Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All went well as described.”

Helpful Report

(Leslie Rowen) - Posted 3 years ago

“Excellent thanks”

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(Kylie Higgins) - Posted 3 years ago

“My puppy came home safely and also the driver provided me with the exact ETA and even confirmed as to when I can expect my pet to arrive home.”

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(Calvin Conner) - Posted 3 years ago

“Kristy delivered our puppy 2 days ago. I received update phone calls on time of arrival with multiple check-ins. She was very sweet and showed true compassion for our puppy. Highly recommend”

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(Kristi Popik) - Posted 3 years ago

“Leslie was great. Called when she was on the way to my house with my puppy. Arrived at said time. Checked my ID and took a pic of me and my new puppy. I decided to call her Ruby. Excellent experience. Thank you”

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(Leslie Rowen) - Posted 3 years ago

“Very good care. On time.”

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(Leslie Rowen) - Posted 3 years ago

“My puppy arrived safe and on time. Nick let me know when to expect delivery and was a very nice, friendly young man. I would recommend you to anyone needing a pet transported.”

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(Nick Knecht) - Posted 3 years ago

“Delivery was perfect and on time. I couldnt ask for anything better”

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(Jeary Beaudette) - Posted 3 years ago

“We were super happy when we met our dog, she did a potty accident in the crate, but the driver(Tyler) was super brave, he just scooped it up like it was nothing! We are super grateful to have such a good driver deliver our puppy!”

Starwood Pet Travel 5 star review on 11th March 2022

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(Tyler McGrew) - Posted 3 years ago

“Excellent service. Mike arrived on time, he was very nice and corteous. My puppy arrived in great shape. Thanks.”

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(Mike Pettengill) - Posted 3 years ago

“Val was very friendly and clearly cares about every pup she transports! Cru is settling in nicely!”

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(Valerie Foster) - Posted 3 years ago

“Service was great kept my puppy in check”

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(Manny Arellano) - Posted 3 years ago

“Josh was great! Delivered our puppy with care! Thank you Josh!”

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(Josh Prezgay) - Posted 3 years ago

“Kate was very responsive. called to keep me up to date from beginning to end. And she was lovely.”

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(Kate Pehlivanov) - Posted 3 years ago

“Anthony my pet cab driver was very polite and was very communicative with me about his wear abouts.”

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(Anthony Graci) - Posted 3 years ago

“Danny was fantastic and our new fur baby, Colin, arrived super happy.”

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(Daniel Merlos) - Posted 3 years ago

“The driver was very nice”

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(Jeary Beaudette) - Posted 3 years ago

“I was so impressed with my puppy’s delivery! I received a confirmation call with a 3 hour time window, a call when she was 30 minutes away & a call when the currier was outside. He was calm & so was my puppy! I was so worried about her travels but she arrived safely, on time & I am so grateful!”

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(Anthony Graci) - Posted 3 years ago

“Very good experience. Tracy was kind and thorough. She kept me up to date with time windows and departure and when I had a question, she made sure she was in a safe place to respond to my questions which told me she won't text and drive. I really appreciated her service threw my pet cab. She was also very informative and cared for my puppy juniper very very well. Thank you Tracy and my pet cab foe your great service.”

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(Traci Brearly) - Posted 3 years ago

“Our driver was very nice and the puppy was happy!”

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(Rudy Ceballos) - Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews