Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,978 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Questions

Metrics

4.9

Based on 3,978 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(239) 344-8959

Email:

info@starwoodpet.com

Location:

4706 Chiquita Blvd. S,
Suite 200-320,
Cape Coral
Florida
33914

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept me informed through the entire process. Extremely friendly, caring service. Loved the photo updates of my dog during her travel.”

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Posted 5 years ago

“Starwood was very responsive to all my questions and needs. My pet was well taken care of as it was an overseas journey.”

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Posted 5 years ago

“Professional courteous calm and friendly. Everything went smoothly for both us and our 7 year old Boxer returning from California USA to London U.K.”

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Posted 5 years ago

“This was an overall good experience. I wished I would have had more help with the paperwork with the vet because the day before transport (after vet visits and paperwork had been received from USDA) I was told I needed another document for customs. In the end it wasn't needed but there was major concern and tears that the move wouldn't happen. Ninja made it to England in one piece albeit soaking wet and shivering. She got over it quickly once dried and cuddled.”

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Posted 5 years ago

“The responsible person was Leslie. Very good Service! Leslie was able to handle changes to our needs for the relocation of our two dogs perfectly. The relocation was made at the end of the year giving some issues with receiving the needed documents in due time, and facilitating an airline able to accept our dogs onboard as one of them was a snub-nosed bread.”

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Posted 5 years ago

“Easy to schedule, communicate well and maintain their schedule.”

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Posted 5 years ago

“I was extremely satisfied with your service. Leslie Salas was the most helpful and professional person I have worked with in a very long time. She consistently gave me updates and feedback throughout the process. On a personal note, my cat (FritzDaKat) has adjusted to his move and is doing well. I attribute much of this to the excellent care he received in transit and especially through Leslie's leadership and vigilance.”

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Posted 5 years ago

“Wonderfull,helpful and very reassuring staff, our dogs are our babies and the staff treat them like their own and dont mind when worried dog moms like me call with questions 🤗🤗🐶”

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Posted 5 years ago

“I don’t usually give reviews but Starwood definitely deserves one. Their help getting our two Cocker Spaniels from Boston to Dubai couldn’t have been better. Clear instructions, regular follow-ups, smooth from beginning to end. If only I could have hired them to move our furniture, too. (Haha)”

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Posted 5 years ago

“Starwood animal transport were amazing, helpful at every step and very caring. Thank you for helping us get Darla home to Australia. Kylie, Jim and Darla”

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Posted 5 years ago

“These guys could not have done a better job, I couldn't have done a better job. They got my cat happily and peacefully from Denver to Honolulu, handling all of the paperwork that the state of Hawaii requires, double and triple checking everything so that the transport went perfectly.”

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Posted 5 years ago

“They did a really good job from the beginning to the end. The communication was efficient. They were very helpful and caring. My two dogs and two cats safely reunited with me. I can’t thank them more. Highly recommended their service!”

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Posted 5 years ago

“From LA to Japan. A husky and an Australian Shepard.”

Starwood Pet Travel 5 star review on 27th February 2020

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Posted 5 years ago

“Though I was worried about moving my dog overseas, Starwood animal transport proved all my doubts wrong and did a wonderful job. I would definitely use them again if I needed to.”

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Posted 5 years ago

“Just a fantastic experience. We were guided and assisted every step of the way. The dogs were collected and updates sent by email with pics of the dogs through every step of their 3 day journey. Everyone was just wonderful. Thanks for making this part of our emigration stress free.”

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Posted 5 years ago

“My dog was safe and sound both ways, the team was highly communicative -- this was especially important because it was our first time shipping and we were nervous. Thank you!”

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Posted 5 years ago

“We are so happy with Starwood Animal Transport! From my first inquiry about flying our bulldogs overseas to picking them up at the airport, it was an absolute pleasure! Ryan Bole was professional and personable. All the paperwork was completed correctly and we had no issues at all with direct release at the airport. Even with a slight delay with their initial flight due to an unforeseen circumstance, Starwood handled their boarding and put me at ease knowing my fur babies were being cared for appropriately. They even sent text updates! I have recommended Starwood to several other military families who are moving and need assistance flying their snubbed nosed pups! Thank you so much for all your help and making this process so easy and stress free. Our family is complete here in beautiful Hawaii! We will definitely be using Starwood Animal Transport again when we move back to the mainland!”

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Posted 5 years ago

“Greatest animal transport ever!!!”

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Posted 5 years ago

“My boxer and Cat seemed calm traveling. Starwood sent photos and kept in touch. They helped me through the paperwork process and calmed all my worries. Even had an extra bolt for the dog crate when mine went missing! Thanks for getting my pets home safely!!”

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Posted 5 years ago

“Very professional and took the guess work out of the paperwork”

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Posted 5 years ago

Starwood Pet Travel is rated 4.9 based on 3,978 reviews