recommend
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Posted 1 year ago
The house was a perfect fit for my family a 5. It provided us with a great "home base" to tour North Yorkshire. We could walk easily to the seashore and restaurants. The rooms were a nice size, and the beds comfortable.
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Posted 1 year ago
A beautiful accommodation, well equipped. All rooms were stunning. Felt like we were in a 5 star hotel with an affordable price. My family wanted to stay there forever. Lots of amenities close by, lovely south bay beach and north bay beach, close to water park. We had an amazing stay and we would like to back again. Great customer service. Thanks to the team.
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Posted 1 year ago
The house was beautiful, very clean and well equipped. The beds were amazingly comfortable. A couple of minute drive to Cayton Bay beach and 15 minutes to Scarborough. Our 2 grandsons wanted to live there forever!! We will definitely be back.
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Posted 1 year ago
Lovely a comodation for multi generation holiday. Property was spotlessly clean and well equipped. Information about the booking supplied by email, perhaps a tad too often sent the same email but that’s a minor gripe once I realised did not have to reply.
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Posted 1 year ago
Excellent property very clean TOO MANY EMAILS!!!
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Posted 1 year ago
Nice apartment, but lots of stairs. Would have been nice to have instructions for washing machine and cooker. Nice and close to everything. Would stay again if not so many stairs.
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Posted 1 year ago
Great location, easy to find, amenities close by. Lovely clean, nicely decorated property. Comfortable and easy access etc. Could do with a bathroom update but would definitely stay again. The hot tub was great for the kids
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Posted 1 year ago
Double booked by host and stay so nowhere to stay when we arrived. Eventually found somewhere 30 mins drive away. Not ideal. Now still struggling to get money back from them as accommodation they found us was cheaper. Invoice they sent us wasn’t the same price as the original invoice so we are still owed money. A total nightmare.
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Posted 1 year ago
The apartment upon arrival was initially good until we walked into the first bedroom at the front of the property, the wall was damaged and crumbling away which on first glance made the wall look dirty. The living room area was lovely but the dinning room table had a layer of dust on it and the coffee table had smears all over it where it hadn’t been cleaned properly. The view from our living room was amazing but the condensation on the windows blocks your view when you want to sit in the morning with a cup of tea and look out at the sea. The main bedroom was lovely, the bed was like sleeping on a cloud but soon as I looked up at the ceiling there was cobwebs all over the ceiling. The dresser with the mirror was very wobbly,so one slight wrong movement then the whole thing would collapse. The bathroom was nice and clean, the issue we all struggled with was the drain in the shower, we had to take the whole thing out for the water to not floor the bathroom, the shower glass could also be extended as soon as the water hit the shower floor it splashed onto the main bathroom floor so two towels were needed to avoid the bathroom floor being soaked. Now down to this main problem I had during my stay which wasn’t acceptable and wasn’t resolved efficiently, I contacted the property before making our three and a half hour drive to start our holiday to check if the property had a iron and was informed that the property did have an iron, we arrived and no iron was at the property, so I contacted the number given for any inquiries and was told by a lady Eliza that she will try and resolve the issue and call me back, a call wasn’t made at all back to me so i rang her back after an hour of hearing nothing to be told she’s still waiting to hear back from house keeping and asked me to still look for the iron in the property. Later on I received a TEXT MESSAGE. Hi Kara, Thank you for contacting us, We won't be able to get one dropped off for the iron tonight I'm afraid. We'll forward the request by tomorrow but definitely not for tonight. Kind regards, Eliza So I explained this wasn’t acceptable as I had contacted beforehand to check if an iron was at the property to then be told that they will not be getting one was very disappointing. I also requested for the £25 damage cover charges that are non refundable to be refunded as clearly someone previously had taken either the iron or it had been removed from the apartment and we was not getting charged for that. I then received another two text messages. Hi Kara, Apologies for the inconvenience caused. This is not something that we want you to experience. We will look this into our relevant department to address accordingly. We'll send someone by tomorrow to drop-off the iron. Kind regards, Eliza Host & Stay Hi Kara, If you have plans of going out, please leave the key in the key safe box so staff can gain access. Kind regards, Eliza I explained I was not leaving the key for a staff member to access the apartment whilst our belongings were in the apartment and informed them that we were aiming to go out for 10am so it would be kindly appreciated if one could be dropped off beforehand. I then received no response whatsoever every text message wise back but received a message on booking.com at 7.49am Hi Kara Jane, I apologize for the inconvenience caused regarding the iron not being available during your stay. I understand your frustration and I will make sure to address this issue with our team to ensure accurate information is provided to our guests in the future. Regarding the refund for the damage cover, I will escalate your request to our management team. We will get back to you as soon as possible. In the meantime, please let me know if there is anything else I can assist you with. Best regards, Chelsea __________________________________________________________________ I also messaged back asking on there for an iron for before 10am and no response back in regards to the iron, just your usual automated messages mentioning about hope your enjoying your stay etc. I had to ask a family member who was staying in Redcar to travel to bring their iron for us all to use as we was blatantly ignored. I then received a phone call at 4.17pm phone a gentlemen saying that a staff member is struggling to get into the property with an iron for us as the key hasn’t been left for them to gain access. I then explained the whole situation to the gentlemen and was informed a manager will pick up the issue on Monday when they are in the office. So at the current moment in time I’ve heard absolutely nothing from host and stay from that last phone call in regards to my issue. Very disappointed in the lack of communication and dealing with the issue which could seem minor to them but I’m pretty sure if they were in this position they would not be impressed.
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Posted 1 year ago
Location was great, the apartment was functional. BUT it was dirty, the open plan kitchen/diner/living room floor was filthy. The couch had stains all over it. The double bed we used was a futon and the slats underneath were broken and the mattress was angled which made sleeping awkward. I’m unsure if we would use the particular booking agent again.
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Posted 1 year ago
Excellent location right in middle of Whitby clean apartment with everything we needed will be booking again for sure had to phone the company whilst we were there about parking who were very helpful along with the app that to download
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Posted 1 year ago
Close to Main Street , restaurants and the Co-Op is just across the road. Take about 10 minutes drive to Bamburg Castle.
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Posted 1 year ago
We booked a week in a holiday cottage. Arrived to find it had been double booked and we no longer had a place to stay. They offered no apology or help. We were left with no choice but to drive back home
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Posted 1 year ago
beautiful surroundings and the accomodation perfect
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Posted 1 year ago
A wonderfully clean well presented house that was worth every penny. Three teenagers had own room. Plenty of seating area so not on top of each other. A lovely helpful neighbour who was a real treasure. Definitely book again with family. Everything needed on hand for kitchen. An excellent house for being in the centre of Scarborough without the noise. Enjoyed the barbecue in garden with excellent view of the sea. Best holiday yet.
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Posted 1 year ago
Room was clean and tidy.There was a small fridge in it, there are also glasses and cups, bowls and plates, also wine glasses.The only downside is the lack of a table to prepare coffee or a meal and the lack of a garbage can outside. The rest is fine.
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Posted 1 year ago
Host & Stay is rated 4.2 based on 1,044 reviews