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Starwood Pet Travel Reviews

4.9 Rating 3,966 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

4.9

Based on 3,966 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 20th November 2023

Starwood Pet Travel 5 star review on 14th September 2023

Starwood Pet Travel 5 star review on 16th July 2023

Starwood Pet Travel 5 star review on 16th July 2023

Starwood Pet Travel 5 star review on 28th April 2023

Starwood Pet Travel 5 star review on 31st March 2023

Starwood Pet Travel 5 star review on 14th December 2022

576

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You all did a wonderful job! Every step of the process was easy and straight forward and delivered our little guy safely. Adam was our driver - he was professional and so kind of us and our pup. Can’t thank you all enough! One piece of feedback I would share is maybe consider sending a follow up text to the phone call the day prior regarding delivery time and confirmation of address. I missed the call and didn’t catch the voicemail until the next day (my bad there!).”

(Adam Reckers) - Posted 1 year ago

“The driver was courteous and on time. He offered helpful information about our new pet. He was also accommodating regarding our request that he wear a mask!”

(Massoud) - Posted 1 year ago

“Manny was so kind. Lovely wasn’t frightened at all. I didn’t know what to expect seeing as she made her way here from such a distance. I live in California and Lovely flew here from Ohio. Very happy ❣️”

(Manny Arellano) - Posted 1 year ago

“Jerry was the best overall compared to Puppy Spot or others. I wish I had offered him something to drink or eat, but I was so overwhelmed with "Bailey that I forgot my manners. I wanted to give him a tip, can you help with that.? He needs to know what an impression he made on us!!!!!!”

(Jeary Beaudette) - Posted 1 year ago

“Excellent service and incredibly friendly.”

(Hayden Black) - Posted 1 year ago

“Very good!!”

(Adam Reckers) - Posted 1 year ago

“My new baby was brought straight to my door and delivered into my arms by the most wonderful pet cab driver. On time, called in advance, perfect.”

Starwood Pet Travel 5 star review on 24th June 2022

(Mike Pettengill) - Posted 1 year ago

“It was really helpful.”

(Aaron Sanford) - Posted 1 year ago

“Kept in constant communication. Cleaned up puppy. Had pleasant personality and loved puppy.”

(Kristi Popik) - Posted 1 year ago

“Aaron called to inform us he was on the way and showed up on time. The whole process went exactly as described. Very satisfactory to us!”

(Aaron Sanford) - Posted 1 year ago

“Kate was wonderful. She kept notified of each step and when she would arrive. She let me know how the puppy was doing and took good care of him. Thank you very much and thank you to Kate”

(Kate Pehlivanov) - Posted 1 year ago

“I’m not a breeder / the puppy was sent to me in a timely manner. Thanks”

(Hayden Black) - Posted 1 year ago

“Puppy arrived smelling of urine and having discharge from right eye. Nothing was relayed regarding the eye discharge. I medicated the eye and the dog is better. Driver was professional and called before he arrived.”

(Rick McCarthy) - Posted 1 year ago

“Delivered on time. Very nice person who delivered.”

(Rudy Ceballos) - Posted 1 year ago

“our puppy Aby was delivered earlier than previously told us. the driver (Adrien) was very cordial . we were so pleased with Abby and very impressed with Puppy Spot representatives.”

(Israel Soto) - Posted 1 year ago

“Great job! Rainbow arrived on time and I great condition. Obvious that the drivers loved doing their job. Thank you!”

(Ray Gagne) - Posted 1 year ago

“Ray & April were incredibly kind and sweet when they delivered our Phoebe (Sunny) to us in Savannah GA! They seemed to genuinely care about her well-being. They also arrived in the time frame given to us. She arrived clean and ready to mingle with her new crew! Thank you, Pet Cab!”

Starwood Pet Travel 5 star review on 22nd June 2022

(Ray Gagne) - Posted 1 year ago

“pleasant and helpful and informative”

(Joseph Leblac) - Posted 1 year ago

“This was my second experience with your company, and I cannot say enough good things! Both times my puppy arrived clean and happy, and both people that delivered my pups were fabulous!”

(Kim Bradshaw) - Posted 1 year ago

“We took delivery of the puppy late Saturday afternoon. Service was excellent.”

(Ray Gagne) - Posted 1 year ago

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Starwood Pet Travel is rated 4.9 based on 3,966 reviews