HP Reviews

Name: HP
Rating: 1.24

1.2 Rating 331 Reviews

5 %

of reviewers recommend HP

Company Reviews

Questions

Metrics

1.2

Based on 331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Email:

info@hp.com

Write Your review

Tell us how HP made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Maria Do Carmo De Souza Silva

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY AWAY FROM HP !!! I bought an all in one desktop in Costco i7 10th gen processor, is the slowest and troubleshooting computer that I ever have. Warranty is a joke. They say the only cover the first 30 days (maybe they meant 30 steps from the store) if I want to use their agent, I have to buy an extra warranty. I would never buy another one.”

Helpful Report

Posted 4 years ago

“Stay away from HP. After buying a faulty laptop (ENVY X360) from them and it breaking within 6 months, which will cost aprox £600 to fix they have been awful when contacted to try get help. They either do not respond, write down info incorrectly and do not care about their customers. This is the first and last HP laptop I will ever buy and I strongly warn against buying any of their products.”

Helpful Report

Posted 4 years ago

“Bought a HP 9015e that came with a printer ink club membership. The printer is great, the ink club is a comsumer nightmare. The ink cartiages have chips that communicate with HP telling the company how many copies are being printed, if you go over the club maximum you are charged 10 cents a copy to use your owned printer. BUT the kicker is all the ink cartiages they send you will stop working if you cancel membership. So, using a printer you own, and paper you own, the printer will not print with the ink provided if you cancel your membership. The ink club is more than an installment plan for ink, it is a scam to prevent you getting ink from HP and then feelng the club was not for you, using the ink HP provided.”

Helpful Report

Posted 4 years ago

“Awful customer service bought a laptop barely use it as a touchscreen screen started flickering then went black no damage called them a week before the warranty was up they refused to help me because I didn’t have the information they needed and then by the time I got back to him warranty was up point is I barely use the computer and they refused to even troubleshoot with me to fix it , And then I tried in the bag to please just pay them to fix my computer and I kept giving me the runaround so I went to Best Buy of course and now I will be paying those guys I will never buy HP again.never again”

Helpful Report

Posted 4 years ago

“Hp Support is like not in existence. Products are made to be broken. Don’t buy cheap if you need quality. Don’t waste your money!”

Helpful Report

Posted 4 years ago

“Horrible!!!!!!!”

Helpful Report

Posted 4 years ago

“I purchased a HP 250 G7 a little over a year ago. It has been used for less than 100 hours. It cost over £600. It has died. It is out of warrenty, I've attempted to fix the problem by replacing apparently faulty ram. A nice chap on HP forums tried to help. Sadly to no success. The fault error is faulty ram. Now with 5 sticks seperately tested in both slots I know that was a lie. It is just e-waste now. Don't trust them.”

Helpful Report

Posted 4 years ago

“HP printer ink replacement I own the HP Homeoffice 8715 all in one printer. I dont use it often and i haven't used it in a while. I had an important document to print out and was pressed for time. When I turned on the printer it said it was out of yellow. I only needed black but it wouldn't let me bypass it and said I had to replace the yellow before it would allow me to print. I drove all the way to Walmart and picked up the yellow cartridge which cost me $37 and I drove back home. I installed the yellow cartridge expecting it to print but instead it told me that now I am out of cyan!!!! Why can't they just tell me upfront what us needed instead doing one color at a time. Or at least give an easy way to bypass that color so I can print my document”

Helpful Report

Posted 4 years ago

“Printer failed after two months of use. They offered to replace it after several hours on the trying to talk me through repairs but only after paying an additional $15.00 in shipping fees. I was giving the run around and transferred to a supervisor who said he was going to assist me then hung up on me. He took down my phone number but did he bother calling back, no. Horrible customer service. Crappy products that don’t work properly and that end up costing additional time and money. I wouldn’t waste a dime on HP products”

Helpful Report

Posted 4 years ago

“I have been fraudulently charged by HP for “Computer Help” for months. I called HP and have been on the line for 2 1/2 hours and transferred 14 times. No one can help me.”

Helpful Report

Posted 4 years ago

“please share with everyone who's thinking about buying from HP https://youtu.be/TqwE_5mn9Jw”

Helpful Report

Posted 4 years ago

“Your technical support team sucks! Your ink team sucks! My printer worked until I replaced them with BRAND-NEW FROM YOUR COMPANY! Now it will only print in black and yellow. All your techs think its funny just to transfer a call from rep to rep instead of finding a solution. I don't think I can bring myself to purchase another HP product let alone recommend them to my friends or clients after this experience”

Helpful Report

Posted 4 years ago

“HP customer support, and the way the business is run is sooo bad, I would not bother with the product anymore. The product, in general, will need repair within a year, and the business is built around hoovering additional funds from customers who are just trying to return their online life to normal.”

Helpful Report

Posted 4 years ago

“I have purchased notebook and was told at the time of sale that all hardware will be under warranty for 1 year and same was mentioned on invoice .. But lateron they refused to change the display screen and not giving proper reply .. I strongly recommend not to buy HP laptop”

Helpful Report

Posted 4 years ago

“If someone want to order laptop from HP better to read it before ordering. I ordered, laptop from HP, 08:08:PM EST, May 14, 2021 See screenshot below. Shipping canceled 3 times and revised ship date. I chat and called to company 100 times, during this time, wanted to change my order they said no. you can find information about changing and cancelling of order on the web site see (screen shot ). But when you want to do it , the answer is NO. There is no one to tell you true information. Persons who is chatting with you have no information or they don’t want to give you true information. They update information on the web site 3-4 days after ship date. It is unbelievable that the biggest technology company of USA treat their customers like that. I have no experience with other companies, but I would not recommend you to order computer from HP.”

Helpful Report

Posted 4 years ago

“I have had many HP printers and installation was always simple. Recently I bought an Envy photo printer. When I started to set it up, I was surprised to see it didn’t have cartridges so I went back to the store and bought some. Then I started getting an error message that I needed to use start up cartridges. Apparently, the printer is useless. Utterly ridiculous! I’m trashing and buying an Epson per my tech friend’s recommendation.”

Helpful Report

Posted 4 years ago

“Excellent support Since the last Windows update my HP laptop developed a fatal error - I was unable to re-install windows as all the required files had been wiped. After a weekend trying (I am an ex IT professional) I phoned HP support, got through to a live expert immediately, He talked my through some extensive system tests and phoned me back 2 hours later to check the outcome, as they showed no obvious problem, he talked me through re-installing from the cloud. He phoned again next morning to see how the install went and if it sorted the problem, which it appeared to do. He is going to phone again in a few days to see if all is still well. he also said that should we not be able to fix things, he would arrange for it to be collected and sorted for me. Some of the best support I have ever experienced. Thanks HP.”

Helpful Report

Posted 4 years ago

“HP Tech support is definitely not Apple. Both times I have called since purchasing my HP Laptop have been horrible. Ended up purchasing virus protection that I really did not need with Windows 10 and HP wanted me to pay for assistance to get my printer working (HP) working again. All my HP Printers worked great on my IMAC. I was able to uninstall and reinstall the printer and all works now. HP wanted to take control and restore the laptop to a certain date which I do not believe was necessary. The actual laptop is not bad but the support is not very good and something to think about when purchasing. Apple support was great for the entire 8 years I had my IMAC. Apple never charged me for help. If I had Known how awful the HP support was I would not be typing this review now. Looks like I should have read the reviews first.”

Helpful Report

Posted 4 years ago

“I purchased a Pavilion Laptop computer. When it arrived, the keyboard did NOT light up. I called customer service and they alerted me that the computer model I bought did not have a "back lit" lighted keyboard. They kept trying to tell me I made a mistake but was on the site with them and kept pointing out that the specifications on my invoice clearly stated that the keyboard was lighted. Finally, they agreed to send me the correct computer. I should have just cancelled the order but had already paid. The computer took 1.5 months to arrive. When I got my credit card statement I saw an extra charge of $154 in addition to the price of the new computer. I called, and as you see on here - the customer service (if you can get someone) is one of the worst in any industry...especially for something as simple as an inquiry of this extra charge. On principle, I stuck with the call and kept trying over and over again to reach someone. Finally I reached someone and they told me "oh, the extra $154 charge was a 'restocking fee' since you 'returned' the first computer sent to me." Really? I explained to them, over and over, that the mistake was HP's mistake and that they sent the "wrong" model to me. They kept putting me on hold, for long periods at a time. Finally, they told me they would credit the $154 "restocking fee." Guess what? Yes, you are correct - they never, ever credited my account. I had to call at least 7 times and they kept up the same stance "we will credit the account." I even recorded the conversations and kept telling them I keep getting told the same thing but still has NOT been credited. I even tried my credit card company and they were unhelpful, too. They kept sending me the invoice telling me I DID in fact purchase a computer. I agreed that I did purchase a computer but that HP erred and sent me the wrong model. Still, I could not get any relief. I finally gave up and paid the $154 fee. I implore anyone reading this that the frustration and anger I felt is still evident today. I should have just gone to another company as computers are really commodities anyways - you are buying customer service and technical service/support when you purchase a computer. I had bought the computer in the fall and by the time I got the laptop it was around the holidays and New Years. I was so frustrated that my holiday was not as happy as it could have been, exacerbated by the covid pandemic to boot. Stay clear away from this company, HP. Also, I cancelled my credit card account and moved to another bank. ”

Helpful Report

Posted 4 years ago

“If I could give zero or even negative I would. Shocking shocking shocking! Is all I can say. Product under warranty. 2 weeks later and still cannot even get to speak to anyone at HP. Will never consider this brand again.”

Helpful Report

Posted 4 years ago

HP is rated 1.2 based on 331 reviews