Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

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“They stayed in touch perfectly and delivery was flawless!”

Helpful Report

Posted 3 years ago

“This is our first puppy and I think the way that they treat my little puppy it was perfect, thank you so much for bringing that happiness to our home, at the moment that “Sammy” arrives you realize he loves to do his job, thank you so much”

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Posted 3 years ago

“Great experience with delivery by Sammy! He was very professional, arrived early, shoes us all of the paperwork and items that came with the puppy, and our new puppy is super happy. Thank you for taking such good care of her!”

Starwood Pet Travel 5 star review on 22nd October 2021

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Lovely people, kept me in the loop.”

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Posted 3 years ago

“Paul kept his vehicle and the crates very clean. Very nice man! Would stop every so often to change her pad in case she had gone to the bathroom. I felt bad for him as the breeder bathed her and when I got her she smelled like she had been living in feces. I had to give her a bath. She smelled so bad that I couldn’t even smell her puppy breath. I can only imagine what his vehicle must have smelled like to transport them. I had to shower after because my clothes and body smelled just awful! Poor baby. She smells much better and is settling in nicely with my other golden girls.”

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Posted 3 years ago

“The woman who brought my new puppy to me was awesome. She spent a little time explaining what to do with the new puppy and telling me how cute Sierra was. My friend and daughter thought she was very nice too.”

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Posted 3 years ago

“My Pet Cab was an 11 out of 10!! Most excellent communication during my new puppy's adventure "home". You xan feel completely at ease knowing your puppy is in excellent hands! Ty My Pet Cab!!”

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Posted 3 years ago

“Driver was very communicative and personable.”

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Posted 3 years ago

“My 2 puppies were picked up from the airport and driven home. Jeary was our driver and the puppies were well cared for with water and clean cages. Great communication as to the timing of the delivery. Thanks!”

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Posted 3 years ago

“What a truly wonderful experience. Everyone was very helpful and so nice. The whole process was extremely easy. Now we have the best addition to our family ❤”

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Posted 3 years ago

“Awesome ty”

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Posted 3 years ago

“Driver was, believe it or not early, and the unexpected hours the first day got us off to a great start.”

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Posted 3 years ago

“Very sweet man!! Called me to tell me he would be here in 15 minutes, told me I needed my drivers license and he had to take a picture of me with my dog! Very compassionate about the care of the animal very informative! Much appreciated!”

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Posted 3 years ago

“The whole experience was excellent”

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Posted 3 years ago

“We very were excited and pleased to have our little puppy delivered to us yesterday in good health and spirits! Thank you very much. There was one important detail that may have been missed? And, that was I was supposed to receive a call on my cell phone when the courier was on their way?”

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Posted 3 years ago

“Awesome. On time. Dog healthy. And appropriate paperwork.”

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Posted 3 years ago

“I think my new puppy was safe. The puppy seems healthy and has no problems. Also, it arrived earlier than expected, so I am very happy to see my pup.”

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Posted 3 years ago

“My Pet Cab was perfect at communicating -Max was the best; called twice as he was keeping in contact -arrived earlier than we expected which was so exciting! Thanks Max!”

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Posted 3 years ago

“Nancy informed along the way about where she was and when she would bring my new puppy home. She was kind and very professional!”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews