Hotter Shoes Reviews

2.3 Rating 575 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 575 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
I have 2 pairs of ellery boots which are so soft and comfortable and were from the start . My black ones are looking a bit old now so I decided to by some more . Sadly the design has changed and I thought long and hard about buying. Eventually I did buy and the postage even though it was Christmas and postal strikes was amazing and really quick . Unfortunately the ellery boots are so hard around the ankle and across my toes they have made my feet sore ! The leather isn’t soft like the original boots . I will have to persevere and try to break them in but as for comfort zero out of 5 !
Helpful Report
Posted 1 year ago
Bought new pair of Hotter Relax Slippers/ My old pair had a suede top and soft inner, They were very comfortable and lasted a long time. The new pair are stiff and nowhere near as comfortable.
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Posted 1 year ago
Hi I have always bought white and black ballet shoes with a smart bow on front perfect white comfortable shoes could where with a dress same in black .So disappointed stopped selling them nothing really smart enough to wear with a dress.Any chance of bringing them back.They were definitely 5 star and worth every penny.
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Posted 1 year ago
Like the sandles but wish there was more colours, I like the Sol range and have built up quite a few of these sandles over the years, but wish they would do more vibrant colours like lilac, lemon, lime green and light blue
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Posted 2 years ago
The shoes are really nice- if you fit into their sizing. However, returns are very annoying. The return will take at least a month and if you try to call for a status update, you'll either be put on hold indefinitely or told "I'll look into it" by the lady on the phone and then- "click". I purchased one pair of boots that I wore for a few years and felt were an awesome value, but every pair I've purchased since did not fit my slender foot and had to be returned.
Helpful Report
Posted 3 years ago
Really like the comfort and style of the Hotter shoes I have purchased in the past. However when ordering a pair last week I first checked they were in stock before finally going ahead with order. I have now received an e-mail telling me they are out of stock snd will not be in stock until 1st March. A seven day delivery has become seven weeks. Never again.
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Posted 3 years ago
Very comfortable but not non slip
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Posted 3 years ago
I personally know that hotter shoes are the best .quality and a proper fit also very comfortable could walk for miles in utter comfort .In my opinion I just can't get better shoes any where else .Also they are worth every penny they are excellent .
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Posted 3 years ago
The delivery time was good of which as a customer you pay for. The returns are charged at £2.50 but that is per pair !! Which is not made clear so to return 2 pairs a charge of £5.00plus delivery charge£3.95 £8.95 to try on a pair of shoes . I will not be using them again
Helpful Report
Posted 3 years ago
Well made. I usually order 5.5 or 6 depending on widths available but Katya 6 std was too long and too wide even for my daughter who wears 6.5. Made in Vietnam printed on inside of upper where customer is unlikely to see it. So much for all their claims about made in their UK factory! Phoned Hotter to arrange return f.o.c. as no other sizes left so no exchange possible.
Helpful Report
Posted 3 years ago
Just purchased a new pair of Nova shoes, they are not at all like my old Nova’s. very hard soles , inner sole also not up to the same standard. They are more bulky and not as attractive looking. Very disappointed and was very tempted to return them but don’t want to pay return postage. I own many pairs of Hotters and have always been very happy with them until now.
Helpful Report
Posted 4 years ago
I have been buying Hotter shoes for many years; however, the quality of the shoe has been declining steadily. Now, I rarely order.
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Posted 4 years ago
Bought Mens sandals, supposed colour was "Ocean" so expecting some shade of blue, surprised to receive an opaque shade of brown. Fitting not that good, forward strap too far forward and understrapping too short to reach accross top of foot on centre strapping. Not as comfortable as my old Clark's. Size 9 but seem more like 8.5 toes right at the limit. Not likely to use them again.
Helpful Report
Posted 4 years ago
I have been a regular purchaser of Hotter shoes (mens') because they are comfortable and look good. However I am finding that the shoes now have a tendency to crack across the entire sole quite early in their life which renders them useless and potentially dangerous. I have returned a pair in the past, but the problem with the material quality of the sole obviously still exists.
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Posted 4 years ago
I have been purchasing the Easy sandal for the last four years. Their new design is just awful. It doesn’t fit as snugly, straps are narrower with less support. Whose idea was this? I will not purchase this style anymore.
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Posted 4 years ago
I have been happy with hotter shoes until I came to put on my favourite pair,only to find that the soles had disintegrated and split right across and up the side. They are comfortable,but the soles are rubbish. For the price ,and from reading other reviews with the same problem,I will not be buying hotters again. Will stick to Pavers and Clark’s..
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Posted 5 years ago
I love the natasha shoes. They look smart and still csn be worn as casual. They are very hard wearing. They have good grip and are supportive.
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Posted 5 years ago
After they made a mistake with charging and subsequently demanded another payment I complained and asked for P&P to be dropped as a goodwill gesture to loyal customer for inconveniencing me. They initially refused but when I expressed further disappointment eventually redeemed themselves and apologised profusely.
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Posted 6 years ago
I have purchased 4 pairs of shoes from hotter shoes and I need wide sizes and they do have the best selection. But be careful if you need to return! I have only had 1 return and did not receive my refund. I ordered the shoes on November 6, received them November 22, sent 1 pair back November 24, they confirmed they received the shoes back on November 28. I called them in January because I had not received my refund and she admitted it had not been processed, whoops! Took a few days to see the refund in my account for $64.25 and I paid $71.25 for the shoes? Don't know where they came up with that amount. Not sure I will be ordering from Hotter anymore.
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Posted 6 years ago
I have shopped at Hotter for some years and rarely buy my footwear anywhere else. Their shoes are stylish and the ultimate in comfort. I have just bought another pair of boots which I love as they look good but feel like I’m wearing slippers! Customer service is excellent- my go to shoe shop
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Posted 6 years ago
Hotter Shoes is rated 2.3 based on 575 reviews