Name: Hubzu
Rating: 4.16

“You really don't win bids here. A home's starting bid is 115000, their reserve is 155000. Really what's the point of an auction. Highest bidder wins right? This isn't Ebay, or is it? The high reviews are from agents not buyers.”

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Posted 4 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We apologize for any experiences that did not meet your satisfaction. Someone will be contacting you to speak with you about your concerns.

Posted 4 years ago

“Hubzu is a joke, should be eliminated.”

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Posted 4 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We apologize for any experiences that did not meet your satisfaction. Someone will be contacting you to speak with you about your concerns.

Posted 4 years ago

“2 Words to describe this company would be, "Flaky" & "Shady". Should not be trusted. Find somewhere else to purchase from, that's my best recommendation.”

Helpful Report

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Forcing buyers to pay seller cost is should be illegal in most states! Bad sales practices, all a scam to fish for buyers.”

Helpful Report

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“HUBZU BIG SCAMMERS. I bid on a house 5 times and I was the highest bidder each time and after each when the action was over few days later again they start the action against with about $100.000 lower then my bid and same again and again after 5th time I'm still the highest bidder and to get a email saying someone else got the house and to find out they are about $40.000 lower then my bid . HOW COME IS THIS POSSIBLE HUBZU????? FOR MANY MANY TIMES MY AGENT OR MY SELF TRY TO CALL THEM THEY WILL NEVER PICK UP OR ANSWER TO YOUR VOICE MAIL ITS CRAZY AND O DON'T UNDERSTAND HOW THE BANKS ARE WORKING WITH THIS SCAMMERS”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience and providing feedback. We at Hubzu.com regret that you did not have a positive experience while using our site. We work extremely hard to ensure that all auctions are fair and transparent. There are occasions when the auction ends without a bidder reaching the Seller’s reserve/ list price. At that time, it is up to the seller to propose a counter offer or relist the property for another auction cycle for the reserve/ list price to be satisfied. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“I have had the pleasure of dealing with a lot of people from hubzu, most of them nice, others no so much but still professional, but their customer care is something else, specially Katharine M Carter, what a repulsive woman, extremely rude, thinks she owns the company, it’s that type of person that believes has all the power and can rule the world, a 0 star review should be an option”

Helpful Report

Posted 4 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We always recognize areas where we can improve customer communication. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Hubzu was notified in Nov. 2019 of squatters in a home that is under their responsibility to keep locked up. The home foreclosed and people ended up moving in. The multiple people coming and going have been stealing from the neighborhood and have displayed obvious signs of drug activity during all hours of the night. This has continued. One individual that was caught was arrested. We have had cars towed due to blocking mailboxes and not being registered. I have been in contact multiple times. In early Jan. 2020, I had the case escalated to the eviction team. So I was told. It is now Feb. 7th, 2020 and again no answer or call back from the lady in charge. No one can give me a supervisor. The company will not provide the bank that owns the property. This keeps them from letting the bank know they are not doing their job. Today, another group is moving in. This is getting out of hand. Hubzu has done nothing and could care less. This company and its employees is a joke. No respect or integrity.”

Helpful Report

Posted 4 years ago

Thank you so much for providing your feedback! We work hard to provide the best customer experience to Hubzu.com users and regret that you didn’t have a positive experience. We are currently investigating to see what transpired. While we do understand the process you experienced, a memeber of our customer care team will be reaching out to you.

Posted 4 years ago

“This is my update o.n a house that I have contract on and it should have closed on November 22 2019. Here we are January 272020 and still no closing. I hired an attorney yet there had been very little communication from Hubzu with him. He requested sellers attorney info to receive the details why this deal is not closing but never received any. Listing agent still acts like she didn't know who I am and who my attorney is but we comunicated last week. Seems that everyone there has a very short memory and have absolutley no idea what they are doing and what's going on. It's always the sa.e lies. So I am still waiting. I will update as things will go.”

Helpful Report

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work extremely hard to provide customers the best possible user experience. We are very interested in discussing your feedback. A member from our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Hubzu Letter IF YOU HAVE BEEN A VICTIM OF MISBEHAVIOR FROM HUBZU, READ BELOW AND CONTACT ME: I am concerned that the Hubzu company has something against members of the US military. Allow me to explain. I am a member of the US military. For three months, I have been trying to participate in an auction hosted by Hubzu for a residential property. During this time period, I won the auction six or seven times, in which I was the highest bidder. The majority of times, I placed a final offer higher than the asking price of the company. In all instances, I never received the property. Each time, the house was awarded to a bidder lower than I. Considering that I won the auction six or seven times, one can deduct that the property was eventually relisted. A couple days ago, by chance, I met another member of the US military, an individual serving in the Navy, who experienced the same circumstances on the very same property. Whenever our real estate agents tried contacting Hubzu, there would never be a proper response. There was never a note that this property was listed as a cash offer only, nor that a preapproval from a bank was necessary. And in every instance that I won the auction, I was never given a courtesy from Hubzu on next action steps to finalize the auction process. I am concerned that this is a scam, and Chase Bank and US Bank are in cooperation with an organization that scams individuals, maybe even members of the military. If you have experienced anything similar to this, or have felt victimized by unfair auction practice through Hubzu, please contact me so we can work together to consider legal action that investigates the practices of this company.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience and providing feedback. We at Hubzu.com regret that you did not have a positive experience while using our site. We work extremely hard to ensure that all auctions are fair and transparent. We have a process that allows us to address bidders who engage in improper behavior during the auctions. If you win a bid and you do not move forward to purchase the property, at that time, the seller will review your total bid history and make a decision to move forward with you or not. . It is our goal to ensure that our customers, both buyers and sellers, have a marketplace which is free of activity that may negatively impact the auction. We work extremely hard to provide customers the best possible user experience. We’re very interested discussing your feedback, a member from our customer care team will be reaching speak with you about your concerns.

Posted 4 years ago

“Hubzu Letter IF YOU HAVE BEEN A VICTIM OF MISBEHAVIOR FROM HUBZU, READ BELOW AND CONTACT ME: I am concerned that the Hubzu company has something against members of the US military. Allow me to explain. I am a member of the US military. For three months, I have been trying to participate in an auction hosted by Hubzu for a residential property. During this time period, I won the auction six or seven times, in which I was the highest bidder. The majority of times, I placed a final offer higher than the asking price of the company. In all instances, I never received the property. Each time, the house was awarded to a bidder lower than I. Considering that I won the auction six or seven times, one can deduct that the property was eventually relisted. A couple days ago, by chance, I met another member of the US military, an individual serving in the Navy, who experienced the same circumstances on the very same property. Whenever our real estate agents tried contacting Hubzu, there would never be a proper response. There was never a note that this property was listed as a cash offer only, nor that a preapproval from a bank was necessary. And in every instance that I won the auction, I was never given a courtesy from Hubzu on next action steps to finalize the auction process. I am concerned that this is a scam, and Chase Bank and US Bank are in cooperation with an organization that scams individuals, maybe even members of the military. If you have experienced anything similar to this, or have felt victimized by unfair auction practice through Hubzu, please contact me so we can work together to consider legal action that investigates the practices of this company.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience and providing feedback. We at Hubzu.com regret that you did not have a positive experience while using our site. We work extremely hard to ensure that all auctions are fair and transparent. We have a process that allows us to address bidders who engage in improper behavior during the auctions. If you win a bid and you do not move forward to purchase the property, at that time, the seller will review your total bid history and make a decision to move forward with you or not. . It is our goal to ensure that our customers, both buyers and sellers, have a marketplace which is free of activity that may negatively impact the auction. We work extremely hard to provide customers the best possible user experience. We’re very interested discussing your feedback, a member from our customer care team will be reaching speak with you about your concerns.

Posted 4 years ago

“What a waste time. I was bidding on my neighbors house, and it was shown by real estate agents parallel to the auctions. HUBZU don't even follow their own rules. They state "due diligence before bidding", which is normal on any auction. Guess what, a non-winning bidder did a home inspection AFTER the auction ended, and made a higher offer than the winning bid AFTER the auction was over. HUZBU decided to take that offer in lieu of the highest bidder. The auction rules state the winning bidder needs to close within 30 days. To make things worse, it has been 3 months now, since that guy signed a contract, apparently he is lacking the money to close the deal. So here comes this dumb ass buyer, with no money and no experience, promising to pay $100.000 more than the house is worth AFTER THE AUCTION ENDS, and the auctioneer pushes out every serious cash buyer. What a waste of my time! I know for sure the house will eventually go back to the auction, because the bank will never finance 110% of the value. I cancelled my account. I won't be wasting my time again. I am sure others might, until they find out how HUZBU operates.”

Helpful Report

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work extremely hard to provide customers the best possible user experience. We would like a chance to better understand your specific challenges, so if you are open to speaking with us, and a member of our Care Team will contact you today.

Posted 4 years ago

“Worst company ever...worst website ever...worst support ever. How can people even exist doing bad things like this???? This is a scam and I am embarrassed that I gave them any of my time. Moth#$%&^#@rs!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience and providing feedback. We at Hubzu.com regret that you did not have a positive experience while using our site. We work extremely hard to ensure that all auctions are fair and transparent. We are very interested in discussing your feedback. A member from our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“This company could not suck anymore. Not only two weeks in a row have they screwed me out of a property let me tell you what happened tonight. 40 minutes before submitting an offer my password would not work... Funny because it's the same computer that I've used to be on this site before and that never has a problem. Hit forgot password. Don't get anything from them to reset my password. Run to my office where I also use a desktop computer, won't accept my password. Call customer service which I did last week and you're on hold for 25 minutes and then it goes to a long extension number that says it's full and cannot accept any more calls. So I go on chat live chat. No response from anybody. So I go on my phone and I hit bid which is a way that you can do it to increase your bid and it says auction has ended, which I know it hasn't. I could not imagine how much this company sucks and I think it's being run out of a basement in some third-world country oh, oh that's right they don't have basements. I emailed them last week expressing my concerns do you think I heard from anybody no not at all. I don't mind Online Auctions but holy crap this is got to be the worst customer service I have ever seen why any bank would take their properties to them I have no idea. Good luck with your bidding hope you have better service.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience and providing feedback. We at Hubzu.com regret that you did not have a positive experience while using our site. We work extremely hard to ensure that all auctions are fair and transparent. We are very interested in discussing your feedback. A member from our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“I have been trying to contact them for 3 weeks. they finally called back after the first week and said that wasn't there department somebody else would be calling. Never did never could get them to answer their phones again. Waste of time”

Helpful Report

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns

Posted 4 years ago

“The amount of hidden fees are huge.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience and providing feedback. We’d like to discuss your specific concerns directly and a member of our Care Team will contact you today.

Posted 4 years ago

“Habzu is a sham. Don’t waste your time. I was the winning bid twice and both times met the reserve. I was denied for no reason both times. I contacted Hazbu as well as listing agents and never received any real answer. Not sure this is even legal.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience and providing feedback. We at Hubzu.com regret that you did not have a positive experience while using our site. We work extremely hard to provide customers the best possible user experience. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“I bid for a house first time highest bid and over the Bank sales request and nothing and start over again for 5 times same game and they take each time $2500 and wait few weeks to get your money back and the last action number 5 for the same property I'm still the highest bidder and I got a email the house is under contract with another buyer and I ask how come if for the last 5 action I am the highest bidder and never respond to my email. Scammers big time and the banks working with them together SAME”

Helpful Report

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“I was the winning bidder on hubzu and we signed a contract . I followed the rules and send the deposit within the proper time limit and closing had been set for November 22. Yet even it is a simple cash transaction the deal didn't close and seller asked for extension till December 20. Deal again didn't close and now I was told that the title company is still waiting for a power of attorney to issue a clear title. It supposed to come from a investor. I asked for some time line and was told that they don't know so if I don't want to wait we can cancel the contract. I don't want to cancel the contract since I already put so much time in it but I don't think that this type of sale is legal. Anyone has any ideas how to get this closed.?”

Helpful Report

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work extremely hard to provide customers the best possible user experience. We’re very interested discussing your feedback, a member from our customer care team will be reaching speak with you about your concerns.

Posted 4 years ago

“Hubzu is a scam they are trying to auction off my home that I'm living in rite now that is not forclosed and not owned by bank anymore like it says they suck”

Helpful Report

Posted 4 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We apologize for any experiences that did not meet your satisfaction. Someone will be contacting you to speak with you about your concerns.

Posted 4 years ago

“How did the sell take serious, when the price you bid meet the reserve. But the seller still have the right to say NO.”

Helpful Report

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work extremely hard to provide customers the best possible user experience. We would like a chance to better understand your specific challenges, so if you are open to speaking with us, please contact our Customer Care team at (855) 882-1314 or send an email to customercare@hubzu.com. We hope that you accept our apology and give us another chance to earn your business in the future.

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Hubzu Reviews