Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice experience. A really nice person that dropped the puppy off.”

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Posted 3 years ago

“The driver was excellent. He made sure I had asked all of my questions and gave some great advice. The communication with My Pet Cab was also very good.”

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Posted 3 years ago

“They called the day before and gave me a window. Called again when they were on their way and we’re on time within the window. Jordan, my puppy, arrived safe and happy!”

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Posted 3 years ago

“Rion contacted me a couple of times in advance. Was perfect and we are very excited to have her arrive happy and in good hands and good condition!”

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Posted 3 years ago

“Punctual and had great communication.”

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Posted 3 years ago

“Rick was nice, helpful, courteous, and checked/cleaned each pup/carrier at our stop, giving them each a little affection while looking after their needs.”

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Posted 3 years ago

“So easy to work with!!”

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Posted 3 years ago

“Good job. Called me when they 30 min away. I was at work and the driver sent me a picture of our new puppy with my family. Very appreciated. Thank you very much 5 stars.”

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Posted 3 years ago

“The driver was delightful! And very conscientious.”

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Posted 3 years ago

“Perfect! Service was timely and professional.”

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Posted 3 years ago

“Our driver was communicative, prompt & quick with our pup’s drop off.”

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Posted 3 years ago

“This was my second “puppy transport” experience this year, it was incredible! You guys were professional, prompt and courteous. Your customer service & professionalism were far superior to your competitors. Thank you!”

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Posted 3 years ago

“Michael was a great “Nannie” for our Denver. Through updates as he traveled, I could tell he had cuddled and cared for our puppy. Our Bernedoodle arrived in a clean crate with food and water. He was in good condition. Michael was professional, asking to see my ID before taking Denver out of the van. He was kind and my husband and I got the overall sense that he genuinely enjoys transporting “fur babies” to their homes.”

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Posted 3 years ago

“Appreciated the great communication on delivery day.”

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Posted 3 years ago

“Tim did a great job taking care of our puppy.”

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Posted 3 years ago

“Kate was great. She was in constant contact with us and we felt very secure in the process!”

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Posted 3 years ago

“Great guys responsive and nice”

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Posted 3 years ago

“This was very helpful”

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Posted 3 years ago

“Great helper and driver! He kept us updated on his arrival time, which was very helpful”

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Posted 3 years ago

“Very caring people. Excellent service.”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews