HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 321 Reviews

5 %

of reviewers recommend HP

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Metrics

1.3

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a HP 9015e that came with a printer ink club membership. The printer is great, the ink club is a comsumer nightmare. The ink cartiages have chips that communicate with HP telling the company how many copies are being printed, if you go over the club maximum you are charged 10 cents a copy to use your owned printer. BUT the kicker is all the ink cartiages they send you will stop working if you cancel membership. So, using a printer you own, and paper you own, the printer will not print with the ink provided if you cancel your membership. The ink club is more than an installment plan for ink, it is a scam to prevent you getting ink from HP and then feelng the club was not for you, using the ink HP provided.”

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Posted 3 years ago

“Awful customer service bought a laptop barely use it as a touchscreen screen started flickering then went black no damage called them a week before the warranty was up they refused to help me because I didn’t have the information they needed and then by the time I got back to him warranty was up point is I barely use the computer and they refused to even troubleshoot with me to fix it , And then I tried in the bag to please just pay them to fix my computer and I kept giving me the runaround so I went to Best Buy of course and now I will be paying those guys I will never buy HP again.never again”

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Posted 3 years ago

“Hp Support is like not in existence. Products are made to be broken. Don’t buy cheap if you need quality. Don’t waste your money!”

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Posted 3 years ago

“Horrible!!!!!!!”

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Posted 3 years ago

“HP printer ink replacement I own the HP Homeoffice 8715 all in one printer. I dont use it often and i haven't used it in a while. I had an important document to print out and was pressed for time. When I turned on the printer it said it was out of yellow. I only needed black but it wouldn't let me bypass it and said I had to replace the yellow before it would allow me to print. I drove all the way to Walmart and picked up the yellow cartridge which cost me $37 and I drove back home. I installed the yellow cartridge expecting it to print but instead it told me that now I am out of cyan!!!! Why can't they just tell me upfront what us needed instead doing one color at a time. Or at least give an easy way to bypass that color so I can print my document”

Helpful Report

Posted 3 years ago

“Printer failed after two months of use. They offered to replace it after several hours on the trying to talk me through repairs but only after paying an additional $15.00 in shipping fees. I was giving the run around and transferred to a supervisor who said he was going to assist me then hung up on me. He took down my phone number but did he bother calling back, no. Horrible customer service. Crappy products that don’t work properly and that end up costing additional time and money. I wouldn’t waste a dime on HP products”

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Posted 3 years ago

“I have been fraudulently charged by HP for “Computer Help” for months. I called HP and have been on the line for 2 1/2 hours and transferred 14 times. No one can help me.”

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Posted 3 years ago

“please share with everyone who's thinking about buying from HP https://youtu.be/TqwE_5mn9Jw”

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Posted 3 years ago

“Your technical support team sucks! Your ink team sucks! My printer worked until I replaced them with BRAND-NEW FROM YOUR COMPANY! Now it will only print in black and yellow. All your techs think its funny just to transfer a call from rep to rep instead of finding a solution. I don't think I can bring myself to purchase another HP product let alone recommend them to my friends or clients after this experience”

Helpful Report

Posted 3 years ago

“HP customer support, and the way the business is run is sooo bad, I would not bother with the product anymore. The product, in general, will need repair within a year, and the business is built around hoovering additional funds from customers who are just trying to return their online life to normal.”

Helpful Report

Posted 3 years ago

“I have purchased notebook and was told at the time of sale that all hardware will be under warranty for 1 year and same was mentioned on invoice .. But lateron they refused to change the display screen and not giving proper reply .. I strongly recommend not to buy HP laptop”

Helpful Report

Posted 3 years ago

“If someone want to order laptop from HP better to read it before ordering. I ordered, laptop from HP, 08:08:PM EST, May 14, 2021 See screenshot below. Shipping canceled 3 times and revised ship date. I chat and called to company 100 times, during this time, wanted to change my order they said no. you can find information about changing and cancelling of order on the web site see (screen shot ). But when you want to do it , the answer is NO. There is no one to tell you true information. Persons who is chatting with you have no information or they don’t want to give you true information. They update information on the web site 3-4 days after ship date. It is unbelievable that the biggest technology company of USA treat their customers like that. I have no experience with other companies, but I would not recommend you to order computer from HP.”

Helpful Report

Posted 3 years ago

“I have had many HP printers and installation was always simple. Recently I bought an Envy photo printer. When I started to set it up, I was surprised to see it didn’t have cartridges so I went back to the store and bought some. Then I started getting an error message that I needed to use start up cartridges. Apparently, the printer is useless. Utterly ridiculous! I’m trashing and buying an Epson per my tech friend’s recommendation.”

Helpful Report

Posted 3 years ago

“HP Tech support is definitely not Apple. Both times I have called since purchasing my HP Laptop have been horrible. Ended up purchasing virus protection that I really did not need with Windows 10 and HP wanted me to pay for assistance to get my printer working (HP) working again. All my HP Printers worked great on my IMAC. I was able to uninstall and reinstall the printer and all works now. HP wanted to take control and restore the laptop to a certain date which I do not believe was necessary. The actual laptop is not bad but the support is not very good and something to think about when purchasing. Apple support was great for the entire 8 years I had my IMAC. Apple never charged me for help. If I had Known how awful the HP support was I would not be typing this review now. Looks like I should have read the reviews first.”

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Posted 4 years ago

“I purchased a Pavilion Laptop computer. When it arrived, the keyboard did NOT light up. I called customer service and they alerted me that the computer model I bought did not have a "back lit" lighted keyboard. They kept trying to tell me I made a mistake but was on the site with them and kept pointing out that the specifications on my invoice clearly stated that the keyboard was lighted. Finally, they agreed to send me the correct computer. I should have just cancelled the order but had already paid. The computer took 1.5 months to arrive. When I got my credit card statement I saw an extra charge of $154 in addition to the price of the new computer. I called, and as you see on here - the customer service (if you can get someone) is one of the worst in any industry...especially for something as simple as an inquiry of this extra charge. On principle, I stuck with the call and kept trying over and over again to reach someone. Finally I reached someone and they told me "oh, the extra $154 charge was a 'restocking fee' since you 'returned' the first computer sent to me." Really? I explained to them, over and over, that the mistake was HP's mistake and that they sent the "wrong" model to me. They kept putting me on hold, for long periods at a time. Finally, they told me they would credit the $154 "restocking fee." Guess what? Yes, you are correct - they never, ever credited my account. I had to call at least 7 times and they kept up the same stance "we will credit the account." I even recorded the conversations and kept telling them I keep getting told the same thing but still has NOT been credited. I even tried my credit card company and they were unhelpful, too. They kept sending me the invoice telling me I DID in fact purchase a computer. I agreed that I did purchase a computer but that HP erred and sent me the wrong model. Still, I could not get any relief. I finally gave up and paid the $154 fee. I implore anyone reading this that the frustration and anger I felt is still evident today. I should have just gone to another company as computers are really commodities anyways - you are buying customer service and technical service/support when you purchase a computer. I had bought the computer in the fall and by the time I got the laptop it was around the holidays and New Years. I was so frustrated that my holiday was not as happy as it could have been, exacerbated by the covid pandemic to boot. Stay clear away from this company, HP. Also, I cancelled my credit card account and moved to another bank. ”

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Posted 4 years ago

“If I could give zero or even negative I would. Shocking shocking shocking! Is all I can say. Product under warranty. 2 weeks later and still cannot even get to speak to anyone at HP. Will never consider this brand again.”

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Posted 4 years ago

“If I could give ZERO stars I would Took 6 hours 11 people 3 disconnections to solve my issues on a brand new printer! And never once a call back. Even still waiting for a supervisor to call back There’s no instructions for set up either! (hahaha). Don’t by HP products.”

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Posted 4 years ago

“Don’t buy a HP not good warranty want help tried to using it but get a running around I’ll never buy anything that’s HP again not worth the money I spent”

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Posted 4 years ago

“Avoid hp in all possible ways! This is the worst company I have ever dealt with and can not even call it dealing as my laptop is still under repairs for more than a 8 weeks without updates for 4 weeks that case has been escalated everytime i made a contact and no responce or what so ever after chat all they do is just promise get back to you. Trying to explain that I need it fixed or replaced as it is my main source of income no one does really care in there. I would not recommend this company to anyone ever again as its nothing else just a worst nightmare In this case. Not surprised why hp have such poor star rating. Company's like these should be banned from a market!”

Helpful Report

Posted 4 years ago

“HP laptop extremely unreasonable poor repair time update as of 30-4-2021: still no change. Tried to complain formally - customer relations department contacted me and disappeared. And - so far on trust pilot - 2,676 reviews - with average ratings of 1.5* - and 88% are "BAD" !!! update as of 26-4-2021: no date for the fixing and returning my laptop - now nearly 6 weeks. unbelievable. however - just looked at the stats on Trust Pilot - and personally I never seen that many bad reviews of any company. I cannot believe they are actually allowed to trade at all !!! if they go out of business - I do not think anyone would shed a tear. What a tragic state of affairs for a company which used to be incredible on all fronts. INITIAL REVIEW: My HP - top of the range laptop (and one of the most expensive 2 in 1 laptops HP sells) developed a problem within the 2 years warranty. The laptop was picked up by a courier, and now it estimated to take at least 6 (!!!) weeks before it is fixed. Apparently they are missing a part. This laptop is my main tool of work (computer science) - and I am left without it for such a long period. I was planning to upgrade to another HP laptop of higher spec soon - but since the service is so poor - I will not buy another computer from HP. Such a shame - since I am very happy with quality and performance of the computer - and the response of the staff. I was even offered some compensation gadget. I was always recommending HP laptops to my clients. not any more...”

Helpful Report

Posted 4 years ago

HP is rated 1.3 based on 321 reviews