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Hubzu Reviews

4.2 Rating 605 Reviews

80 %

of reviewers recommend Hubzu

Company Reviews

4.2

Based on 605 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

(855) 882-1314

Email:

customercare@hubzu.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They charge you to bid on a property with no mention of a reserve and then tell you the seller doesn't accept your bid. They then tell you that you can submit a final and best offer on the property. What was the point of bidding? Its a total scam”

Posted 1 month ago

“Was high bidder 5+ times, come to find out that every listing has a reserve of the acrive MLS price, so they base that off of market value for a foreclosure with zero inspections, so current tenant is the owner and thrashed the place yet hubzu, owned by altisourse who hires the agents that have the property listed don’t care if it ever sells, this property has been at auction for over 3 years, foreclosed for 5 plus years and they still want market when the place is thrashed.”

Posted 11 months ago

“I have been the high bidder for 7+ auctions, they have dropped the price $500,000 over the listing so far, pictures are not of the property, they are of a lot miles away. The home is not permitted and 1/2 the property has an easement with the neighbors septic. No wells, no septic for the home listed, 9688 Barnett Valley Road, 95472 I have called hubzu, the listed broker, the bank who owns the property and withen 200 miles of this property this Nevin agent does the same scam on all his listing.”

Posted 1 year ago

“Hubzu is a waste of time. First and foremost, bidding means absolutely nothing. Even if you are the highest bidder, they can pick someone else so don't keep bidding on a house. Also, hubzu will bjd against you just to raise the bid. It also takes forever to get any reply. Try to call Hubzu and see how much information you get. We were the highest bidder. We got a call after 3 weeks saying they had a lower all cash offer. They asked if we wanted a "back up offer" which we declined. Literally in less then 48 hours, the house went back up for auction. Hubzu also has outrageous "fees". Save yourself a headache and bypass anything that uses Hubzu.”

Posted 1 year ago

Hello Michael, We take our customers’ feedback very seriously and Hubzu is committed to providing a fair and transparent experience. While searching for properties online or bidding on our platform, you may see a property marketed for auction multiple times. Hubzu is a marketing platform that assists mortgage servicers, financial institutions and other sellers in liquidating their properties. If an auction ends and there are no bids or if bids have not met the reserve (the minimum the seller is likely willing to accept for the property), the seller has the option to re-market the property in another auction marketing cycle. Please note that it’s up to the seller whether they proceed with a bidder or re-market the property, regardless of whether or not the reserve price is met. If they elect to re-market the property, you may see the property on Hubzu again. Where possible, properties are also marketed in the local MLS and are syndicated to sites such as Zillow, Trulia and Realtor.com. If the seller decides to re-market the property in another auction, you may see the property on these syndication sites again. We apologize for any inconvenience this may have caused you. If you would like to share additional feedback, or need further assistance in this matter, please contact us at customercare@hubzu.com

Posted 1 year ago

“This company is not a acution so don’t believe you won anything. They don’t tell the sell the final bid. I have emails stating all of this. They will send you a offer to raise your bid by 20-100k or property will be listed again. The brokers know exactly what they are doing will drop all the documents tons of emails shortly this will be exposed to it’s fullest the states need to look in to this company for fraud. This many complaints time to start a class action lawsuit”

Posted 2 years ago

Hi Bob, We are sorry to hear that the bidding process has been frustrating for you. Sellers use Hubzu to market their properties and they determine which bid they’ll accept. When an auction ends and the reserve price (the minimum the seller is likely willing to accept for the property) has not been met, the seller has the option to accept a lower bid, negotiate with a bidder or re-market the property in another auction marketing cycle. Sellers can accept or reject any bid and have the legal right to approve or reject bids, including the highest bid based on all components such as financing type and requested closing date, etc. Please note that it’s up to the seller whether they proceed with a bidder or re-market the property, regardless of whether or not the reserve price is met. We apologize for any inconvenience this may have caused you. If you would like to share additional feedback, or need further assistance in this matter, please contact us at customercare@hubzu.com

Posted 2 years ago

“So, I understand HUBZU does not have final approval of winning bids, but it needs to be more transparent about reserves and what winning bids will be accepted. I am a Real Estate agent and my client wanted a property listed on HUBZU, we went through the registration process and ended up winning the bid. This was a cash offer, so financing was not an issue. HUBZU managed to make me look bad to my client, when we went from winning bid to the seller not accepting the offer and no additional information. I will not be likely to recommend or use HUBZU and while I know it is a legitimate company, it really has the whiff of scammer associated by virtue of it not being a real auction - not binding on the seller. It pretty much seems like an illusory process. HUBZU, do a better job of explaining why an offer was not accepted and do a better job vetting sellers.”

Posted 2 years ago

Hi Samuel. We apologize for the experience you had with Hubzu.com. We work hard to provide customers with the best possible user experience. We would like a chance to understand your specific challenges. Please send your contact information to customercare@hubzu.com and a member of our customer care team will be reaching out to speak with you about your concerns.

Posted 2 years ago

“HORRIBLE EXPERIENCE - DO NOT USE!!! After extending the auction for 2 hours, I won with a cash bid $7500 over the minimum bid price only to have it rejected as my bid wasn't high enough (even though the house had sold 2 years ago for $16k less, not including the 5% buyer premium). Now it's relisted at the same minimum bid!!!! Shame on listing agent Linda Powers - Berkshire Hathaway.”

Posted 2 years ago

Hello Mr. Johnson, We take our customers’ feedback very seriously and Hubzu is committed to providing a fair and transparent experience. When an auction marketing cycle ends, the seller, and not Hubzu, determines if they wish to select a bid to proceed with. In some cases, the seller may opt to re-market the property in another auction marketing cycle if the reserve price (the minimum the seller is likely willing to accept for the property) was not met or a bid/offer did not meet the seller’s criteria. Or, the seller may accept a lower bid or negotiate with a bidder. However, please keep in mind that regardless of the bid/offer amount or whether the reserve price is met, the seller has full discretion on whether to accept any bid or offer. We apologize for any misunderstanding and we hope this information will better assist you in future bidding. If you have any additional questions feel free to contact us at customercare@hubzu.com or call us at (855) 882-1314.

Posted 2 years ago

“It’s not bad until they stop sending backup notice. Not sending such notices is a disservice to sellers because they lose potential higher bids. ’ll not list or buy properties there unless they change that.”

Posted 2 years ago

Hi Nats, Let's connect so we can gain a better understanding of your concerns. Please email us at customercare@hubzu.com or call us at (855) 882-1314. We will be happy to assist you!

Posted 2 years ago

“they are crooks!!!!”

Posted 3 years ago

Hello, We are sorry to hear that the bidding process has been frustrating for you. Sellers use Hubzu to market their properties and they determine which bid they’ll accept. When an auction ends and the reserve price (the minimum the seller is likely willing to accept for the property) has not been met, the seller has the option to accept a lower bid, negotiate with a bidder or re-market the property in another auction marketing cycle. Please note that it’s up to the seller whether they proceed with a bidder or re-market the property, regardless of whether the reserve price is met. We apologize for any inconvenience this may have caused you. If you would like to share additional feedback, or need further assistance in this matter, please contact us at customercare@hubzu.com

Posted 3 years ago

“Horrible company!!!! They gave me only 23 days to close from date of sign contract. I told them it was not a cash sale. they change the contract but kept the same closing date. everybody know it takes mortgage companies 30 to 45 days to close. I was not able to secure a mortgage and The will not refund my orginial deposit or earnest deposit of 7800.00...I do not have money to throw away like that... stay away... scam artist run this company!!!”

Posted 3 years ago

Hello, We understand your concern, and apologize for any inconvenience this may have caused you. The bid deposit is a hold placed on your credit and not an actual charge. The bid deposit hold can become a charge on your credit card if you are the selected bidder and fail to fulfill certain obligations. If you are not the selected bidder or your bid is not "under review", the hold will be removed within 4-7 business days after the auction cycle has ended. If you are the selected bidder, the bid deposit will be released once we receive your signed purchase and sale agreement (or PSA) and we receive confirmation from the third-party escrow agent that your earnest money deposit (or EMD) was received within the required time frame. Please allow 4-7 business days for the hold to be removed after both the PSA and EMD are received. If you are the selected bidder and you fail to deliver the purchase and sale agreement and the earnest money deposit within the required time frame, the hold will be converted into an actual charge on your credit card in the amount of the bid deposit hold. This information and more can be found on Hubzu.com/support in the FAQ's or if you need further assistance in this matter, please contact us at customercare@hubzu.com or call us directly at (855) 882-1314. We are happy to assist you.

Posted 3 years ago

“This organization participates in retaliatory behavior if you complain about anything or anyone and will rip the rug out from under you at the 11th hour just when you think you bought a house with nonsense and attempt to keep your deposit and blame it on you.”

Posted 3 years ago

Hello, Let's connect so we can work on a resolution. Please send us an email at customercare@hubzu.com.

Posted 3 years ago

“Stay away from this company!!! I never received my refund back!!!”

Posted 3 years ago

Hi Jorge, let’s connect so we can look into this for you. Please send us an email at customercare@hubzu.com so a member of our customer care team can assist you.

Posted 3 years ago

“Couldn't resolve simple login issues today in a timely manner. Called several times, tried chatting online, sent 3 emails with responses of we will get back to you....when time is of the essence in a professional real estate world, Hubzu falls far short. I could more easily reset my IRS login than this website's.”

Posted 3 years ago

Hi, thank you for your feedback. Please send an email to customercare@hubzu.com so we can work with our app/web team to resolve this immediately. We’re so sorry for the inconvenience.

Posted 3 years ago

“HI Everyone, I just want to give an advice in case you never dealt this this company. it is run by unethical people. I was a highest bid for a house then they did not sell it for me by the end of the bid. my agent contacted them and they stated it will be back in the market. so my agent emailed them again and again. finally the house was sold lower than my bid. I am still confused and I never figured out what happen. I ended up buying different house after I waited for 2 months. if you are investing and you are not in hurry, they might be okay. if you want to buy a house to live in, don't waste your time here. HUBZU people, PLEASE DONT send me reply saying " WE are sorry about your experience."”

Posted 3 years ago

Hi, we understand the bidding process may not be what you’re used to. Being the highest bidder doesn’t guarantee you’ve been selected to purchase a property. Sellers can accept or reject any offer — they can select the highest bid or a lower bid price with better terms. If you have questions, please send an email to customercare@hubzu.com. We’re here to help!

Posted 3 years ago

“Awful Experience trying to reach the Document Processor once I won the bid. Almost lost the house because I couldnt reach anyone on the phone or email to help me correct the Docusign contract. Once I won the bid I got an email almost immediately notifying me and then they sent the contract via docusign within 48 hours to my email. Once reviewed, I needed to make corrections to the company name LLC and add my agents information because it was not listed on the docusign agreement anywhere. I tried over 20 times to email, call, and leave voicemails to the document processor listed in the email and to the main number listed without an extension and no response. I called so many other numbers trying to reach Hubzu or anyone for that matter just trying to get someone with a voice anywhere to pick up. I don't know how they are in business. If and only if you are relentless will you be able to reach someone and with a lot of explanation and urgency you may be able to get the operator person to spend another 20 min to reach someone internally that will answer and that can actually help you.”

Posted 3 years ago

Hi, thank you for your feedback. We’re sorry your experience with Hubzu hasn’t been satisfactory. Your concerns have been escalated and we’re working on a resolution.

Posted 3 years ago

“The property was not ready on sale, website put wrong information, it wasted my time do research and found out it was wrong information!”

Posted 3 years ago

“There seems to be a BUG in the "BID WIZARD" that doesnt allow me to bid on a property. for the last month this property has been up for bid at least 3 times and under review then rejected perhaps due to 1 bidder, significantly under the last sale price. It seems to me that Deutsche Bank would wonder why only one lowball bid. I have called many times and mostly left on hold or BUSY past my availability. Two times I have reached a person, who promissed to help, but neither could clear the "Authentication failed" which is appearently due to a DATABASE problem relating to a deleted account I had earlier, which cannot be accessed. Not sure but maybe the best is to try the Deutshe Bank's telephone number.”

Posted 3 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We apologize for any experiences that did not meet your satisfaction. Someone will be contacting you to speak with you about your concerns

Posted 3 years ago

“We are very disappointed in this site and its' practices. Bidding and winning the bid is a joke. We had the highest bid, our realtor received an email stating the auction was unsuccessful but our bid was the highest one then the property put up for auction $10,00 lower than the highest bid. How can it be unsuccessful is our question. Their business practices seen shady and unethical. Why are customers not told this information upfront so that they can make good decisions. Nobody has time for this foolishness. What we don't get is why the banks use this site. We are going to go to the clerk of courts office and look at the deed, (public record) to this property and see what bank owns it. After that we are going to contact them and have a conversation concerning this company. After reading all these comments it is plan to see that the good reviews are written by Hubu. Stop it you guys are a JOKE! Buyers beware!”

Posted 3 years ago

“I won the bid and Hubzu decided to relist the property at a higher price in 30 minutes. No explanation, no contact was possible with Hubzu, just an email to my agent saying the bid was unsuccessful. There wasn't a minimum price on the listing that I bid, and still has no minimum price after Hubzu relisted at a higher price. Would you trust placing another bid? Not me.”

Posted 3 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 3 years ago

“Hubzu is owned by Altisource, trust me just stay away from this company. They will drag their feet to turn around and claim you are in breach of your contract so they can keep your earnest money. Plus they refuse to make any repairs to the homes they know will not qualify for a conventional loan. Do yourself a favor and deal with a licensed realtor and not this company.”

Posted 4 years ago

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Hubzu is rated 4.2 based on 605 reviews