“The worst customer service I have ever met. Two last orders were not completed because of stock database error. Nobody informs you before uncompleted order is shipped. Made order on 24/11/2017; partially shipped on 01/12/2017; informed about some items unavailable and asked to change size or colour on 05/12/2017. It is impossible to amend or cancel your order before shipping.
Absolutely different tradition from the most of British online shops! Quality items but bad management!”
“Online ordering not a good experience, item out of stock, but ordered anyway as new stock expected. No update emails, no reply to my email sent to them.
I am a new customer to them after being bombarded with expensive catalogues, but seems not valued enough to reply to email, so poor customer service.”
