HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 321 Reviews

5 %

of reviewers recommend HP

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Metrics

1.3

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a laptop directly from HP. The screen is defective. It's been few days since I have received the laptop. I can't place a return & replacement request online, and the customer service phone line never takes the call. Basically I have paid a $1387.00 for a useless system. Their policy will not allow a return after 30 days. Non-existent product or customer support. I will need to dispute the charges now. What a headache with this f...ing company.”

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Posted 3 years ago

“I purchased a gaming PC from the HP store in Nov 2021. It was a good sale price ... perhaps too good because 3 weeks later in mid-December they cancelled my order saying, "we have had to cancel your HP.com OMEN 30L Desktop GT13-0380t. Unfortunately, despite our careful assessment, we have not been able to resolve the situation in another way." They recommended a substitute PC with very inferior components and specs, so I told them where they could stuff it. Buyer beware. I will never trust the HP Store ever again. They are the Grinch who stole my Christmas.”

Helpful Report

Posted 3 years ago

“Do NOT ourchasd Expedited shipping-its s LIE. I am still waiting for my computer that was supposed to be deliveted 12/7/21. This computer was purchased with 2-4 Day expedited shipping. The 1st delay I was informed of was on 12/7/21, the day it was supposed tp arrive, due to HP not completing the computer. I was assured it would be delivered by 12/17/21. I received an email on 12/12/21 that the computer was completed and would ship in a couple of weeks. This is a Christmas present that was purchased with 2-4 day expedited shipping so I reminded HP of this. The next email stated that it was boxed and waiting for the Shipper to attach the label which could take up to 5 days. I received a link to check my status. The computer sat in Chingong China for 3 days. Then it went to S. Korea for 2 days then to Anchorage AK for 1 day and then to Louisvilke KY whete its been for 2 days. HP assured me on Friday that it would be delivered by 9pm Monday and yet it has NEVER left KY. I Iive in CA. HP will not explain why it went across the country instead of going due south. As you can see Expedited 2-4 day shipping is an extra cost that does absolutely NOTHING for you except lighten your wallet. DHAME ON HP 😤”

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Posted 3 years ago

“I placed my children’s Christmas Hp present order online on November 29th said I would get order 5-7 business days just checked right now and says I would get order until Monday December 27th almost a whole month from when I placed my order I called for a sloution nothing worked now thanks to Hp my children will be without Christmas presents I don’t have money to replaced those chromebooks this breaks my heart as there mother.”

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Posted 3 years ago

“Unkept promises When I purchased my printer online, the sales person promised to replace all of my ink from my faulty HP printer as long as I purchased another HP printer.. After delivery, I called as requested to ask them how I go about replacing my unused ink. Needless to say no one knew anything about it nor would they do anything about it. They made a couple of promises to look into it, told me they would call me back, but never did. Be wary of the sales person’s promises! I will not buy another printer online for that reason.”

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Posted 3 years ago

“We purchased a HP ENVY Photo 7134 printer/scanner in July 2021 and right from the start the internal wheels/gears squeal when the machine is started up. After little use and only two months after purchase the hinges securing the lid to the printer broke. Reported this to HP who said they were prepared to do nothing as this was due to "Wear and tear".”

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Posted 3 years ago

“Stay away!!! The company has no ethic and the product is rubbish. Since March having problem with my brand new laptop and they lie to me. Agreed to replace the laptop now they want to refund the money after 2 weeks without my computer. I was working remotely and lose the project. A chaos -Do not take the risk -”

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Posted 3 years ago

“The worst mistake I made was of buying hp laptop. I repeat NEVER EVER BUY from this company. Will only be the waste of your money, time and resources. Completely regret and full disappointment with this company.”

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Posted 3 years ago

“I bought a new HP Spectre x360 two years ago and it has been nothing but trouble. Let me first say that every negative review about HP is TRUE. Customer service is horrible and fraudulent. They do not care and hate their customers. Mark my words HP will soon meet its demise. Word to the wise avoid buying HP products at all costs! You have been warned. Here is what I experienced in detail: I bought a HP laptop 2 years ago at a Best Buy store. Roughly eight months of using the laptop the speakers malfunction. I had the laptop repaired by HP for free since it was under warranty. After 3 months of using the laptop the touchpad malfunctions. I filed a complaint with the BBB and I was able to arrange another repair with HP. After getting the laptop repaired, HP never told me what was wrong with the laptop. A HP repair technician just told me that they were going to replace the keyboard, which seems odd to me since I was having issues with the touchpad. I later found out they replace other parts of my laptop without my consent or knowledge. Now after six months of using the laptop, the battery malfunctioned and it no longer can turn on. I filed another BBB complaint and HP said that they can either have it sent for repair again for a fee. Filing a complaint with the BBB was a total waste of time, since they do not care that companies like HP are scamming their customers.”

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Posted 3 years ago

“The printers are junk and the instant ink is a joke. Don’t get caught in that trap. This is what happens when the junk does not work!!”

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Posted 3 years ago

“If I were to give negative stars I probably would give 5 negative stars... thats how horrible their service is. There service protocols are horrendous and so complicated that you would rather throw the laptop away that get it serviced. Really pathetic and unprofessional way of supporting customer needs. Will never buy an hp laptop again... disgusting service”

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Posted 3 years ago

“If it was possible to give 0 stars I absolutely would. Don't ever buy a HP, it will run into problems and it will be impossible to get hold of anyone to help you resolve the issue so you just sit and wait around until they decide to get in touch every couple of hours, sometimes days or weeks even. Worst service ever. Every problem you face you will have to talk to an automated machine to help you resolve it basically telling you "have you tried switching it on and off again".”

Helpful Report

Posted 3 years ago

“Bad Experience with HP Printer, Twice! Had bought a HP OfficeJet printer in early 2020 which broke down shortly and was replaced with a new one a few months later. The newly replaced printer broke down again and so I contacted the call centre who opened a case and promised to follow-up but the next day closed the case with no reason. I could not respond to their “do-not-reply” email and so reached out by phone and their WhatsApp number but ended up chatting with a chatbot which finally connected me to a live agent but the live agent acted like a chatbot and could not respond to my basic request to have the last agent who we spoke to call me back and that last agent had promised to call back with a solution anyway. It seems clear after a while the live agent in the chatbot’s objective was also to close the case after having “opened” the ticket request even when the issue had not been resolved at all. It’s a terribly let-down and I do NOT recommend HP printer nor its lack of basic customer service!”

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Posted 3 years ago

“I bought a hp envy 7155 printer not even 4 yrs ago. This was a $200 printer. Suddenly, the screen turned blue the lights started flashing and I couldn't do anything with it. I called customer service, who couldn't even tell me what the error code means. They told me that I have to buy a new printer. This is ridiculous. The cheap $35 printer that I bought 10 yrs ago still works great! This is unacceptable! I will never buy another hp.”

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Posted 3 years ago

“Absolutely pathetic. I don't want to use profanities and trying to be a bit civil. I have got a broken laptop and I have been asking them for some clues to fix it. They have asked me to contact them on a WhatsApp number (in Ireland), I am based in the UK. Their usual response time is 11hours if you are lucky to have some attention from 'Yogesh' who apparently is sitting in Bangalore, India. Yogesh will very attentively read your query but then will suddenly disappear completely from the scene. Then 24 hours later, someone else from somewhere in the farthest corner of the world will assure you of their help before they disappear in another 39 seconds. Pathetic and absolutely disgusting service. I am posting the screenshots here to show you their pathetic service.”

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Posted 3 years ago

“I bought an HP Envy 6455 printer in August 2021. It is a piece of junk. It has never worked right. I've only printed a few pages at a time before it jams. Right now it won't connect to my wifi . I've called HP almost everyday the last 2 weeks. I've spent 6 hours one day and never got problem fixed. I've talked 3 hours today and the hung up on me and now I can't get them on the phone. Everytime I do virtual or telephone support they can't solve the problem. I will never deal with hp again. I've tried to return my printer which is under warranty and I was told they would replace the computer but first they wanted to trouble shoot etc. My return was never an option. They are infiltrated with hackers. They scammed me over and over. I feel like a fool. Nightmare experience”

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Posted 3 years ago

“Very poor communication no support in warranty product also i am fed up with hp printer each time i am facing problem no solution .in warranty product they are saying this problem is not covered in warranty that problem is not covered in warranty they are giving technical reasons then why are hp giving warranty”

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Posted 3 years ago

“I recently purchased a printer from HP and successfully set it up to print with my MAC desktop. I was assured of compatibility and also six months' free ink. However, the app I needed to determine when the ink should be sent can only be downloaded on iPhone or iPad. My iPhone is several years old and does not take the app. I spent three hours over two conversations before being told I could not get the app or the free ink. I was transferred four times (wrong transfer extension twice). Each time, I had to go over the same problem, and it was very difficult to get the agents to understand what I was saying and equally difficult for me to understand them.”

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Posted 3 years ago

“STAY AWAY FROM HP !!! I bought an all in one desktop in Costco i7 10th gen processor, is the slowest and troubleshooting computer that I ever have. Warranty is a joke. They say the only cover the first 30 days (maybe they meant 30 steps from the store) if I want to use their agent, I have to buy an extra warranty. I would never buy another one.”

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Posted 3 years ago

“Stay away from HP. After buying a faulty laptop (ENVY X360) from them and it breaking within 6 months, which will cost aprox £600 to fix they have been awful when contacted to try get help. They either do not respond, write down info incorrectly and do not care about their customers. This is the first and last HP laptop I will ever buy and I strongly warn against buying any of their products.”

Helpful Report

Posted 3 years ago

HP is rated 1.3 based on 321 reviews