Easy Florist Supplies Reviews

Name: Easy Florist Supplies
Address: Rowena Park, Loughborough Road, Leicester, Leicestershire
Rating: 4.64

4.6 Rating 909 Reviews

90 %

of reviewers recommend Easy Florist Supplies

4.6

Based on 909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Easy Florist Supplies 5 star review on 18th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't comment of the quality of the product, as it arrived far too late, so I had to reject the delivery. Absolutely no communication from the company regarding the delay, and impossible to speak to anyone about it. Will not use again.”

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Posted 1 year ago

“Order still has not arrived 12 days later, no tracking available and no-one has answered my query. Very poor indeed”

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Posted 1 year ago

“Item has never been received and email I sent not replied to.”

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Posted 1 year ago

“I haven’t received my order yet, I don’t know where it is. I’ve raised an enquiry but not heard back.”

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Posted 1 year ago

“Waiting a week after ordering, still not received item but being asked for a review of the product!? Not good.”

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Posted 1 year ago

“I have not received the hamper boxes yet despite being promised that as they were busy and had not been able to despatch my order as originally promised they would put it on a Saturday Delivery order and that has also not materialised. These hamper boxes are for my daughters wedding, so have been totally let down by this company. The questions below suggest I have the delivery. I DO NOT”

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Posted 1 year ago

“tracking for delivery doesn't work. I ordered it over a week ago, still can't track it so gave no idea if it's been delivered or when it will be. Will not use them again!”

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Posted 1 year ago

“Too many flaws in the glass fish bowl. The returns process is painful too. Waiting for an email with instructions!”

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Posted 1 year ago

“I’m still waiting for deliver”

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Posted 1 year ago

Hi Kirsteen, Thank you for your review. The estimated time of arrival (ETA) for your delivery is today. Please note that your order is being delivered by our pallet company. They tried to contact you on September 25, 2023; however, they did not receive a response. To ensure a smooth delivery, we will now reach out to you with the necessary details regarding your shipment. We appreciate your review, and please rest assured that we are here to assist you to the best of our abilities. If you have any further questions or require any assistance, please feel free to let us know.

Posted 1 year ago

“I bought the brocante filigree metallic flower bowl - the description said “reuse this bowl again and again for future events with artificial or fresh flowers inside” When I put water in it it leaked. I looked at the label which said it came with a plastic liner. I contacted customer service, sent them a video and asked for a plastic liner. They replied that they do not supply the plastic liner and that it did not state that the bowl was watertight on the website and because I had used it they would not allow a return or refund me. Their next email said “ When it comes to using fresh flowers, it's essential to utilise oasis foam to secure the flowers in place and maintain their hydration. Unfortunately, we don't recommend submerging fresh flowers directly in water on our website, as this deviates from the methods used by florists”. !! I have contacted my credit card provider who agree that the item does not match the intended purpose and will endeavour to get a refund for me. Absolutely appalling customer service, completely obstructive and clearly with very little actual knowledge of floristry!”

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Posted 1 year ago

“Order took 6 days to be despatched. Delivery tracking by Amazon v poor. Arrived too late for event”

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Posted 1 year ago

“Vases were nice, but I was not impressed paying an extra import fee which cost more than the vases and delivery fees combined, therefore I would be slow in buying again”

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Posted 1 year ago

“Haven't received my order yet!”

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Posted 1 year ago

Hi Christine, We are terribly sorry to hear that you have not yet received your order. We can see that your order was despatched from our warehouse the following day. Therefore, we will look into this with the courier and contact you in the meantime to see how you wish to proceed. Thank you for your valued feedback.

Posted 1 year ago

“Two out of three items missing from the order which were reported in good time. An automatic acknowledgment email came but still no resolution to the dreadful service.”

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Posted 1 year ago

“Only received 2 out of 20 bags, I had to ring them up to find out where the remaining missing bags was turns out it was the packers fault not good!”

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Posted 1 year ago

“Colour blind. 53cm Limestone Sahara Planter are nothing like the colour shown on the web. Sent in pictures showing they are not a limestone/buff , but are the grey colour of the bin I keep under my sink. Bec tried to help, but the Head of Marketing over-ruled, and said the colour was the same. Should have gone to Specsavers!!! DO NOT BUY unless you want bin grey pots. Really disappointed with the way Easy Florist handled the whole thing. Be warned.”

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Posted 1 year ago

“Ordered an item, was looking forward to receiving, turned out item wasn’t on their website to order, ordered on their sister company & wasn’t available on their website to order either. Would never use either companies again & wouldn’t recommend.”

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Posted 1 year ago

“Poor service placed order over a week ago and still not delivered”

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Posted 1 year ago

Hi Neil, We are terribly sorry that you did not receive your order in time. Unfortunatley your order was lost in transit so we therefore sent a replacement on Express delivery. Your order has now been delivered an we hope you are very happy with the items purchased and the service you have received in resolving this. Thank you for your feedback.

Posted 1 year ago

“do not recommend buying any vessels from here as they are not watertight despite being a supply shop for florists.”

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Posted 1 year ago

Hi there, Thank you for your feedback. We can confirm that not all our products are watertight. For those that are not, there is a recommendation on the product. In this case the recommendation is as follows- We recommend using a liner if you are using water with the product. We hope that this helps confirm the reason behind this.

Posted 1 year ago

“Still have not received parcel”

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Posted 2 years ago

Hi Danielle, We are terribly sorry to hear that you did not received your order within the time specifies. Unfortunatley we had no knowledge of your order not being delivered in time until now. The tracking details do not show any issues which is very unusual if there is a late delivery. Due to the inconvenience caused, we will refund your delivery charge for you. We sincerely apologise for any inconvenience caused.

Posted 1 year ago

Easy Florist Supplies is rated 4.6 based on 909 reviews