Hubzu Reviews

Name: Hubzu
Rating: 4.12

4.1 Rating 612 Reviews

79 %

of reviewers recommend Hubzu

Company Reviews

Questions

Metrics

4.1

Based on 612 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

(855) 882-1314

Email:

customercare@hubzu.com

Write Your review

Tell us how Hubzu made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hubzu is the easiest way to place a bid and get all information about the property you are interested. It is a very organized system providing important information for the buyer to make a decision on placing a bid.”

Helpful Report

Posted 6 years ago

Thank you for submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 6 years ago

“I strongly do not recommend using Hubzu. I participated in only one auction, and after that Hubzu repeatedly attempted to place a $1,000 deposit hold on my card. This happened about four times, roughly once a week. Each time the transaction stayed pending for almost the entire week before being reversed. Luckily, I was using an Apple Card, where I could change the virtual card number in real time. Otherwise, I would have had to keep dealing with these repeated pending authorizations. I contacted Hubzu several times by email, but they did not respond even after 10 days. I also left voicemail messages. When I finally reached them by phone, they told me they could not find my account by my name or even by the credit card information. The customer support experience was terrible. Based on my experience, I would not recommend doing business with this company unless you want to risk repeated unauthorized card authorizations and no meaningful support.”

Helpful Report

Posted 1 month ago

“Can't register on site, after following their own guidelines.”

Helpful Report

Posted 3 months ago

“Be careful about putting your credit card up for the $2500 deposit to bid! As soon as I did that, I had six fraudulent charges over the next seven days. Ironically, it was stores like Neiman Marcus, Saks Fifth Ave and Amazon. My credit card company says it started with the HUBZU hold on 2500. Aside from this new issue, Hubzu is best used by the very experience Investor. Ironically, experienced investors don’t need to use Hubzu! Don’t mess with it if you’re doing financing, a first time homebuyer or a first time, investor. The fees are steep, they bid against you but mostly, the price is rarely low enough to make it worthwhile!”

Helpful Report

Posted 5 months ago

“Went to view Hubzu property prior to making my bid. When I got to property the gate was locked with a pad lock and it looked like the combination lock was off and locked to the chwith out seeing interior ain link fence. I didn't want to submit a bid with seeing interior. I called Hubzu customer support and they really didn't care to help. There was only 1 bid on property so they weren't looking out for seller trying to get more bids.”

Helpful Report

Posted 11 months ago

“Losing my savings so quickly was heartbreaking. I was completely shut out of my account, unsure where to turn. A friend recommended Fred Mercy, and that changed everything. He took my case seriously and helped recover every cent. It was one of the hardest experiences of my life, but I'm grateful for the outcome.”

Helpful Report

Posted 11 months ago

Helpful Report

Posted 11 months ago

“Not worth working with. The auctions don't mean anything. They continue to take bids after the auction is over so whether you win or not, it doesn't matter. People just wait to see what the auction goes for then submit a higher backup offer. Whether you win or not does not matter. Worst auction system I've ever dealt with.”

Helpful Report

Posted 1 year ago

“They charge you to bid on a property with no mention of a reserve and then tell you the seller doesn't accept your bid. They then tell you that you can submit a final and best offer on the property. What was the point of bidding? Its a total scam”

Helpful Report

Posted 2 years ago

“Was high bidder 5+ times, come to find out that every listing has a reserve of the acrive MLS price, so they base that off of market value for a foreclosure with zero inspections, so current tenant is the owner and thrashed the place yet hubzu, owned by altisourse who hires the agents that have the property listed don’t care if it ever sells, this property has been at auction for over 3 years, foreclosed for 5 plus years and they still want market when the place is thrashed.”

Helpful Report

Posted 3 years ago

“My experience at this point has been very good. I have used Hubzu previously but it has been several years. I remember the time frames on securing signatures on the documents caused me anxiety because I deal with a lot of investors and some times it is difficult to reach them.”

Helpful Report

Posted 3 years ago

“I have been the high bidder for 7+ auctions, they have dropped the price $500,000 over the listing so far, pictures are not of the property, they are of a lot miles away. The home is not permitted and 1/2 the property has an easement with the neighbors septic. No wells, no septic for the home listed, 9688 Barnett Valley Road, 95472 I have called hubzu, the listed broker, the bank who owns the property and withen 200 miles of this property this Nevin agent does the same scam on all his listing.”

Helpful Report

Posted 3 years ago

“fast response, backup offer practice, by far the best auction site.”

Helpful Report

Posted 3 years ago

“Best online auction website. Love their backup offer system that allows quick move to the next qualified offer instead of relisting that wastes sellers time. I’d recommend use hubzu list your property. It beats auction.com and the like by miles.”

Helpful Report

Posted 3 years ago

“Bidding platform OK - only choice when property is auctioned. Sellers should have to provide more details when removing or relisting properties.”

Helpful Report

Posted 3 years ago

“I like the idea of backup offers that saves time for the seller and potential able buyers should the original winning bid falls through.”

Helpful Report

Posted 3 years ago

“Better than I expected.”

Helpful Report

Posted 3 years ago

Thank you so much for the 4-star review. We really appreciate you taking the time to share your positive experience with us!

Posted 3 years ago

“Hubzu makes the bidding process very easy!”

Helpful Report

Posted 3 years ago

Thank you so much for the 5-star review. We really appreciate you taking the time to share your positive experience with us!

Posted 3 years ago

“As an agent, I have closed several deals with HUBZU, I love the process all the way to closing, smooth transactions every time!”

Helpful Report

Posted 3 years ago

Thank you so much for the 5-star review, Rebecca. We really appreciate you taking the time to share your positive experience with us!

Posted 3 years ago

“good auction site”

Helpful Report

Posted 3 years ago

Thank you so much for the 5-star review, Dave. We really appreciate you taking the time to share your positive experience with us!

Posted 3 years ago

“Hubzu is a waste of time. First and foremost, bidding means absolutely nothing. Even if you are the highest bidder, they can pick someone else so don't keep bidding on a house. Also, hubzu will bjd against you just to raise the bid. It also takes forever to get any reply. Try to call Hubzu and see how much information you get. We were the highest bidder. We got a call after 3 weeks saying they had a lower all cash offer. They asked if we wanted a "back up offer" which we declined. Literally in less then 48 hours, the house went back up for auction. Hubzu also has outrageous "fees". Save yourself a headache and bypass anything that uses Hubzu.”

Helpful Report

Posted 4 years ago

Hello Michael, We take our customers’ feedback very seriously and Hubzu is committed to providing a fair and transparent experience. While searching for properties online or bidding on our platform, you may see a property marketed for auction multiple times. Hubzu is a marketing platform that assists mortgage servicers, financial institutions and other sellers in liquidating their properties. If an auction ends and there are no bids or if bids have not met the reserve (the minimum the seller is likely willing to accept for the property), the seller has the option to re-market the property in another auction marketing cycle. Please note that it’s up to the seller whether they proceed with a bidder or re-market the property, regardless of whether or not the reserve price is met. If they elect to re-market the property, you may see the property on Hubzu again. Where possible, properties are also marketed in the local MLS and are syndicated to sites such as Zillow, Trulia and Realtor.com. If the seller decides to re-market the property in another auction, you may see the property on these syndication sites again. We apologize for any inconvenience this may have caused you. If you would like to share additional feedback, or need further assistance in this matter, please contact us at customercare@hubzu.com

Posted 4 years ago

Hubzu is rated 4.1 based on 612 reviews