Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,966 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,966 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Starwood Pet Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starwood Pet Travel 5 star review on 20th November 2023

576

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You were fabulous. My dog arrived happy, relaxed, and ready to adjust to his new home. Thank you so much.”

Helpful Report

(Rick McCarthy) - Posted 1 year ago

“It was very good.”

Helpful Report

(Kristi Popik) - Posted 1 year ago

“Amazing service!”

Helpful Report

(Danny Cruz) - Posted 1 year ago

“All fine except dog peed in wee wee pad ? Otherwise excellent”

Helpful Report

(Rick McCarthy) - Posted 1 year ago

“My pet was delivered with poop on her and in the crate I had to bathe her the second she arrived instead of enjoying the experience of my new puppy. This is totally not acceptable. Not the best way to start your relationship with your new puppy”

Helpful Report

(Heather Wojcik) - Posted 1 year ago

“Everything seemed to go smoothly.”

Helpful Report

(Jameson Dube) - Posted 1 year ago

“The driver Tim was very professional and polite. He transported our sweet furbaby Millie safely to our home in Northern CA. His communication was excellent. He kept us up to date when he got our puppy from the Hayward airport and that he had other puppy deliveries to make but to expect him between the 3-hour window we were given. He contacted us when he was 20 minutes out from our home & arrived when he said he would. Very pleased with your service!”

Helpful Report

(Tim Hohm) - Posted 1 year ago

“Chris was very nice and helpful in taking good care of getting new baby Whiskey here.”

Starwood Pet Travel 5 star review on 28th June 2022

Helpful Report

(Chris Hart) - Posted 1 year ago

“Tim was great and very knowledgeable on my pups food and mutlivitamins”

Helpful Report

(Tim Hohm) - Posted 1 year ago

“Very good experience.”

Helpful Report

(Tim Hohm) - Posted 1 year ago

“The driver was on time and very polite. Our puppy was clean and alert and energetic with water in her crate.”

Helpful Report

(Daryl Specter) - Posted 1 year ago

“Professional pet cab. Helpful. Friendly and caring”

Helpful Report

(Daniel Cruz) - Posted 1 year ago

“Rebecca was my puppy's My Pet Cab driver. She picked him up at the airport and delivered our new family member to our door. She was wonderful! She contacted me when appropriate. She was professional and friendly in the right combination. She definitely loves puppies. I have another puppy who greeted her at the door, and she gave him lots of love. She explained everything I needed to know about our puppy delivery, took our photo with our new family member, and made sure we had no questions or concerns. The entire experience was terrific. Thank you!!!”

Helpful Report

(Rebekah Pena) - Posted 1 year ago

“Very timely, polite & professional. He informed & instructed me .of what I needed to know”

Helpful Report

(Rudy Ceballos) - Posted 1 year ago

“Great service, great communication. Josh delivered my pup safely to my door and was very professional.”

Helpful Report

(Josh Prezgay) - Posted 1 year ago

“Chris was great! He made sure Nelly arrived and also felt comfortable out of her kennel and chatted with us over where everything was located and how she did on her travels.”

Starwood Pet Travel 5 star review on 27th June 2022

Helpful Report

(Chris Hart) - Posted 1 year ago

“We were very pleased with the service. We were notified when we can expect delivery of our pet and was delivered in the time frame given.”

Helpful Report

(Heather Wojcik) - Posted 1 year ago

“Great communication and easy transfer!”

Helpful Report

(Jeary Beaudette) - Posted 1 year ago

“We were very happy with Rick's communication; handling of our puppy, and the timely manner he got her to us!”

Helpful Report

(Rick McCarthy) - Posted 1 year ago

“I appreciate how attentive My Pet Cab was throughout the process. Tim (my puppy's driver) kept me informed from the beginning of my puppy's journey to the time she arrived which I truly appreciated. He also showed enthusiasm for me as I was excited to receive my new furry baby.”

Starwood Pet Travel 5 star review on 26th June 2022

Helpful Report

(Tim Hohm) - Posted 1 year ago

Starwood Pet Travel is rated 4.9 based on 3,966 reviews