Deliveroo Reviews

Name: Deliveroo
Rating: 1.19

1.2 Rating 1,096 Reviews

4 %

of reviewers recommend Deliveroo

Company Reviews

Questions

Metrics

1.2

Based on 1,096 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is absolutely shocking, dire customer service, they abdicate all responsibility when food is delivered cold dry and items missing! Have now deleted the app use Uber eats instead or local delivery from restaurants far better experience and accountability! I hope this company either improves their appalling service or goes out of business!”

Helpful Report

Posted 5 years ago

“Tried to order something from the app twice and was told that my address is out of the delivery area which I know is not true. Finally tried on the website and managed to successfully place an order. Waited 70 minutes to be told my order had been delivered when there was no sign. I got through to someone on live chat relatively quickly, I was told the order was cancelled due to road closures which I know for a fact there aren’t any. They gave me a credit for my order which would last 30 days, I was clearly not happy as I will never be using deliveroo again and finally managed to get a refund.”

Helpful Report

Posted 5 years ago

“This review is against Harlow Deliveroo service, absolutely shoddy and would not recommend them. We placed an order (under my husbands account) and was advised 16:15 - 16:20 delivery time. This kept creeping later and later with the reason being that they could not find a driver. When it got to a delivery time of 17:00 that was it. I finally rang the restaurant themselves to see what was going on and they explained that Deliveroo were not being helpful at all so provided me with Deliveroos number in order that I could cancel the order. Although we were given a £5 voucher against our next order we would never use this service in Harlow again, why on earth accept an order when you have no available drivers and the fact that no one for Deliveroo thought to call us is poor customer service. The only saving grace was that once I got through on the telephone everything was sorted out quickly. The restaurant itself could not have been more helpful as we re-placed our order directly with them and they not only gave us a substantial discount they also added desserts to our order. Deliveroo Harlow you need to get your house in order.”

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Posted 5 years ago

“Ordered & paid for food - app said food had been delivered we had to contact them as it hadn’t been and were told food had been damaged so they would refund to our deliveroo account. We had a battle to get them to refund our bank account with no option to have the order resent on a busy sat night!”

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Posted 5 years ago

“Stupid of me not to have read the reviews of this food delivery business. Their online website needs total rework, you go thru the motion, give your personal info, click OK, and nothing gets delivered. You call their customer no. & they try to no avail & tell you they sorry..... don’t order from them, period.”

Helpful Report

Posted 5 years ago

“Ordered KFC once 8 pieces of chicken and we ended up with 5 drumsticks, ordered Burger King including 2 kids meals and only one turned up my son cried his eyeballs out coz he had no food...and the fries were missing from our meals, we had to cook ourselves at the end, if that's the case what's the point of getting a takeaway? Tried to contact the restaurant no luck tried to contact Deliveroo they say they'll come back to us within 48 hrs...such a joke!!!! Never deliveroo no customer service whatsoever.....”

Helpful Report

Posted 5 years ago

“3 weeks in a row ive had a poor service! Disgusted! Tonight was given a time, food didnt turn up - no one phoned to let us know, after 45 minutes speaking to a so called manager - rachel - with colleagues making silly noises in the background, to which she could not answer as to why they were doing that, i recieved the money back that i paid for an order i didnt recieve - thanks!!”

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Posted 5 years ago

“The worst service ever deliveroo?? Deliverpoo. Still wating been over and hour and a half. Not happy, still hungry. Avoid unless you want to be hungry.”

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Posted 5 years ago

“Awful service!!!! First order came late and was completely wrong!! No drinks with meals and my youngest meal was missing plus 2 side orders! Everything was correct on the receipt so not the restaurants fault. Maybe the driver should check order before leaving!! I called customer services because driver wasn't interested and was offered a re order at no extra charge to me,, how Decent if them to not charge me twice! Second order still hasn't arrived after an hour and half so rang to cancel to be told my refund will take up to 10 days to go back into account. Re ordered food with Uber eats and was here in no time and correct. Never again will I order with deliveroo !!”

Helpful Report

Posted 5 years ago

“Inflated prices. To order from one local restaurant, Deliveroo charges a 60% mark up on the restaurant's prices - and that's before they charge for delivery. Ridiculous.”

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Posted 5 years ago

“The worst company ever, ordered food, got the message that food is left outside the door, checked that, food was not there and they would still charge me for the food I did not get. After long discussions and nerve braking talk they agreed to make a refund. Not ordering there again.”

Helpful Report

Posted 5 years ago

“Deliveroo cant find a rider to deliver my order. Not very good as I'm hungry and the time estimate keeps getting longer and my food must be sitting there ready atthe restaurant getting cold! Im starting to think no one will ever deliver it and if they do it will be inedible.”

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Posted 5 years ago

“I don’t know what checks they do on drivers but I have a number of restaurants on Deliveroo and I am shocked with the calibre of drivers that pick up the orders. They are rude, aggressive and start shouting in the restaurant in front of customers if the order is not ready and when you complain to Deliveroo they don’t do anything. I have banned Deliveroo drivers from entering the premises and they must wait inside. I really do wonder what background checks Deliveroo do and if they even know if their drivers are insured. Terrible!!!”

Helpful Report

Posted 5 years ago

“I've ordered something from a cafe. Not only it did not arrive on time, but the app said that it was delivered when it wasn't. I had to call them to tell them otherwise they would have taken the money. FRAUDULENT. Apparently the driver spilled part of the order. No option to have the same stuff redelivered, only 'Deliveroo points' or a full refund. I won't use them ever again.”

Helpful Report

Posted 5 years ago

“I ordered food. They said they couldn’t find a rider so we drove to the restaurant to pick it up after speaking with Deliveroo. Customer service. Got to the restaurant and a driver had picked it up in between. Food never arrived at the house. 40mins on the phone to customer service for a credit back to my account for the money spent. Still with no food. Appalling.”

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Posted 5 years ago

“Worst Company ever and do not use if in Hammersmith & Fulham”

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Posted 5 years ago

“I ordered food recently. I watched the delivery guy sit on his bike outside my building for 4 minutes (he never attempted to call me) He then drove off. When I called deliveroo customer services to question this; The agent attempted to call the delivery guy- he was not answering!! After two attempts of calling,the agent finally got through to the driver, which he then said "he drove up to my road and saw a guy waiting outside, so he handed over my food" (to a unknown person waiting outside"....) Have you ever heard of anything so ridiculous..... NEVER AGAIN will I be using deliveroo.”

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Posted 5 years ago

“Offered discount as new used which got taken away at checkout so went to just eat and found that the exact same order with exact same restaurant saved me £13.66 by not using deliveroo! It’s appalling that you mark up the food so much!”

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Posted 5 years ago

“Deliveroo offered a discount as a new user which got taken away at checkout so I went to just eat and to find the exact same order with exact same restaurant was £13.66 cheaper I was appalled to say the least! It’s horrendous that you mark up the food so much! It’s robbery”

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Posted 5 years ago

“Worst service I have ever received. Ordered my food and was told it would arrive within 1 hour. A hour went by and still nothing. I called them after 2 hours. They advised me they can not find a rider and cancelled my order.”

Helpful Report

Posted 5 years ago

Deliveroo is rated 1.2 based on 1,096 reviews