Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,966 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,966 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 20th November 2023

576

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver was on time, friendly, great customer service and communication skills. Thank you”

Starwood Pet Travel 5 star review on 15th June 2022

Helpful Report

(Tyler McGrew) - Posted 1 year ago

“Daniel was very friendly and communicated very well. All was great :)”

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(Daniel Cruz) - Posted 1 year ago

“Rocko arrived Safe and Happy!”

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(Jesse Rodriguez) - Posted 1 year ago

“Jamie was so nice and helpful. She truly cares about what she does. Great communication as well! ... no, excellent communication! Thank you Jamie! :)”

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(Jamie Reyes) - Posted 1 year ago

“Jesse delivered my puppy golden retriever. He did an excellent job, and stayed with my new puppy and i for a little while , while my new puppy got used to being around me and could crawl out of his carrying crate. There was water in his carrying crate and food and vaccination records to give to me. Jesse was kind and gentle to my new puppy. And to me, He was a very good driver and nice man.”

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(Jesse Rodriguez) - Posted 1 year ago

“Awesome service”

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(Carol McCormick) - Posted 1 year ago

“Tim was great, Cora arrived safe and sound. I was updated from Airport to my front door.”

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(Tim Hohm) - Posted 1 year ago

“Very professional, helpful and patient. The pet cab was clean and roomy. I felt our new addition to our family was delivered with care and cleanliness.”

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(Josh Prezgay) - Posted 1 year ago

“I was contacted the day before delivery with estimated arrival time and got great answers to all my questions. Day of travel I was sent a tracker so I could follow my puppy’s progress all the way. Delivery was exactly as told - puppy arrived well cared for.”

Helpful Report

(Shaye Panik) - Posted 1 year ago

“Lady showed up within 15 minutes of text time and Penny was very clean! She also let us know serval times during her trip here est times.”

Starwood Pet Travel 5 star review on 13th June 2022

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(Kanwal Sohail) - Posted 1 year ago

“Excellent service, got our puppy to us safe and sound! Thank you!!”

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(Shaye Panik) - Posted 1 year ago

“Danny was very nice and professional.”

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(Daniel Merlos) - Posted 1 year ago

“It was a comfort to work with My Pet Cab. First of all, MPC called and introduced our driver, Tim, and explained what were the next steps and when we'd hear from him. Exactly what was explained was what happened. Tim texted and called the day of delivery. Because we were anxious, we may have "bothered" Tim more than what was necessary prior to delivery, but Tim responded to all those texts with a sense of humor. We new once Tim arrived with our new family member, that she was treated well by Tim. Tim explained that she had eaten, hydrated and urinated. Tim talked with us about 10-15 minutes - which also gave us comfort that he cared and took care of Puppy Tommie.”

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(Tim Hohm) - Posted 1 year ago

“She was very professional and took good care of my dog.”

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(Kanwal Sohail) - Posted 1 year ago

“It was a delightful to meet my new pup. She was in very good condition upon her arrival. Thanks”

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(Daniel Cruz) - Posted 1 year ago

“They were absolutely wonderful! The lady who delivered our Shih Tsu was very kind, gentle & presented our little guy with such confidence..”

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(Shaye Panik) - Posted 1 year ago

“Our puppy is happy and healthy! Communication with pet cab was wonderful! Thank you!”

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(Jesse Rodriguez) - Posted 1 year ago

“Very courteous staff that kept me well informed of my puppy's travel progress. The driver was extremely nice and arrived when he said he would. Great service.”

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(Henry Vargus) - Posted 1 year ago

“Alex could not have been kinder! Based on his professionalism and the way he spoke of our puppy shows he really cares. 10/10”

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(Alex Parma) - Posted 1 year ago

“Driver called in advanced to prepare for his arrival.”

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(Danny Merlos) - Posted 1 year ago

Starwood Pet Travel is rated 4.9 based on 3,966 reviews