Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,966 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,966 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 20th November 2023

576

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tim was great and very knowledgeable on my pups food and mutlivitamins”

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(Tim Hohm) - Posted 1 year ago

“Very good experience.”

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(Tim Hohm) - Posted 1 year ago

“The driver was on time and very polite. Our puppy was clean and alert and energetic with water in her crate.”

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(Daryl Specter) - Posted 1 year ago

“Professional pet cab. Helpful. Friendly and caring”

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(Daniel Cruz) - Posted 1 year ago

“Rebecca was my puppy's My Pet Cab driver. She picked him up at the airport and delivered our new family member to our door. She was wonderful! She contacted me when appropriate. She was professional and friendly in the right combination. She definitely loves puppies. I have another puppy who greeted her at the door, and she gave him lots of love. She explained everything I needed to know about our puppy delivery, took our photo with our new family member, and made sure we had no questions or concerns. The entire experience was terrific. Thank you!!!”

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(Rebekah Pena) - Posted 1 year ago

“Very timely, polite & professional. He informed & instructed me .of what I needed to know”

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(Rudy Ceballos) - Posted 1 year ago

“Great service, great communication. Josh delivered my pup safely to my door and was very professional.”

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(Josh Prezgay) - Posted 1 year ago

“Chris was great! He made sure Nelly arrived and also felt comfortable out of her kennel and chatted with us over where everything was located and how she did on her travels.”

Starwood Pet Travel 5 star review on 27th June 2022

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(Chris Hart) - Posted 1 year ago

“We were very pleased with the service. We were notified when we can expect delivery of our pet and was delivered in the time frame given.”

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(Heather Wojcik) - Posted 1 year ago

“Great communication and easy transfer!”

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(Jeary Beaudette) - Posted 1 year ago

“We were very happy with Rick's communication; handling of our puppy, and the timely manner he got her to us!”

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(Rick McCarthy) - Posted 1 year ago

“I appreciate how attentive My Pet Cab was throughout the process. Tim (my puppy's driver) kept me informed from the beginning of my puppy's journey to the time she arrived which I truly appreciated. He also showed enthusiasm for me as I was excited to receive my new furry baby.”

Starwood Pet Travel 5 star review on 26th June 2022

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(Tim Hohm) - Posted 1 year ago

“You all did a wonderful job! Every step of the process was easy and straight forward and delivered our little guy safely. Adam was our driver - he was professional and so kind of us and our pup. Can’t thank you all enough! One piece of feedback I would share is maybe consider sending a follow up text to the phone call the day prior regarding delivery time and confirmation of address. I missed the call and didn’t catch the voicemail until the next day (my bad there!).”

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(Adam Reckers) - Posted 1 year ago

“The driver was courteous and on time. He offered helpful information about our new pet. He was also accommodating regarding our request that he wear a mask!”

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(Massoud) - Posted 1 year ago

“Manny was so kind. Lovely wasn’t frightened at all. I didn’t know what to expect seeing as she made her way here from such a distance. I live in California and Lovely flew here from Ohio. Very happy ❣️”

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(Manny Arellano) - Posted 1 year ago

“Jerry was the best overall compared to Puppy Spot or others. I wish I had offered him something to drink or eat, but I was so overwhelmed with "Bailey that I forgot my manners. I wanted to give him a tip, can you help with that.? He needs to know what an impression he made on us!!!!!!”