Hotter Shoes Reviews

2.3 Rating 574 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 574 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
Store laid out nice . But unfortunately I left as none of the shows on display had any prices on them. While I appreciate the staff would have obviously told me if I had asked I didnt want to keep saying g how much are these for every pair I looked at. Would have probably tried a couple of pairs on if they were prices on show . All other shoe stores have prices on their shoes
Helpful Report
Posted 1 week ago
I haven't bought since CoVid started 2020 because they said the shipping has slowed and did not have new styles, but I love Hotter sandals, and sneakers I take care of the 5 pairs of sandals and 1 pair of sneakers that still have, they are the most comfortable and my feet loved them. Is Hotter going to return to the USA?
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Posted 1 year ago
Visited Dorchester branch with shoes i bought there recently. After wearing a couple of times one shoe was rubbing on a toe causing a blister. I was very impressed with the attentive customer service I had from the assistant.For years I’ve been buying Hotter shoes and look forward to seeing this Winter’s range. I have now convinced my husband to buy Hotter shoes.
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Posted 1 year ago
I have purchased Hotter Shoes for years they are so comfortable and strong. However I was disappointed on this occasion when I received the same boots as I had purchased before in a different colour but these were minus the fur lining. I was told I had to return them couldn’t just exchange and had to reorder. I then found that my previous discount code couldn’t be applied so disappointing we always had such good service before and unfortunately our Kingslynn branch has sadly closed.
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Posted 2 years ago
Ordered shoes online.. Excellent sale price Easy to follow site. .Kept informed of delivery, within a week, by Royal Mail. Very happy with shoes and service.
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Posted 3 years ago
I purchased 4 pairs of Hotter shoes. Hotter shoes are very good quality and very well made, and made of leather instead of plastic. They fit super well. They are out of stock on some items & it takes a while to receive the shoes, but I think this has to do with the Covid-19. It took 2-3 weeks for shoes to arrive in the summer 2020- during Covid-19. It’s worth the wait for these well made shoes. Excellent quality for a great price. For this workmanship, expect to pay a lot more than what Hotter charges. Be patient. Returns take a while, & you need to make sure they credit you for the return. Lillian H. in Miami, FL.
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Posted 3 years ago
Only info about new sizing after purchase of two pairs ,1 wide other extra wide. Leaflets inside parcel giving new sizing ,a by late after ordeing. Wide was my normal size ,now a good bit tighter, extra wide good fit.
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Posted 4 years ago
I purchased several pairs at the same time. The soles on one pair disintegrated after being stored- it is apparently a well known fact that this happens. I contacted Hotter and after several e-mails they arranged for a prepaid carriage label and I returned them for examination. I also forwarded photographic evidence. After a month I again complained and was offered an alternative pair of shoes. I judge a company by the quality of their customer relations department. The response was slow but resulted in a satisfied customer who will continue to enjoy the comfort of their UK manufactured shoes. So well done to all the staff who provided a happy ending !
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Posted 4 years ago
My soles also perished. Poor synthetic soles. I expected it to last much longer.
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Posted 4 years ago
Just bought Tourist sandals in rose gold and tan love the look of them might buy another colour, looking forward to wearing them on holiday I am sure they will be as comfortable as all hotter shoes shoes I have and they have not lost their look after wearing* for many years.
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Posted 4 years ago
Shoes were good.
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Posted 5 years ago
We have gotten three pairs of shoes/boots from Hotter so far, with a fourth on order. My first pair I was not happy with, as it was too tight and the right shoe hurts when I wear it, but my daughter's first pair she was ecstatic with, and her exact words were, "These shoes changed my life!" She works at a sales job where she is on her feet for 10 hours a day, and her feet hurt her so badly she was thinking of quitting until she got these shoes. She LOVES them, and wanted another pair just like them, but they don't have her size in the other color she wanted. The second pair that I ordered for myself are a pair of boots, and I LOVE THEM! They fit perfectly and feel great. My daughter has another pair, of shorty boots on order, and is planning on getting another pair of shoes from Hotter as well. I would highly recommend them (for people needing a wider width), but do know that it takes a few weeks to arrive. So I would definitely give 5 stars if the first pair had fit as well as these boots do, and if the delivery time was not greater than two weeks. Also a plus, it's fun listening to the British accent when you're ordering over the phone!
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Posted 5 years ago
Very comfortable shoes, good material, and proper for people with very sensitive feet like mine
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Posted 5 years ago
I live in NY and saw advertisement in Bon Appetit magazine. Very pleased. Bought comfy sandals and two identical pocketbooks in different colors, - one for my 23 yr old daughter's birthday and another for myself. The items arrived to NY in 2 days no problem! My daughter loved the bag! Cool! The sandals were too wide so I sent back and ordered a substitute. Very pleased with the whole process, the ease of communicating with customer service and the ease of free returns. Pleased with the sandals.
Helpful Report
Posted 5 years ago
Really struggle with needing a wide fit, have high instep on at least one foot & misshapen due to arthritis & falls. Am also hard on shoes, despite not being able to walk far. I find Hotter just about the best for what I need & good quality. The downside is they send too many e-mails & conflicting “offers” & sales. I also don’t understand how some shoes & sandals are great, very comfortable, while others rub feet, toes/skin. Surely they know their market of more mature women need comfort all the time? I purchased Maddy Sandals many months ago, in their end season sake & wore them for first time recently & they’ve cut my toe & dream blood. I won’t bother trying to send back, but did send some shoes back, that cut back of my foot to shreds, as I didn’t think these could be fit for purpose. I did get a refund finally for those. So, few things they should improve & as they’ve been in business for many years, shouldn’t they have done this by now?
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Posted 5 years ago
Customer services went out of their way to help me. They recognised my needs and tried to locate the most suitable pair of shoes to accomodate my requirements. They operate a policy where one can get replacements and so I was able to try different styles until the correct one for me was reached. The end result was a good fit and I hope will last me a little while. Thank you Hotter!
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Posted 6 years ago
Have ordered 8 pr's over the past 2 years with only 1 pair unwearable because of rubbing/blisters. I do ALOT of walking & the right shoes make all the difference. Hotters are my go to shoes - feels like bedroom slippers with the support of new sneakers yet look stylish & expensive. Wait til they have sales or have a coupon & try them then. If you work on your feet you will love these.
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Posted 6 years ago
Quick and easy.
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Posted 6 years ago
online site was very accessible, communication regarding process delivery was excellent, return procedure was clear.
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Posted 6 years ago
I do not have any problems with the quality of the shoes, they are comfortable and soft. At full price they are quite expensive, so I only buy when offers are advertised, and to be honest there always seems to be some kind of offer or incentive available if you buy more than one pair of shoes. I am happy with the delivery service by Hermes which is prompt from ordering. My concern is when you request an exchange, it appears to take in excess of a week for the items via Hermes to show as a return at Hotter ( my experience). Customer services told me that there was low stock on the shoes I wanted to exchange to, and that it could take up to 21 days for an exchange to be processed and for the shoes to reach me!!! This sounds very excessive especially when I can receive a new brand new order within 3 days. Customer services suggested I re buy another pair of shoes for a speedier delivery, then apply for a refund on my original order ( takes up to 10 days !) There has to be another quicker method for exchanging items. The shoes I wanted to exchange were Livvy, and if I waited the 21 days plus the week it took for the first ones to be returned, it would be autumn. In the end I cancelled my order. This is a disappointing part of the Hotter system and one which concerns me for future orders.
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Posted 6 years ago
Hotter Shoes is rated 2.3 based on 574 reviews