Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,966 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,966 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 20th November 2023

576

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy to receive Liberty. She seemed well cared for.”

Helpful Report

(Mike Pettengill) - Posted 1 year ago

“The driver was so friendly and helpful. She let us know when she would be arriving with our new puppy. Wonderful experience! I would recommend your service highly.”

Helpful Report

(Janet Sharp) - Posted 1 year ago

“Fantastic communication and my dog arrived safely, right on time. Traci took such wonderful care of our dog and we are so happy with the experience. Thank you!”

Helpful Report

(Traci Brearley) - Posted 1 year ago

“Traci was very nice, she clearly cares about the dogs in her charge. She was informative and helpful! She called to let me know her time frame for showing up and was there within said frame.”

Starwood Pet Travel 5 star review on 1st July 2022

Helpful Report

(Traci Brearley) - Posted 1 year ago

“Great communication”

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(Kate Pehlivanov) - Posted 1 year ago

“Excellent communication regarding puppy and arrival times”

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(Jeannine Dugan) - Posted 1 year ago

“Thank you Pet Cab for doing a great job bringing Gryffin to us. Patricia kept in contact with us every step of the way. We would recommend and definitely use Pet Cab again in the future!!”

Helpful Report

(Patricia Pera) - Posted 1 year ago

“Tracy was very friendly, calm, gentle, understanding, and caring towards our newest baby & me. She even sniffed around the van to take notice of the other puppies before leaving us to continue on her "SPECIAL DELIVERIES". I didn't want to use the service as it was only a 30 minute drive to pick him up, but when Puppy Serve upgraded my service to include the Pet Cab delivery, I am glad he was handled by such a wonderful service and knowledgeably capable staff. Thank you! -Jess H.”

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(Traci Brearley) - Posted 1 year ago

“An amazing experience all around”

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(Janet Sharp) - Posted 1 year ago

“Paul was incredibly communicative and delivered our new puppy with so much care! We could tell that she was well taken care of along the way.”

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(Paul Tuccelli) - Posted 1 year ago

“Tim was very professional and enthusiastic. Provided timely updates of ETA, and brought our puppy on time. Tim provided all information for our puppy including what he ate and drank after his flight, also about the extra food and documentation that came with our puppy. He took a picture of our family with the new addition and texted us the picture. Very impressed with the service!!”

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(Tim Hohm) - Posted 1 year ago

“Our driver was very friendly and prompt.”

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(Paul Tuccelli) - Posted 1 year ago

“Everything was great! Our driver was extremely nice and profession as well!”

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(Traci Brearley) - Posted 1 year ago

“Great service. Jamie kept me informed every step of the way regarding my puppy’s arrival. Thank you”

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(Jamie Reyes) - Posted 1 year ago

“Leslie was very punctuate and professional”

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(Leslie Rowen) - Posted 1 year ago

“Kept me posted with updates. Refreshed my puppy so she looked clean and smelling good. She checked credentials to make sure she was in the right home”

Helpful Report

(Genesis Rosado) - Posted 1 year ago

“Jeanine was the most helpful, warm transporter of our puppy that we could have ever dreamed of. She spent time with us and our puppy making his and our transition easy and fun. We can't imagine a greater asset to My Pet Cab than Jeanine's love of animals and the joy she derived from making our family whole. We appreciate her so much. Christine and John Nahm”