Hubzu Reviews

Name: Hubzu
Rating: 4.14

4.1 Rating 609 Reviews

79 %

of reviewers recommend Hubzu

Company Reviews

Questions

Metrics

4.1

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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Phone:

(855) 882-1314

Email:

customercare@hubzu.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hubzu is the easiest way to place a bid and get all information about the property you are interested. It is a very organized system providing important information for the buyer to make a decision on placing a bid.”

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Posted 5 years ago

Thank you for submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 5 years ago

“Went to view Hubzu property prior to making my bid. When I got to property the gate was locked with a pad lock and it looked like the combination lock was off and locked to the chwith out seeing interior ain link fence. I didn't want to submit a bid with seeing interior. I called Hubzu customer support and they really didn't care to help. There was only 1 bid on property so they weren't looking out for seller trying to get more bids.”

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Posted 2 days ago

“Losing my savings so quickly was heartbreaking. I was completely shut out of my account, unsure where to turn. A friend recommended Fred Mercy, and that changed everything. He took my case seriously and helped recover every cent. It was one of the hardest experiences of my life, but I'm grateful for the outcome.”

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Posted 1 week ago

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Posted 1 week ago

“Not worth working with. The auctions don't mean anything. They continue to take bids after the auction is over so whether you win or not, it doesn't matter. People just wait to see what the auction goes for then submit a higher backup offer. Whether you win or not does not matter. Worst auction system I've ever dealt with.”

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Posted 11 months ago

“They charge you to bid on a property with no mention of a reserve and then tell you the seller doesn't accept your bid. They then tell you that you can submit a final and best offer on the property. What was the point of bidding? Its a total scam”

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Posted 1 year ago

“Was high bidder 5+ times, come to find out that every listing has a reserve of the acrive MLS price, so they base that off of market value for a foreclosure with zero inspections, so current tenant is the owner and thrashed the place yet hubzu, owned by altisourse who hires the agents that have the property listed don’t care if it ever sells, this property has been at auction for over 3 years, foreclosed for 5 plus years and they still want market when the place is thrashed.”

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Posted 2 years ago

“My experience at this point has been very good. I have used Hubzu previously but it has been several years. I remember the time frames on securing signatures on the documents caused me anxiety because I deal with a lot of investors and some times it is difficult to reach them.”

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Posted 2 years ago

“I have been the high bidder for 7+ auctions, they have dropped the price $500,000 over the listing so far, pictures are not of the property, they are of a lot miles away. The home is not permitted and 1/2 the property has an easement with the neighbors septic. No wells, no septic for the home listed, 9688 Barnett Valley Road, 95472 I have called hubzu, the listed broker, the bank who owns the property and withen 200 miles of this property this Nevin agent does the same scam on all his listing.”

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Posted 2 years ago

“fast response, backup offer practice, by far the best auction site.”

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Posted 2 years ago

“Best online auction website. Love their backup offer system that allows quick move to the next qualified offer instead of relisting that wastes sellers time. I’d recommend use hubzu list your property. It beats auction.com and the like by miles.”

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Posted 2 years ago

“Bidding platform OK - only choice when property is auctioned. Sellers should have to provide more details when removing or relisting properties.”

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Posted 2 years ago

“I like the idea of backup offers that saves time for the seller and potential able buyers should the original winning bid falls through.”

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Posted 2 years ago

“Better than I expected.”

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Posted 2 years ago

Thank you so much for the 4-star review. We really appreciate you taking the time to share your positive experience with us!

Posted 2 years ago

“Hubzu makes the bidding process very easy!”

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Posted 2 years ago

Thank you so much for the 5-star review. We really appreciate you taking the time to share your positive experience with us!

Posted 2 years ago

“As an agent, I have closed several deals with HUBZU, I love the process all the way to closing, smooth transactions every time!”

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Posted 3 years ago

Thank you so much for the 5-star review, Rebecca. We really appreciate you taking the time to share your positive experience with us!

Posted 3 years ago

“good auction site”

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Posted 3 years ago

Thank you so much for the 5-star review, Dave. We really appreciate you taking the time to share your positive experience with us!

Posted 3 years ago

“Hubzu is a waste of time. First and foremost, bidding means absolutely nothing. Even if you are the highest bidder, they can pick someone else so don't keep bidding on a house. Also, hubzu will bjd against you just to raise the bid. It also takes forever to get any reply. Try to call Hubzu and see how much information you get. We were the highest bidder. We got a call after 3 weeks saying they had a lower all cash offer. They asked if we wanted a "back up offer" which we declined. Literally in less then 48 hours, the house went back up for auction. Hubzu also has outrageous "fees". Save yourself a headache and bypass anything that uses Hubzu.”

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Posted 3 years ago

Hello Michael, We take our customers’ feedback very seriously and Hubzu is committed to providing a fair and transparent experience. While searching for properties online or bidding on our platform, you may see a property marketed for auction multiple times. Hubzu is a marketing platform that assists mortgage servicers, financial institutions and other sellers in liquidating their properties. If an auction ends and there are no bids or if bids have not met the reserve (the minimum the seller is likely willing to accept for the property), the seller has the option to re-market the property in another auction marketing cycle. Please note that it’s up to the seller whether they proceed with a bidder or re-market the property, regardless of whether or not the reserve price is met. If they elect to re-market the property, you may see the property on Hubzu again. Where possible, properties are also marketed in the local MLS and are syndicated to sites such as Zillow, Trulia and Realtor.com. If the seller decides to re-market the property in another auction, you may see the property on these syndication sites again. We apologize for any inconvenience this may have caused you. If you would like to share additional feedback, or need further assistance in this matter, please contact us at customercare@hubzu.com

Posted 3 years ago

“This company is not a acution so don’t believe you won anything. They don’t tell the sell the final bid. I have emails stating all of this. They will send you a offer to raise your bid by 20-100k or property will be listed again. The brokers know exactly what they are doing will drop all the documents tons of emails shortly this will be exposed to it’s fullest the states need to look in to this company for fraud. This many complaints time to start a class action lawsuit”

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Posted 3 years ago

Hi Bob, We are sorry to hear that the bidding process has been frustrating for you. Sellers use Hubzu to market their properties and they determine which bid they’ll accept. When an auction ends and the reserve price (the minimum the seller is likely willing to accept for the property) has not been met, the seller has the option to accept a lower bid, negotiate with a bidder or re-market the property in another auction marketing cycle. Sellers can accept or reject any bid and have the legal right to approve or reject bids, including the highest bid based on all components such as financing type and requested closing date, etc. Please note that it’s up to the seller whether they proceed with a bidder or re-market the property, regardless of whether or not the reserve price is met. We apologize for any inconvenience this may have caused you. If you would like to share additional feedback, or need further assistance in this matter, please contact us at customercare@hubzu.com

Posted 3 years ago

“very satisfied”

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Posted 3 years ago

Thank you so much for the 5-star review, David. We really appreciate you taking the time to share your positive experience with us!

Posted 3 years ago

“So, I understand HUBZU does not have final approval of winning bids, but it needs to be more transparent about reserves and what winning bids will be accepted. I am a Real Estate agent and my client wanted a property listed on HUBZU, we went through the registration process and ended up winning the bid. This was a cash offer, so financing was not an issue. HUBZU managed to make me look bad to my client, when we went from winning bid to the seller not accepting the offer and no additional information. I will not be likely to recommend or use HUBZU and while I know it is a legitimate company, it really has the whiff of scammer associated by virtue of it not being a real auction - not binding on the seller. It pretty much seems like an illusory process. HUBZU, do a better job of explaining why an offer was not accepted and do a better job vetting sellers.”

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Posted 3 years ago

Hi Samuel. We apologize for the experience you had with Hubzu.com. We work hard to provide customers with the best possible user experience. We would like a chance to understand your specific challenges. Please send your contact information to customercare@hubzu.com and a member of our customer care team will be reaching out to speak with you about your concerns.

Posted 3 years ago

Hubzu is rated 4.1 based on 609 reviews