Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,966 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,966 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 20th November 2023

576

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The couple that brought my puppy were wonderful. They had more stops to make but we’re not in a hurry to get going. They asked for D/L etc. told me how puppy did on ride. Made me feel good that I bought the dog through Puppy Spot”

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(Ron Williams) - Posted 1 year ago

“We decided to get professional help to get our grand dog to our son in England. Starwood was terrific to work with from start to finish. We were kept informed of the process throughout and they helped us pay attention to all of the necessary details. We could not be happier with their assistance and patience and kindness shown. Thank you Starwood teams!”

Starwood Pet Travel 5 star review on 20th July 2022

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Posted 1 year ago

Thank you so much for your review! We truly appreciate it and hope your furry family is settling in well! :)

Posted 1 year ago

“Starwood communicated extremely well with us and made the potentially stressful experience of transporting our dogs to Australia from the USA very easy.”

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Posted 1 year ago

Thank you so much for your review, Ryan! Your feedback means the world to us! We hope Tazzy and Piper are settling in well! :)

Posted 1 year ago

“Starwood was awesome and did everything in the power to make sure our cat successfully crossed the Atlantic at a time when travel was all messed up for most people. I think our cat might have made it out of the airport faster than most humans :-D Thanks Starwood!”

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Posted 1 year ago

Thank you so much for your review, Colleen! We really appreciate it and hope Addy is settling in well!

Posted 1 year ago

“Overall experience with My Pet Cab was very good. My puppy arrived on time within the timeframe given. He was not stressed. The team was very gentle with him and cleaned his kennel once he arrived. They were very personable and friendly. I would use My Pet Cab again and would recommend this service to others.”

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(Ron Williams) - Posted 1 year ago

“The team helped ease the burden of getting everything done for our move to Hawaii. It was good to have people who cared for my dog and made sure he was as comfortable as can be and safe.”

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Posted 1 year ago

Thanks so much for your review, Jennie! We hope Hank is settling in well! :)

Posted 1 year ago

“My experience with Starwood was very pleasant - easy communication and seamless planning and execution. Every person I dealt with on both ends of the journey explained the process and customs requirements in detail and answered my innumerable questions with good humor. The Starwood agent was very helpful when Cody arrived at Heathrow airport as well. There was inaccurate information on one of the vaccine certificates. The agent worked with me and my dog, Cody’s veterinarian back in Boston to expedite his release. During the whole process he continued to assure me that Cody was well and getting good care from the attendants. Overall, I would highly recommend Starwood to anyone who wanted to move their pets. Thank you Starwood team for making Cody’s travel experience as stress free as possible. He was back to his goofy self in no time! 🙂”

Starwood Pet Travel 5 star review on 14th July 2022

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Posted 1 year ago

Thank you so much for your feedback, Tina! We really appreciate it and hope Cody is settling in well! :)

Posted 1 year ago

“Wonderful amazing reassuring team!!”

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Posted 1 year ago

Thank you so much for your review, Amariah! We really appreciate it!

Posted 1 year ago

“Starwood was a life saver for our move overseas. With 2 giant dogs we thought for sure we'd have to leave them behind. But starwood did everything for us including picking u frome our home in the USA and delivering directly to us in the UK. 10/10 service and would definitely use again!”

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Posted 1 year ago

Thank you so much for your review, Breanna! We really appreciate it and hope Klaus & Harper are settling in well!

Posted 1 year ago

And we can't forget about Freya, too!! :)

Posted 1 year ago

“When flying my 2 pups from the USA to the UK Starwood where fantastic from start to finish! Their community is great and they helped alleviate so much stress by preparing documents and managing dates. We could nt have done it without them!”

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Posted 1 year ago

Thank you so much for your feedback, Lisa! We hope Lola and Louie are enjoying exploring!

Posted 1 year ago

“Team did a great job getting my dog from the US to Australia safely. He is adjusting well and it was so great to be reunited”

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Posted 1 year ago

Thank you so much for your review, Amanda! We hope Blue is settling in well! :)

Posted 1 year ago

“We had an amazing experience using Starwood to transfer our pup from Boston to London. It seems expensive but it was worth every penny knowing that Pippa was in good hands. The whole process was seamless; from initial booking to pick up of Pippa from our apartment in Boston to landing in Heathrow and being reunited again. 100% recommend.”

Starwood Pet Travel 5 star review on 12th July 2022

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Posted 1 year ago

Thank you so much for your review, Alberto! Your feedback means the world to us! Wishing you and Pippa all the best!

Posted 1 year ago

“The driver let me know when she was on her way and she also contacted me when she was 5 minutes. Was very professional.”

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(Genesis Rosado) - Posted 1 year ago

“Juliet arrived with no trauma. The young man who delivered her was very pleasant.”

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(Joel Quezada) - Posted 1 year ago

“We were very pleased to have timely updates and perfect delivery of our puppy by Tim.”

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(Tim Hohm) - Posted 1 year ago

“Very happy to receive Liberty. She seemed well cared for.”

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(Mike Pettengill) - Posted 1 year ago

“The driver was so friendly and helpful. She let us know when she would be arriving with our new puppy. Wonderful experience! I would recommend your service highly.”

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(Janet Sharp) - Posted 1 year ago

“Fantastic communication and my dog arrived safely, right on time. Traci took such wonderful care of our dog and we are so happy with the experience. Thank you!”

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(Traci Brearley) - Posted 1 year ago

“Traci was very nice, she clearly cares about the dogs in her charge. She was informative and helpful! She called to let me know her time frame for showing up and was there within said frame.”

Starwood Pet Travel 5 star review on 1st July 2022

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(Traci Brearley) - Posted 1 year ago

“Great communication”

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(Kate Pehlivanov) - Posted 1 year ago

Starwood Pet Travel is rated 4.9 based on 3,966 reviews