Hubzu Reviews

Name: Hubzu
Rating: 4.16

4.2 Rating 605 Reviews

80 %

of reviewers recommend Hubzu

Company Reviews

Questions

Metrics

4.2

Based on 605 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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Phone:

(855) 882-1314

Email:

customercare@hubzu.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won auction on January 10th. Entered escrow and was to close January 30th. Closing is still being pushed back. We are now looking at May 29th but they are still fumbling paperwork. How long should this take?”

Helpful Report

Posted 3 years ago

“I had placed a bid, time got added. I then got out bid. And I was gonna place a bid with 8 minutes left. I clicked on another of your properties and after a few seconds came back to the page my auction was on and it said auction ended. I could of lost track of the time but am almost positive I had 6 to 7 minutes left to bid.”

Helpful Report

Posted 3 years ago

Hi Michael, We’re sorry to hear you didn’t enjoy your experience with Hubzu. Is there anything we can do to help? Let us know at customercare@hubzu.com.

Posted 3 years ago

“I successfully purchased one auction house on Hubzu, a few years ago. While the investment turned out well, the company representatives only seemed to return my realtor's call when they wanted something. Doing business with them was very one sided, in that they really weren't interested in customer service. I have purchased and own multiple properties, as an investor, so I am not new to auctions. On the c ontrary, I've bought several properties off of county sites through Realforeclosure and found that to be a legitimately handled real estate auction where if you win, you actually get to purchase the property for your winning bid. On the other hand, the Hubzu auction is only a marketing site, on which you can win, but have no idea whether or not you will actually be buying the property. Yet, their is a buyers premium typically listed and no reserve is shown. Even after I won the auction, there was no indication of whether or not by winning bid would be accepted. What kind of auction is that? In the least, its very unprofessional and unethical. At most, it could be a violation of fair trade policies. Perhaps there is enough fine print that Hubzu doesn't have to behave in any fashion. Hubzu states that their online auction process is "transparent". That is definitely not the case. Can a bidder get a good outcome? Yes, it can happen, but you would be better bypassing Hubzu altogether as their auction site does not follow the rules of any auction you've ever seen. Often times properties on Hubzu are marketed through other means, such as the county sites. So, whats the beef? I "won an auction" and after a couple of days, only my realtor who I listed in my online profile, received a notification pertaining to the auction close. The message she received indicated that bidding parties were being invited to raise their bids. It didn't say the reserve wasn't met. That is no different than biggest and best offer, then is it? That's not an auction where I show you my hand, but you don't even tell me if you're in the game or not. In my opinion, Hubzu is a scham.”

Helpful Report

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“No communication.I have been dealing with. Hubzu for years. I have missed several houses because of hubzu. Not notifying me of something required or a change. Example 2820 East 24th St. Granite Il. I had back up bid in on this house. Haven't heard anything.. now the house isn't even on the site... That's a real problem. Another time I had won a bid did the paperwork put the required money down. Which was Not returned. Then all communication stopped... actually I should have sued you over that. But I figured you would eventually return my money.. HUBZU almost seems like it's government run.. well at least in it's efficiency;..I used to tell friends about Hubzu now I tell them to avoid Hubzu”

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Posted 4 years ago

“The starting bid continues to drop week after week. I’ve been the winning bidder twice. Waste of time and energy having the starting bid so far off of the reserve. The banks that own these foreclosures don’t know what they are worth here on Maui. Hubby has been listing this same house 911 Olioli street in Makawao Maui for almost a year.”

Helpful Report

Posted 5 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We apologize for any experiences that did not meet your satisfaction. Someone will be contacting you to speak with you about your concerns. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 5 years ago

“It doesnt give you info in the areas nor the type of homes you choose but, rather what they feel are in your price range even if its 10 hours or further away from the state you pick. It's annoying to get an email saying er found houses for you when your looking for a home and when you open the email...its showing you houses in states you would never think about living in. It would have been very helpful and a good site if you guys focused on what the customer request rather than just sending everything you want via email. Smh! Bad marketing. Respectfully Submitted by, An unsatisfied potential home owner.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to share your experience via the online review. We work hard to provide the best customer experience to Hubzu.com users and regret that you didn’t have a positive experience. I’m sorry we weren’t able to reach you after making a few attempts last week to gather additional insights related to your feedback. We’re very interested discussing your feedback, so If you would like to speak with someone directly, please contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 5 years ago

Hubzu is rated 4.2 based on 605 reviews