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House Of Fraser Reviews

3.0 Rating 7,512 Reviews
46 %
of reviewers recommend House Of Fraser
3.0
Based on 7,512 reviews
Customer Service
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 2 star review on 26th June 2025
Vasile
House Of Fraser 1 star review on 2nd January 2025
Greg
House Of Fraser 5 star review on 16th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
83
Anonymous
Anonymous  // 01/01/2019
Prompt service .
Helpful Report
Posted 4 years ago
Happy with goods received. Only issue is postage costs. They send out email offering free P&P then charge you £4.99 - reason given was order placed out with offer. You would expect free P&P if companies are looking for sales through covid and shops being closed through lockdown. Also having to pay for returns!!
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Posted 4 years ago
Ive purchased some varied offers in the SALE prior to and after the holiday period. All good value for money and quality.
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Posted 4 years ago
Im happy very good staff
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Posted 4 years ago
I was happy with a prompt delivery during the Christmas holidays.
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Posted 4 years ago
Amazing quality however shipping took longer than it suggested
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Posted 4 years ago
Delivery was fast, item was fine accept -although it was "small" it was still too large and had to be returned/ Postage has cost me £8 to send it back, so at the end I'm £8 out of pocket and no goods that fit, I'm considering not buying on line any more
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Posted 4 years ago
Great quality and prompt delivery
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Posted 4 years ago
On time as ordered
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Posted 4 years ago
Good service received parcel on time
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Posted 4 years ago
Delighted with website, easy to navigate and responsive. Speed of delivery was good, no delays or difficulties. I would have allocated five stars however my only disappointment was in relation to the packing of some of the goods received. I purchased fairly expensive clothing items for gifts for my adult children. Some were packaged appropriately. Others appeared to have been purchased before, tried on for size and returned. Two items the same in different colours was purchased, whilst one was well packaged the other was not well presented.
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Posted 4 years ago
Service fine for event we are dealing with at this time
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Posted 4 years ago
good service would defo shop again
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Posted 4 years ago
Received everything on time, think it’s crazy that next day delivery is £7.99
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Posted 4 years ago
Easy to order online and handy you can use PayPal. Would have given it 5 stars as I paid extra for next day delivery as I wanted it before Christmas but it did not come next day as expected but it did arrive before Christmas
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Posted 4 years ago
The delivery to the European mainland took about 2 weeks,which is slow. The ordered item itself was as described,as on the website.
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Posted 4 years ago
It’s a shame they no longer offer free delivery over a certain amount. The brands within HoF are still really good. The only problem is returning the goods is so difficult even when the packages haven’t even been opened. The company needs to look at other similar stores to see what they’re offering because I think they could do so much more to reach out to a wider audience.
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Posted 4 years ago
Order and delivery was on time.
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Posted 4 years ago
Beautiful coat, so 4 stars but extremely disappointed with Hermes the delivery people which is why not 5 stars. ETA came and went. I was promised update on delayed parcel but never got one. Only way to contact Hermes is online. Which I did twice and received automatic reply once. If your parcel doesn’t arrive you are told to contact the seller even though Hermes have the parcel but not delivered it. Parcel eventually arrived almost a week later . Package filthy, covered in mud and torn but luckily coat not damaged. Will not order from HoF again while you are still using Hermes. I have had other parcels sent via Hermes and everyone of them has had the package damaged in some way.
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Posted 4 years ago
I made two orders mid December when it was very busy. Both deliveries were made sooner than expected and the items were a good competitive price with 20% off non sale items. The only thing i would point out is that orders are delivered in plastic bags not boxes and so some of the gift boxes i had ordered were ripped! and fragrance packages were bashed in the corners - one fragrance was £250 so its a shame its bashed.
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Posted 4 years ago
House Of Fraser is rated 3.0 based on 7,512 reviews