HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 321 Reviews

5 %

of reviewers recommend HP

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Metrics

1.3

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On Oct 30, 2020 I placed an order at HP.com for a new computer after I lost my previous computer in Hurricane Zeta. It took nearly a month before shipping after a delay. Once shipped, it took longer than it should have, after I paid for expedited shipping. Luckily, I received the $9.83 back since the computer clearly was not expedited as I paid. Unfortunately, though, the Fedex driver left my package on the side of my house in the rain rather than on my front covered porch. Upon opening it I noticed there was some moisture on the screen. I immediately contacted HP customer support. I want my computer, however, I paid for brand NEW, undamaged and simply want some type of compensation for this and now all these issues. I have been going back and forth with a customer service agent named Barbara who has been of no help at all. She first wanted pictures, which I totally get, but it was DAYS later before I got a response and that cardboard fell apart by them. So it was trashed. Now, nearly a week later, she wants photos of the computer screen.... that has already had a chance to dry after I set it in rice. I was also told there would be a 15% restocking fee to return the DAMAGED item they sent. Again, I am happy to keep it. I need it for work. However, I do request a partial refund because I received a damaged item. Nobody was even home. The shipment said a signature would be required and gave the new delivery date. The conditions they left it out, if you looked up, would show it had been raining literally all day on the day it was delivered. So there was no excuse for Fedex to leave it out as they did. However, I, as the customer who paid $2,457.86 for this computer to be brand new and delivered in perfect condition, should be treated much better than this. Because of Fedex and HP's negligence I should be refunded some of my money back as I do not know what damage that moisture did or will cause any issues long term. Additionally, the customer service has been insulting and a joke to say the least.”

Helpful Report

Posted 4 years ago

“We purchased a brand new Lap top for Christmas for my daughter. It was the lap top she wanted but very pricey. Her mother and I decided to extended ourselves and buy our kids something they really wanted...because I was unemployed for almost 2 years and they cut my wife's hours. We struggled for awhile, but our kids never asked for anything because they were aware of our situation at age 9 and 13. We were glad to see the look on their faces on Christmas morning. Fast forward 8 months later the laptop died and it was because of a defective hard drive confirmed by HP and Geek Squad. HP asked us to send it in...we did. Two weeks later we received it and and 4 weeks later it had the same problem. They fixed it while under warranty. Now they won't even communicate with us or respond to emails because it's out of warranty. They didn't do a good job at all. Now my daughter has a very expensive laptop that doesn't work. HP in my experience has the worse customer support along with product quality. Someone from HP needs to contact me at. 4074890160”

Helpful Report

Posted 4 years ago

“We purchased a brand new Lap top for Christmas for my daughter. It was the lap top she wanted but very pricey. Her mother and I decided to extended ourselves and buy our kids something they really wanted...because I was unemployed for almost 2 years and they cut my wife's hours. We struggled for awhile, but our kids never asked for anything because they were aware of our situation at age 9 and 13. We were glad to see the look on their faces on Christmas morning. Fast forward 8 months later the laptop died and it was because of a defective hard drive confirmed by HP and Geek Squad. HP asked us to send it in...we did. Two weeks later we received it and and 4 weeks later it had the same problem. They fixed it while under warranty. Now they won't even communicate with us or respond to emails because it's out of warranty. They didn't do a good job at all. Now my daughter has a very expensive laptop that doesn't work. HP in my experience has the worse customer support along with product quality. Also when customer support is bag...it tell you something about the product and company. Someone from HP needs to contact me at. 4074890160”

Helpful Report

Posted 4 years ago

“Absolutely appalling customer support. After owning my printer for a few years it suddenly starting giving an error message saying software was not ok (checking on forums this was a recent but known problem). Online or telephone support didn't recognise the serial number, HP virtual assistant went round in circles, so telephoned again, waited a long time, went through several checks with a person but not completed, then line went dead - it was Friday late afternoon but the support person didn't give any indication that she needed to finish.. Called back and they was closed. Next week tried again and eventually found a number to send a WhatsApp message to for support - did this but received no reply. Over a month later my printer still can't be used. HP support is clearly a complete joke”

Helpful Report

Posted 4 years ago

“I bought laptop from hp site and the order cancelled I wanna buy another product from other stores and I can’t because my money is pending and maybe I need open dispute against to themselves”

Helpful Report

Posted 4 years ago

“I have ordered an expensive business laptop on 16.11.2020 , they ensured me that it will be delivered on 18.11.2020, called on 18th afternoon after receiving no updates from them and they say they have some technical difficulties but they will send my order on 19th. On 19th a person answers and says there are no updates and no chances to arrive and gives me no etr. They are awful and I am thinking to get my money back and prepare for a lawsuit.”

Helpful Report

Posted 4 years ago

“Printers and computer are awful.”

Helpful Report

Posted 4 years ago

“bought printer in April2020 two weeks later stopped working paper jamed, replaced same thing happened three times,now there are no printers short of parts, have tried to get a refund , so far no sign of one thry thought that the care pack was the refund , are these people for real. have asked credit card to help. so far no luck, HP have no printer to send me but are keeping my money I doubt I will ever get it back, over the past years always had HP products never again . you may buy new from HP but if they replace it you only get a refurbished old one , something is wrong”

Helpful Report

Posted 4 years ago

“Bought a £550 laptop 2 years ago for my son's GCSE years. Laptop already faulty and HP want £400 to fix! Customer Service appalling - rude and unhelpful. Do not buy a HP product. Wished I'd read up on their reviews first. You will regret your purchase. When children are already struggling with GCSE's, I'd have hoped for more support. Shame on HP!”

Helpful Report

Posted 4 years ago

“I bought a new envy6032 printer. Nightmare to set up would not connect to Web service and it came with a so called 5month ink supply that should register automatically. Well should is the word. Now had to provide proof to hp that this was the case. Had to provide photo if their box and photo of the leaflet supplied in the box. Still don't know if I get this. So far spent 72 us hours trying to get printer etc working ad it should. Hate to think what a novice would do. Probably chuck the product under the nearest bus. Ahhhhhhhhh!!!!!!!”

Helpful Report

Posted 4 years ago

“I would not recommend HP because of the incompetence in handling a return. I ordered a laptop, when it arrived it didn't work so I arranged for it to be returned, this was fairly simple and the person on the phone tried some checks to make sure it was broken. On that call I had said I wasn’t at the original address it had been sent to and that they needed to pick it up at a different address which I gave to them. The next day a collection had been scheduled for the original address. I then called the help desk back who said it was with the post sales team and there was no number only an email address for. I then looked online and there was a phone number, either the help desk need more training or just lie. I then called the post sales team and Nathan took the new address and assured me it would be collected from there. A couple of days later I got an email saying it would be collected from the original address. I then had to call the post sales team again to find Nathan had made a note of the new address but had done nothing to actually get the laptop collected from there. Josh who told me this then said he would email the courier to see which address it was being picked up from and would let me know in a couple of hours. As I had taken a day off for the collection waiting a couple of hours to find out the address was wrong would have been ridiculous and if HP think that is a good level of service then they are very wrong. I told Josh that I had made it clear where the collection would be from and that it had to be done that day. Josh then hung up on me. I called straight back and Molly answered. She then called the courier and confirmed they were going to the wrong address and then arranged for a label to be sent to me so I could drop the Laptop off at a post office (This would be a better solution in the first place and save people having to wait for a collection). Molly then said that she had looked at sending a replacement laptop but that was the end of the line so couldn’t be replaced. Neither of the previous people I had talked to had told me that. So sending faulty stock was bad enough but 2 out of 3 people I spoke to in the post sales team were so bad that I would now advise anyone to avoid HP.”

Helpful Report

Posted 4 years ago

“How does this awful company continue to trade??Purchased an HP Pavillion laptop in December 2019. Had one issue a few months later that I had dealt with. Recently the bezel and hinges were coming away from the screen. I spoke to a local computer engineer who said this is a common problem with HP Pavilions due to poor, cheap construction and will be covered under the warranty. Spoke to a very rude 'customer relations advisor' who said HP would not cover this repair, but they would be willing to offer me a discounted repair charge of £177!! This damage simply occured from opening and closing my laptop in the normal course of events. I would seriously advise anyone thinking about buying an HP laptop to look at other brands.”

Helpful Report

Posted 4 years ago

“The product HP SCEO16670633 Printer arrived really quickly. After that it all went down hill! Phoned HP, with regard to an issue relating to the printer. waited an hour for someone to answer the phone. Not trained for this sort of help! Can't put me through to a manager, cant give a manager name or email address (a breach of privacy!) Spoke to 2nd customer support, who was going to email a manager. No response. Unless you are purchasing a unit, you wait for an hour, and then the phone line goes dead! This was on Friday, it is how Wednesday and still no response! There are lots of call centre staff, who are unable to transfer a call to a manager, no phone number available for a manager. They must have so much money, they don't care about the customers. What a shame! Going to buy a Zerox!”

Helpful Report

Posted 4 years ago

“Instant Ink is an absolute disgrace. Been paying for a year and had hardly printed anything, despite paying £3:50 a month so cancelled it. My cartridges have been remotely disabled. How wasteful is that?! I cannot stomach giving HP any more money, so I'm out!”

Helpful Report

Posted 4 years ago

“Unable to pay of a charge. Unable to use my printer i paid for, just a bunch of con artists”

Helpful Report

Posted 4 years ago

“I am a business owner and My HP spectre laptop was sent off for repair - Battery fault had caused the Charging circuit to blow a fuse with a burning smell coming( Fire risk) from the Power connector in the laptop. Sent it off expecting repair only to find the battery had been changed without being tested properly. Got it back it still didnt charge or work off battery power - sent in back on their 3-7 day service warranty - useless - tomorrow will be the 8th day and I still dont know when I'm getting the laptop back because of a "Parts Shortage" they say - Well as a small business owner I rely on the laptop to work - I cannot do that work because they have failed their service level agreement. Very poor - AVOID HP if you want reliability - product - service or repair.”

Helpful Report

Posted 4 years ago

“I bought an expensive HP Pavilion in March and it keeps crashing. It has already been back for repair twice and is clearly not fit for purpose. Nobody at HP cares. Nobody with any authority to do anything ever answers the phone or email. I am constantly promised that it will be referred up but nothing happens. I have been battling this for five months!! Never buy an HP laptop!”

Helpful Report

Posted 4 years ago

“This is my second HP laptop I would never ever recommend any HP products to anyone. When I bought my first laptop it seemed like a great buy, after a few years I had to buy a new computer to use windows 10. My experience of this new laptop is it has to be the worst on the market. I am now considering throwing this computer away and purchasing a new one even though this laptop is only 5 months old. It is absolute JUNK. Totally unreliable forever updating and then not allowing me to log in and use. Unable to watch videos nor access my photos. Please do not waste your money on any HP product.”

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Posted 4 years ago

“DONT BUY AND HP! I just purchased a new printer for £300, and admitted they 'forgot' to pack the cartridges with it. They refused to send out news ones! I'm now stuck with a printer with no ink.”

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Posted 4 years ago

“I will never buy any HP product, and I will never make a good recommendation about hp to anybody. You scam people; this is what you are doing. After so many years as a loyal customer, this is the way you have treaty me. I paid for a service that I will never be able to use because you suck and you are big scammers. Back in November last year I need to upgrade my laptop, so I called your customer service to ask if you can provide this (paid) service, but your answer was No (not very helpful). But you advise me to do it by myself. That was easy and came with zero risks. And I did it, and it worked. So all went well till this month that for reasons that I still not figure out yet the laptop stop to work. I believe there is a problem with the battery (cause it's deformed up in three points) or maybe is the firmware (as I said still trying to figure out). Anyway, I contacted you, and I have been denied the right to repair (incl in the three year Care pack that I paid) because " I PREVIOUSLY dismantle (under your instruction) my laptop, so the engineer will not take responsibility for that". This is a super mega scam. Why didn't the engineer in November highlight this little clause? Why nobody sends me an email highlighting the fact that upgrading my laptop = lose the right to repair? Why on earth? You got all this info too. You have all the emails and voice calls recorded. You do know very well that what I am said is not false. You should at least Informed me in the first place that I will lose the extended guarantee if I was to upgrade the laptop. Instead, you scammed me, and I will make sure that everybody online knows about you. And I hope nobody will ever spend a penny with you.”

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Posted 5 years ago

HP is rated 1.3 based on 321 reviews