Hubzu Reviews

Name: Hubzu
Rating: 4.16

4.2 Rating 605 Reviews

80 %

of reviewers recommend Hubzu

Company Reviews

Questions

Metrics

4.2

Based on 605 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

(855) 882-1314

Email:

customercare@hubzu.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great experience”

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Posted 2 years ago

Thank you so much for the 5-star review. We appreciate you taking the time to share your positive experience with us!

Posted 2 years ago

“good and reliable and easy to use”

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Posted 2 years ago

Thank you so much for the 5-star review, Omar! We really appreciate your feedback.

Posted 2 years ago

“Technical support was very helpful. Told me about the backup bidding. I am excited to see the outcome.”

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Posted 2 years ago

Thank you C. Cherry for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com. We're here to help :) !!

Posted 2 years ago

“Have purchased properties in the past with Hubzu as well as being a Signature Seller on Hubzu. Glad to see the buying process has tightened up by making more sure the bogus ghost buyers have more rules to agree to so they do not waste valuable time for Hubzu as well as the legitimate buyers and sellers.”

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Posted 2 years ago

Thank you so much for the 5-star review, CAFT HOMES LLC. We really appreciate you taking the time to share your positive experience with us :) !!

Posted 2 years ago

“I have been the highest bidder in these auctions many times and then I get turned down and then it is re-listed for Another Auction. So, it is Not Really an Auction!!”

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Posted 2 years ago

Hello, We take our customers’ feedback very seriously and Hubzu is committed to providing a fair and transparent experience. When an auction marketing cycle ends, the seller, and not Hubzu, determines if they wish to select a bid to proceed with. In some cases, the seller may opt to re-market the property in another auction marketing cycle if the reserve price (the minimum the seller is likely willing to accept for the property) was not met or a bid/offer did not meet the seller’s criteria. Or, the seller may accept a lower bid or negotiate with a bidder. However, please keep in mind that regardless of the bid/offer amount or whether the reserve price is met, the seller has full discretion on whether to accept any bid or offer. If the seller decides to remarket the property in another auction, we encourage you to bid again regardless of the amount. You may be able to negotiate with the seller after the auction marketing cycle ends. We apologize for any misunderstanding and we hope this information will better assist you in future bidding. If you have any additional questions feel free to contact us at customercare@hubzu.com or call us at (855) 882-1314.

Posted 2 years ago

“HUBZU HAS A NICE STREAMLINE FROM BIDDING TO CLOSING PROCESS, EXTREMELY SATISFYING!”

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Posted 2 years ago

Thank you so much for the 5-star review, Gina! We really appreciate you taking the time to share your positive experience with us!

Posted 2 years ago

“The process was simple a little long but very easy to complete, and only the initial setup was long after that it's really easy to place bids.”

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Posted 2 years ago

Hi Queen Of The South, Thank you for submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 2 years ago

“It’s not bad until they stop sending backup notice. Not sending such notices is a disservice to sellers because they lose potential higher bids. ’ll not list or buy properties there unless they change that.”

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Posted 2 years ago

Hi Nats, Let's connect so we can gain a better understanding of your concerns. Please email us at customercare@hubzu.com or call us at (855) 882-1314. We will be happy to assist you!

Posted 2 years ago

“Very easy to work with!”

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Posted 2 years ago

Thank you so much for the 5-star review Susan . We really appreciate you taking the time to share your positive experience with us!

Posted 2 years ago

“they are very helpful when you need help”

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Posted 3 years ago

Hi Mike. Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 3 years ago

“Easiest offer platform that i have seen in 27 years of being a Licensed Real Estate Broker in Central Oregon,”

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Posted 3 years ago

Thank you so much for the 5-star review Robert. We really appreciate you taking the time to share your positive experience with us!

Posted 3 years ago

“Easy bidding process. Step by Step details on how to bid, what to expect and being able to keep track of the properties you bid on. Highly recommend this site for any buyers.”

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Posted 3 years ago

Thank you so much for the 5-star review. We really appreciate you taking the time to share your positive experience with us!

Posted 3 years ago

“responsive, helpful, and most importantly professional.”

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Posted 3 years ago

Hi Ruthann, Thank you for submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 3 years ago

“Simply listing a property would be acceptable to buyers than going through an auction and would serve a better purpose.”

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Posted 3 years ago

“Very easy process.”

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Posted 3 years ago

Hi Helene. Thank you for submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 3 years ago

“Easy!!! Process way very easy.”

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Posted 3 years ago

Hi April, Thank you so much for the 5-star review! We really appreciate you taking the time to share your positive experience with us!

Posted 3 years ago

“It was easy.”

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Posted 3 years ago

Thank you so much for the 5-star review! We really appreciate you taking the time to share your positive experience with us!

Posted 3 years ago

“they are crooks!!!!”

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Posted 3 years ago

Hello, We are sorry to hear that the bidding process has been frustrating for you. Sellers use Hubzu to market their properties and they determine which bid they’ll accept. When an auction ends and the reserve price (the minimum the seller is likely willing to accept for the property) has not been met, the seller has the option to accept a lower bid, negotiate with a bidder or re-market the property in another auction marketing cycle. Please note that it’s up to the seller whether they proceed with a bidder or re-market the property, regardless of whether the reserve price is met. We apologize for any inconvenience this may have caused you. If you would like to share additional feedback, or need further assistance in this matter, please contact us at customercare@hubzu.com

Posted 3 years ago

“Horrible company!!!! They gave me only 23 days to close from date of sign contract. I told them it was not a cash sale. they change the contract but kept the same closing date. everybody know it takes mortgage companies 30 to 45 days to close. I was not able to secure a mortgage and The will not refund my orginial deposit or earnest deposit of 7800.00...I do not have money to throw away like that... stay away... scam artist run this company!!!”

Helpful Report

Posted 3 years ago

Hello, We understand your concern, and apologize for any inconvenience this may have caused you. The bid deposit is a hold placed on your credit and not an actual charge. The bid deposit hold can become a charge on your credit card if you are the selected bidder and fail to fulfill certain obligations. If you are not the selected bidder or your bid is not "under review", the hold will be removed within 4-7 business days after the auction cycle has ended. If you are the selected bidder, the bid deposit will be released once we receive your signed purchase and sale agreement (or PSA) and we receive confirmation from the third-party escrow agent that your earnest money deposit (or EMD) was received within the required time frame. Please allow 4-7 business days for the hold to be removed after both the PSA and EMD are received. If you are the selected bidder and you fail to deliver the purchase and sale agreement and the earnest money deposit within the required time frame, the hold will be converted into an actual charge on your credit card in the amount of the bid deposit hold. This information and more can be found on Hubzu.com/support in the FAQ's or if you need further assistance in this matter, please contact us at customercare@hubzu.com or call us directly at (855) 882-1314. We are happy to assist you.

Posted 3 years ago

“I've dealt with Hubzu a couple times and they are professional and proficient in the process from start to closing!”

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Posted 3 years ago

Thank you so much for the 5-star review Tom. We really appreciate you taking the time to share your positive experience with us!

Posted 3 years ago

Hubzu is rated 4.2 based on 605 reviews