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Hubzu Reviews

4.2 Rating 605 Reviews

80 %

of reviewers recommend Hubzu

Company Reviews

4.2

Based on 605 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

(855) 882-1314

Email:

customercare@hubzu.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am an agent and am trying to show a HUBZU property. IT is rently secured. I have tried for 2 days and spent a few hours. I drove to the property. The access code did not work. I just spent another 45 minutes and actually spoke to someone who gave me a phone number, 2 different codes to input and then told me I would have to wait at the property for an hour before the code would be active. Is this for real? Rently secured property. I have called every number. Cant get hold of the listing agent, the rental agent, the auction agent.”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“I have done auctions in the past and this is by far the worst experience. If you are the highest bidder and it does not meet the reserve, there is no contact other than an email. Agent names for contact provided by the company do not respond any way. Customer service only contacted me after being reported to the BBB. I would love to talk to someone who got a home this way.”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“terrible service I have a realtor and it still took forever to get a key and gain access also the property was supposed to be for sale only to find out it had just been put up for auction buy real Home Services Solutions who's customer service was no better”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Hubzu not serious company because I bid a lot of time and they send me information you are the winner but after 1 day they send me different email about sellers didn’t get enough money for the property and they put back on market same property It’s happened all the time.”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“don’t bid without seeing physically. The house I saw online was not in the location when went to see! Pls be careful, they told me that they will get back to me when I made a complain n now I can see that house was removed.”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Terrible no responsive site”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“It isn't just the fake bidders. Then they put the house back up for auction after someone gets the house because they have multiple liens that were never cleared up. So they can't sell the house legitimately. Never respond with what is going on even with the winning bidder. The law firms are the ones that should also get a 1 or zero review if they can't clear a lien off in 2 months.”

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Totally irresponsible! My account was locked for no reason and, when I contacted Hubzu through Chat, telephone, and e-mail, I couldn't reach anyone to fix the problem. One agent said that someone will be sending me an e-mail so I can send in a picture of my ID; but it never happened. When I called on the fourth day, I couldn't even leave a message because someone's mailbox is full.”

Posted 5 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 5 years ago

“one star is way too much. I feel that after bidding on two properties that things are strange and this company has people behind the scene working against you. The third property had NO bids at about 2 minutes before closing. I reported a major mold problem three days earlier with no response, no return call so figure they would remove property from site, work on it than return it to the market. An hour after bid closing I check to find out a question of five bids were submitted but (as the site said) you could submit a back up bid of 1.5% above initial asking price. Folks beware”

Posted 5 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 5 years ago

“Don’t trust this horrible and lying company!!! They took my $1000 out of my bank for bid than it’s been over a month they still haven’t put it back and keep saying its there 3rd party faults. They are huge lies and will steal your money!!!”

Posted 5 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 5 years ago

“This service doesn't make any sense, you quote and then after I get the 1st place I do not get any notification, and you do not receive how was the final result with the others competitors. Also I receive a charge of $1000 The next day with out any authorization. A relation is based in trust and I can trust in this company if the rules are changed constantly”

Posted 5 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to better understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 5 years ago

“This web page sucks when trying to use it on a mobile device.”

Posted 5 years ago

We apologize for the experience you had with Hubzu.com. We work extremely hard to provide customers the best possible user experience. We would like a chance to better understand your specific challenges, so if you are open to speaking with us, We are very interested in discussing your feedback. A member from our customer care team will be reaching out to speak with you about your concerns.

Posted 5 years ago

“Very sad to say that this site is unfare to buyers! My realtor was bidding for a home for me and made a bid and some how somebody else bid the same exact price as me. When it ended there was a two way tie! I was notified sorry the seller went with the other same exact bid! How is that right? You should make it fare and the two parties should be able to nagotiate a new price. I would not recommend with site to any buyers! Very unfare to buyers.”

Posted 5 years ago

We apologize for the experience you had with Hubzu.com. We work extremely hard to provide customers the best possible user experience. We’re very interested discussing your feedback, a member from our customer care team will be reaching speak with you about your concerns.

Posted 5 years ago

“I have been the highest/Winning Bid on numerous properties. Once I even was the winning bid three times yet it still went to "Best & Final" of which Hubzu requested significantly more than the winning bid. When not received, the property goes back to the auction. Among all the bidders, no one came forward to pay what Hubzu was requesting. This happens time and time again. I'm beginning to think Hubzu is a scam!”

Posted 5 years ago

We apologize for the experience you had with Hubzu.com. We work extremely hard to provide customers the best possible user experience. We would like a chance to better understand your specific challenges. A member from our customer care team will be reaching speak with you about your concerns.

Posted 5 years ago

“This is A scammers. I canceled my bid before the auction ended,but they refused to give my deposit back”

Posted 5 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We apologize for any experiences that did not meet your satisfaction. Someone will be contacting you to speak with you about your concerns.

Posted 5 years ago

“they are terribly slow I'm processing paperwork but they're quick to take your money and then cancel and back out of the contract according to them the property gets taken back by Hud which happens a lot they are quick to put deadlines on you and if you do not meet the requirements they will penalize you but if it's the other way around nothing happens.”

Posted 5 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We apologize for any experiences that did not meet your satisfaction. Someone will be contacting you to speak with you about your concerns. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 5 years ago

“The same people must be writing these positive reviews that are the fake bidders on the auctions!! A house on our street is falling into ruin - yet there have been three phony hubzu auctions that no one has won! What a waste of time!”

Posted 5 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We apologize for any experiences that did not meet your satisfaction. Someone will be contacting you to speak with you about your concerns. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 5 years ago

“Total rip off, won the Bid 4 times on the same house never was awarded the Bid. But my realtor clicked on the button for best and highest bid and it automatically up are bid to the amount they wanted for the house, So she called right away cancelled are bid was given a reference number to cancel the bid but HUBZU refuses to refund my 1000. dollars”

Posted 5 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We apologize for any experiences that did not meet your satisfaction. Someone will be contacting you to speak with you about your concerns. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 5 years ago

“Reserves are not published. Waste of time with multiple bids as the "Seller" does not end up selling and employees of "Altisource" run bids up.”

Posted 5 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We apologize for any experiences that did not meet your satisfaction. Someone will be contacting you to speak with you about your concerns. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 5 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We apologize for any experiences that did not meet your satisfaction. Someone will be contacting you to speak with you about your concerns. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 5 years ago

“It's been more than 10 days and they still do not make my refund ...”

Posted 5 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We apologize for any experiences that did not meet your satisfaction. Someone will be contacting you to speak with you about your concerns. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 5 years ago

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Hubzu is rated 4.2 based on 605 reviews