Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and friendly. I had a excellent experience with My Pet Cab. I would highly recommend them again. Great service.”

Helpful Report

(Danny Merlos) - Posted 2 years ago

“Alex was AMAZING, so friendly, and took such wonderful care of our fur baby Dori.”

Starwood Pet Travel 5 star review on 11th June 2022

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(Alex Parma) - Posted 2 years ago

“Janet was my baby’s carrier and really cared for Abigail.! Went so far as to Check up with me after the delivery to make sure Abigail was doing well . 5 stars. She’s a keeper!!!)!”

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(Janet Sharp) - Posted 2 years ago

“Driver’s Taylor He so friendly and do great job”

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(Tyler McGrew) - Posted 2 years ago

“Excellent swrvice”

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(Kate Andres) - Posted 2 years ago

“Jeary was awesome. Called each step of the way and was on time and delivered our new baby as promised. Highly commend.”

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(Jeary Beaudette) - Posted 2 years ago

“The driver called to let me know his estimated arrival time. My puppy was delivered on time with all of her paper, food and sugar supplement. She was clean and very happy to be hoome.”

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(Manny Arellano) - Posted 2 years ago

“Effecient and very responsive for the delivery”

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(Danny Merlos) - Posted 2 years ago

“It all went well, but we weren’t called before our puppy was delivered. Our driver said his phone had no service. Not a good excuse.”

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(Jameson Dube) - Posted 2 years ago

“Our puppy was delivered happy and safely to our house with love and kindness,instructions were made clear of the transportation and Delivery process. Feeding information was passed on as well as status from flight to my hard. Totally happy with this couple on professionalism of care. Thank you very much Wayne.”

Starwood Pet Travel 5 star review on 10th June 2022

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(Joe Lokken) - Posted 2 years ago

“Thank you. My dog made it safe and sound.”

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(Leslie Rowen) - Posted 2 years ago

“My new puppy was covered in dried feces and urine, when delivered. We paid for her to be shipped to us in the care of people who we had no choice but to trust. She was dehydrated when she arrived. The paperwork states she was offered food and water last at 1am. She arrived after 2pm, so she didn’t have anything to eat or drink for 13 hours. Someone dropped the ball. Don’t use this service. I will be leaving my review anywhere I can so people know what kind of service you offer.”

Helpful Report

(Traci Brearley) - Posted 2 years ago

“Our puppy arrived on time and super happy! Great experience.”

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(Izzy Santiago) - Posted 2 years ago

“The driver was friendly and our puppy arrived in great condition.”

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(Mike Pettengill) - Posted 2 years ago

“She was sweet /pleasant ,she explained things throughly !”

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(Genesis Rosado) - Posted 2 years ago

“Excellent service and communication”

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(Kristi Popik) - Posted 2 years ago

“I contacted them and they were unable to help. They didn't make it clear that they would pass my data onto another company without my permission.”

Helpful Report

Posted 2 years ago

Hi there! We'd be happy to discuss this privately if you send us an email so we can check our records to see what happened here.

Posted 2 years ago

“Friendly, reliable and communicative! Loved them!”

Helpful Report

(Georgi Pehlivanov) - Posted 2 years ago

“Amanda was very nice and she delivered the puppy earlier than expected. THANK YOU 😊”

Helpful Report

(Amanda Lugo) - Posted 2 years ago

“Very good and thorough service.”

Helpful Report

(Michael Roper) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews