Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,978 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Questions

Metrics

4.9

Based on 3,978 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(239) 344-8959

Email:

info@starwoodpet.com

Location:

4706 Chiquita Blvd. S,
Suite 200-320,
Cape Coral
Florida
33914

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used Starwood to transport a 25lb 4y.o. dog and a 13lb 10y.o. cat to Denmark from the US. Our total cost from Starwood for the mid-tier package (not including vet costs) was just shy of $6,000. Given how stressful the entire move was, this was worth every penny. The animals arrived safe and healthy, delivered to our new front door. We received updates throughout the process, and they had layover time in Germany where they were let out of their crates to stretch their legs for a few hours before their connecting flight. We tried coordinating the process by ourselves before we decided to use Starwood, but correct/up-to-date information is very hard to find and would have made for a much more difficult experience for all involved.”

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Posted 2 years ago

Thanks so much for your review, Michaela! We're so glad you had a positive experience. We hope Stormy & Yoshi are settling in well! :)

Posted 2 years ago

“I am so disheartened by my experience with Starwood, and would highly caution any others use their services. I paid for a business class package to have my 11 year old pup transported from NYC to London, as I was worried for his health and anxiety as a senior dog. I arrived in London a few days prior to Cooper's scheduled arrival - Only for his flight to be cancelled, for which I did not receive communication on his whereabouts or wellbeing/ care for over 12 hours. I was left in the dark on Cooper's whereabouts and health / safety, and he was left at JFK for 24 hours before being put on another flight. Communication to me during those hours was non-existent outside of the first call in which they notified me of his cancelled flight, despite my efforts to have Cooper placed on the next flight out of JFK. I felt entirely helpless and incredibly guilty for leaving Cooper in that situation. On top of that, by the time Cooper was returned to me in London, his belongings were soiled in feces, indicating he had not been cared for in the way Starwood promises on their site and marketing. Please be cautioned that Starwood is not communicative, and coming from my own experience, I would highly recommend any loving pet owner seek another mode of international pet transport.”

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Posted 2 years ago

Hi Sarah. We are very sorry that you did not have a positive experience with us. As we have already mentioned, the night of departure, the flight was initially tracking as being on time. As soon as we had any information about the flight cancellation, we reached out to you and let you know the flight had been canceled overnight and that we'd be reaching out with more updates. When a pet checks in for their flight, that's when the airline takes over. So without British Airways providing their due diligence with updates, there wasn't a way for us to know or alert you sooner. At a little after 1 pm, we explained that Cooper was at the JFK ARK being cared for by the pet handlers there. We made sure we received multiple photos from the ARK, and we emailed those directly to you along with information regarding his stay at the ARK. We then provided you with updates as we received them from BA regarding bringing Cooper over and when the flight was taxiing for take off. As explained in emails the day Cooper departed, BA actually let him stay in the comfort of the ARK where he could get walks and specifically not be in his travel kennel for as long as possible. While the majority of pets do arrive clean and dry, unfortunately sometimes pets do still end up soiling their travel kennels. As a senior dog, it was probably a bit tougher to make the long trip without the ability to have a bathroom break. The cleanup done by our UK partners was as thorough as could be - they cleaned him and his kennel to the best of their abilities and said they alerted you to the fact that some of the belongings he traveled with were soiled. As discussed, we have provided you with a $150 refund. We understand that pet travel can be very stressful for both pet owners and pets and we do our best to come up with solutions when things do not end up going as planned. We hope Cooper is settling in well and wish you both all the best!

Posted 2 years ago

“The driver did a wonderful job delivering our new puppy, thank you so much!!”

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Posted 2 years ago

“Great service and team. Our Golden Retriever Wally traveled to Italy and then back to the US after an extended stay. Arrived happy and healthy both times.”

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Posted 2 years ago

Thank you so much for your review, Shaun! We're so glad you were pleased with our services and we hope Wally is doing well! :)

Posted 2 years ago

“Very chaotic. I thought I was paying good money not to have to stress or think too hard about this part of my international relocation, but it was easily the most stressful part of my entire move. Despite long-planned dates, they did not get the appropriate paperwork done in time for my cat, so I had to push back my own flights and find temporary pet-friendly accommodation at the last minute, as well as push back my work start date - all of which cost me a significant amount of additional money. Communication was extremely poor, they failed to anticipate and pre-empt basic problems, and my coordinator Sage did not seem to have answers for anything without having to ask others. My pet’s move would have completely fallen apart if my vet was not willing to bend over backwards to help and she was shocked by how bad this service was based on her experience with other relocation companies. My vet’s receptionist even felt so sorry for me, that she handed me a note - unprompted - with another company’s information on it “for next time”. It’s easy to get sucked in by their glossy website and automated emails, but I would not use them again.”

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Posted 2 years ago

Hi Cassia - We're very sorry that you did not have a positive experience. Unfortunately, there was a delay in receiving the import permit from South Africa, and then the microchip was unreadable. We cannot control if the microchip cannot be read by a scanner. Due to the implant of a new microchip, the flight needed to change at the last minute because of the EU requirements for pets transiting. The EU requires that the rabies vaccination must occur after the microchip and at least 21 days before travel. We understand this is disappointing and stressful, but we do our best to come up with new solutions when things don't go as planned. We hope Shuri is settling in well in her new home.

Posted 2 years ago

“I have moved from Mass, US, to near Manchester UK and had to wait a few months for my pets to come with me as my dog kept losing her chip. But through all the stress, and being so far, this team was able to help me so much in getting my babies home safe to me, they were with me every step of the way. Thank you so much.”

Starwood Pet Travel 5 star review on 31st March 2023

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Posted 2 years ago

Thanks so much for your review, Angela! We hope your fur babies are settling in well!

Posted 2 years ago

“I was freaking out about all the requirements to move my dog from the mainland (CA) to Hawaii. Working with Ryan and her team was amazing. They were always available to answer all my crazy questions. Ryan was so responsive in email and calls. Everything went very smoothly. The team worked with my family on the mainland and me on the island. It was organized and efficient. I could not have asked for better care to be given to my fur baby. I got pictures and updates during before and during travel. And my dog was delivered safe and sound to my house. Highly recommend Starwood.”

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Posted 2 years ago

Thanks so much for your kind words, Andrea! We're so glad you were happy with our services. We hope Barnett is settling in well! :)

Posted 2 years ago

“Starwood is the absolute best . But Ryan and her team completely made this move for my dog and I stress free . Ryan is absolutely wonderful and very responsive. Communication with everyone was such a breeze. They moved my dog from DC to Hawaii safely. They sent pictures, always kept me in the loop. And I’m so very happy. Money well spent and I would definitely go with them again and again and again . Thank you .”

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Posted 2 years ago

Thanks so much for your positive, review! We hope Princess is enjoying Hawaii! :)

Posted 2 years ago

“It's been nothing short of a disaster. I paid close to 8k for the premium service and have been left with one issue after another. Little communication on their part with me led to miscommunication regarding my dogs transport. I told them a specific hard date and they dropped the ball and did not schedule a plane to take my dogs until I reached out because I had no news on an itinerary. Luck I did because they did not schedule one and that led to my dogs leaving AFTER my hard date. This would have led to $50/day/dog boarding for an additional $300. I had to complain due to their mistake to get them to pay. Then I was told that my one dog would not be coming home and needed to be in quarantine for an extra 3 days on arrival. Then the AirTags and back pack full of dog toys were stolen by their associate. I say stolen because I had to confront them via text to ask where my stuff was as they didn't tell me before hand and only after I questioned where my stuff was it was stated that their associate Jodi has it! Not even done... When my other dog was delivered I was told Starwood would cover the $300 delivery for him and I would just pay the $50, no big deal, except that never happened and the delivery driver wasn't going to wait for his money so I paid another $325... Horrible and Unacceptable!!! Stolen Property and Robbed of more money- won't be using them ever again and I suggest anyone who does- go somewhere else!”

Helpful Report

Posted 2 years ago

Hi Sarah. We're very sorry you did not have a positive experience. It seems as though there was some misunderstanding. Our team has already touched base with you to confirm that your personal belongings are being mailed to you in Hawaii, we are refunding you $325, and we are covering the cost of the extra delivery. Please feel free to schedule a call with us if you have any additional concerns so we can see how we can help.

Posted 2 years ago

“Review on behalf of Jackson and Liv. This was my fourth inter-continental relocation and the first involving pets. From the initial onboarding and throughout the the entire process, Starwood Pet Travel excelled. Starwood's workflow was clear and thorough, and their communications quick and attentive. The combination of emails, text notifications and online scheduling for periodic stock-takes was excellent. They guided me meticulously and then took the initiative to liaise with my vet to ensure document compliance. They offered tips to improve transit. I appreciated all of these interventions. This all-round professionalism, subject-matter knowledge and good cheer allowed me to concentrate on other aspects of my move. A special word of thanks, then, to Sahara and Rosie. Five-star reviews are ten-a-penny these days but in this case it's fully merited. Starwoods is an impressive operation. Pay for the best and get the best.”

Starwood Pet Travel 5 star review on 14th December 2022

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Posted 3 years ago

Thank you so much for your kind words, we truly appreciate it! We are so glad you had a positive experience and hope Jackson and Liv are settling in well! :)

Posted 3 years ago

“They helped my two cats move from New York to London safely. It was the most stressful thing I’ve ever had to do but Starwood was very communicative and reassuring all the way. They took care of all the paperwork and vet appointments and made the process very smooth. I was helped by mostly Rosie and Sahara and they were both great. It’s expensive but absolutely worth it. My babies arrived safe and sound.”

Starwood Pet Travel 5 star review on 15th October 2022

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Posted 3 years ago

Thank you so much for your kind words, Monica! It truly means the world to us! We hope your furry family is settling in well!

Posted 3 years ago

“As an accredited veterinarian who is responsible for international health certificates, I found Starwood to be of invaluable assistance in making sure everything was in perfect order for our mutual client. They were incredibly communicative and professional. Recommend highly!!!”

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Posted 3 years ago

Thank you so much for your review, Julie! We truly appreciate it and love working with great vets like you! :)

Posted 3 years ago

“I moved my fur baby from Seattle to Malaysia. It’s always so nerve wracking thinking about moving on the other side of the world and figuring out the best way to safely bring your fur baby along. Starwood is the best and it’s not hard to see why. I felt like I was in good hands the entire process. They were always quick to communicate back and answer all my questions. Everything went according to plan and it was a very smooth process. I was constantly updated on her whereabouts as soon as they took her for her flight. I loved receiving happy pictures and videos of my dog so I knew that she was okay. Not planning on anymore big moves, but if life throws another curveball and I have to move again, I would definitely work with Starwood again.”

Starwood Pet Travel 5 star review on 16th August 2022

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Posted 3 years ago

Thank you so much for your kind review, Katrina! We hope your fur baby is settling in well! :)

Posted 3 years ago

“Sarah and the team were absolutely amazing, kept me informed and sent pictures of my baby. Outstanding service from a team that genuinely care about how you are feeling and about the animals . Joey was safely reunited and hopefully will never have to leave me again but if he did - Starwood would be my only choice. Thank you all”

Starwood Pet Travel 5 star review on 15th August 2022

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Posted 3 years ago

Thank you so much for your review, Dawn! We hope Joey is settling in well! :)

Posted 3 years ago

“I moved from Hawaii to California with 2 large dogs and I couldn't have done it without Starwood. They made sure everything went great and even provided transportation to and from the airport for the boys. When the airline forgot my dogs were on the plane when we landed, they stayed at the airport until my dogs were safely released and kept me updated the entire time. Also every time I had a question they responded right away. Ive used Starwood twice now (2018 and 2022) and will continue to do so for any big move. I wouldn't travel without them, especially when airlines and airports can be so big and confusing. They sent me update pictures on the boys when they got to the airport and when they landed. If you're going to travel anywhere with dogs - I definitely recommend Starwood!!”

Starwood Pet Travel 5 star review on 4th August 2022

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Posted 3 years ago

Thank you so much for your review! Your feedback means the world to us!

Posted 3 years ago

“My experience with Starwood was excellent from start to finish starting with Ross, Shannon, Molly and Madison. I moved from Houston to Perth, Australia with my 4 year old dog Obi Wan Kenobi. With the tedious requirements, I was extremely stressed and worried, but Starwood answered all my questions, easy communication , planning till the execution they were very helpful. The drop off , pictures I received for updates till the day I picked him up after quarantine. Starwood was AWESOME!! Thank you Guys!”

Starwood Pet Travel 5 star review on 26th July 2022

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Posted 3 years ago

Thanks so much for your feedback, Christine! We hope Obi Wan Kenobi is settling in well! :)

Posted 3 years ago

“The couple that brought my puppy were wonderful. They had more stops to make but we’re not in a hurry to get going. They asked for D/L etc. told me how puppy did on ride. Made me feel good that I bought the dog through Puppy Spot”

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(Ron Williams) - Posted 3 years ago

“We decided to get professional help to get our grand dog to our son in England. Starwood was terrific to work with from start to finish. We were kept informed of the process throughout and they helped us pay attention to all of the necessary details. We could not be happier with their assistance and patience and kindness shown. Thank you Starwood teams!”

Starwood Pet Travel 5 star review on 20th July 2022

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Posted 3 years ago

Thank you so much for your review! We truly appreciate it and hope your furry family is settling in well! :)

Posted 3 years ago

“Starwood communicated extremely well with us and made the potentially stressful experience of transporting our dogs to Australia from the USA very easy.”

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Posted 3 years ago

Thank you so much for your review, Ryan! Your feedback means the world to us! We hope Tazzy and Piper are settling in well! :)

Posted 3 years ago

“Starwood was awesome and did everything in the power to make sure our cat successfully crossed the Atlantic at a time when travel was all messed up for most people. I think our cat might have made it out of the airport faster than most humans :-D Thanks Starwood!”

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Posted 3 years ago

Thank you so much for your review, Colleen! We really appreciate it and hope Addy is settling in well!

Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,978 reviews