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Hotter Shoes Reviews

2.3 Rating 595 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 595 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
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Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
I have purchased 4 pairs of shoes from hotter shoes and I need wide sizes and they do have the best selection. But be careful if you need to return! I have only had 1 return and did not receive my refund. I ordered the shoes on November 6, received them November 22, sent 1 pair back November 24, they confirmed they received the shoes back on November 28. I called them in January because I had not received my refund and she admitted it had not been processed, whoops! Took a few days to see the refund in my account for $64.25 and I paid $71.25 for the shoes? Don't know where they came up with that amount. Not sure I will be ordering from Hotter anymore.
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Posted 7 years ago
I have shopped at Hotter for some years and rarely buy my footwear anywhere else. Their shoes are stylish and the ultimate in comfort. I have just bought another pair of boots which I love as they look good but feel like I’m wearing slippers! Customer service is excellent- my go to shoe shop
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Posted 7 years ago
Actually, I can't rate the shoes completely yet, as I made the order 11/14/17, and have only to receive one pair of 2. Both pairs were backordered after the order was confirmed. The prices lowered and because I noticed that, I was able to argue the lower price as compensation for the wait. The first pair to arrive has been very comfortable, even to sensitive feet. The second pair-OMG! What kind of shipping process is used? Has been on a very slow route for weeks with a very vague tracking system. Phone waits are often quite long, and sometimes the voices a bit snippy.
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Posted 7 years ago
description says removable insoles and yes they are but underneath it is the ugly base. Have other shoes from different company and once the insole is removed are finished with identical covering as removable insole. The shoes are not cheap and would have expected a better finish.
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Posted 7 years ago
I find Hotter shoes well made and I can use my insoles in them as they have removable insoles. Be warned though that returning them promptly when unsuitable can result in two weeks before they reach Hotter through Hermes. Then a further two weeks for a refund. This far exceeds any other company I order from.
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Posted 7 years ago
Went shop 7 days ago , very helpful, bought some lovely boots, service excellent. Didn't have my size in the colour I wanted so placed and order payed. The shop assistant informed me that they would be delivered to my home address in 5 working days. Money of course taken out of my account immediately, however still awaiting shoes. Phone to find out what's happened and informed that they will de sent out today and to expect to receive them in 3 to 5 working days. Hotter your delivery service is rubbish.
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Posted 7 years ago
I have bought hotter shoes in the past and had no problem but I bought 2 pair a couple of weeks ago and the dye from the shoes is terrible even if I just wear them for an hour, never had this problem in the past
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Posted 7 years ago
Hotter Shoes is rated 2.3 based on 595 reviews