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Hubzu Reviews

4.2 Rating 605 Reviews

80 %

of reviewers recommend Hubzu

Company Reviews

4.2

Based on 605 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

(855) 882-1314

Email:

customercare@hubzu.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I won't buy another unit through Hubzu unless they make some changes. I felt during the bidding process there are bidders that are there to drive the price up as they did with my bidding. Then I was charged 5% fee., and closing cost. I had to spent $15K to fix the place. Now I can't sell it even for what I have in it. The 5% should be no more than 2.5%. Hope Hubzu changes that.”

Posted 4 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your feedback with us. We welcome feedback on areas where we can improve the Hubzu platform. If you are open to speaking with us, we are very interested in discussing your experience. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Horrible experience. I'm the realtor for the buyer who lost the property because hubzu wouldn't extend the mortgage contingency and close date by two weeks. Meanwhile they said the deposit check has been sent, weeks ago, yet still hasn't been received by my client. They have not agreed to wire the over $6000, but demanded it be wired when the offer was accepted. They're unprofessional and robotic in their approach; horrible for the real estate field. Even my client's lawyer said she'll advise her clients not to use them.”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com and for our delay in responding. While we always do our best to provide an excellent customer experience at Hubzu.com, we clearly fell short of your expectations. We’d like a chance to better understand your specific challenges, so if you’re open to speaking with us we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Indian scam site. Fake listings, fake support. Will not grant access to the property. Huge red flag...based on reviews. Someone is probably living there already! Typical Indian scam artists.”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work extremely hard to provide customers the best possible user experience. We are very interested in discussing your feedback. A member from our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“You can't get anyone to call you or answer any questions. They are saying our contract needs to be signed in 2 days but they are "out of office" until Jan 6. Pretty sure it's a scam site.”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Bull site. Bid on property. The only one bidding. Then told to wait a additional 24 hours. No notification. I called only to find out the bank supposedly would not take the offer. Pass by this site. It's not worth spending your time on.”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“It’s a marketing scam....Just list the house for sale. “Taking backup offers”, “submit your highest and best’,”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Hubzu is taking back up offers on a house that the people living in say they already own. Are they auctioning a home that the new owners already occupy? (9316 Soledad Canyon Road, Santa Clarita)”

Posted 4 years ago

We would like to express our thanks and appreciation to you for the Hubzu review. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“The bidding process was easy and I am in the process of buying a property. But the customer service is horrible because I have made several calls to the real estate agents and no one calls back. I will update how the transaction turned out.”

Posted 4 years ago

We would like to express our thanks and appreciation to you for the Hubzu review. Your business is greatly appreciated. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“I have a few properties and have several years experience. Going thru Hubzu has been the worst experience ever. They are outsourced to outside countries and trying to get someone to comprehend was a nightmare. I will not recommend to any family who is trying to purchase for a primary residence that DO NOT have money to lose if anything goes wrong with your loan process. I will walk away if I find out I have to deal with this crap again.”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Bid on a property. At the end of the auction I had the winning bid. The website told me I had the winning bid. I was told to wait 24 hours for contracts. After 24 hours there were no contracts. I called and was told someone bid higher. But I had the winning bid??? Come to find out, they sold it to someone else after the auction ended for $290 more than my "winning" bid.....losers, liers, cheats”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Even one star is more .... I should give ZERO star They are playing with auction of the properties in Texas . I bought the property in person on Tuesday Sept 03 ... paid them 95K cashiers check and now they are selling it again on Hubzu on line auction It’s deceiving Plz kindly call me ASAP 9563376500 Before going to Texas State Board of realtors”

Posted 4 years ago

We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Found a property we're interested in but can't get any agent to show us the house. I've called and call, but no one is available. WHY bother advertising?”

Posted 4 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We apologize for any experiences that did not meet your satisfaction. Someone will be contacting you to speak with you about your concerns.

Posted 4 years ago

“You as an on line action should insist your sellers post their Reserve !!! In an effort to not waist the time of the buyer and their money. I was awarded the sale but was rejected by the Bank”

Posted 4 years ago

We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“We one a bid on a home and was not contacted to even negotiate the reserve bid apparently we were below the reserve so the auction started again for another 6 days!”

Posted 4 years ago

Thank you for taking the time to share your experience and providing feedback. We work extremely hard to ensure that all auctions are fair and transparent. Hubzu.com does not prevent customers from bidding on other properties while awaiting a decision on bid acceptance for another property. Regarding bid acceptance, the typical response time is within a few days. However, the average time to accept a bid or offer on some homes with Special Conditions may be longer and this depends on the Seller. We would still like to speak to you regarding this matter. Someone will be contacting you to get more details about your concerns

Posted 4 years ago

“Complete waste of time, Bid on a property just to have it discarded. I won't waste anymore time thinking this is a good site. Better off just going through a conventional realtor.im bidding properties and one day after say this house was remove from aution this is garbage”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Ive been bidding on properties with no success, even when im the highest bidder. This seems like a BS site. You bid on a property, after the auction, the property is re-listed at the highest bidders bid for another week. The bank is the only winner. They will just keep re-listing and re-listing. What a waste of time.”

Posted 4 years ago

We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“You don't have options to remove bid. I choose wrong property tried to remove bid and had to wait and not continue with process”

Posted 4 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 4 years ago

“Complete waste of time, Bid on a property just to have it discarded. I won't waste anymore time thinking this is a good site. Better off just going through a conventional realtor.”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“It’s the worst customer service ever, no emails, phone calls or texts. I won the bid and was never notified that they changed their minds. Fighting to get my deposit back.”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“I would recommend steering clear of this site. I bid on a property, had the high bid, reserve was met and received a confirmation email stating I was high bidder. Shortly after, I received another email stating the seller rejected my bid and relisted the property (at a higher opening bid amount). They even had the nerve to invite me to bid again. I also find it interesting that they can reject any bid without explanation and yet if I were to back out of an accepted bid, I'd be penalized $1,500 but they have no repercussions when they do. Not a reputable organization!”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

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Hubzu is rated 4.2 based on 605 reviews