Hubzu Reviews

Name: Hubzu
Rating: 4.12

4.1 Rating 612 Reviews

79 %

of reviewers recommend Hubzu

Company Reviews

Questions

Metrics

4.1

Based on 612 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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Phone:

(855) 882-1314

Email:

customercare@hubzu.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is not a acution so don’t believe you won anything. They don’t tell the sell the final bid. I have emails stating all of this. They will send you a offer to raise your bid by 20-100k or property will be listed again. The brokers know exactly what they are doing will drop all the documents tons of emails shortly this will be exposed to it’s fullest the states need to look in to this company for fraud. This many complaints time to start a class action lawsuit”

Helpful Report

Posted 4 years ago

Hi Bob, We are sorry to hear that the bidding process has been frustrating for you. Sellers use Hubzu to market their properties and they determine which bid they’ll accept. When an auction ends and the reserve price (the minimum the seller is likely willing to accept for the property) has not been met, the seller has the option to accept a lower bid, negotiate with a bidder or re-market the property in another auction marketing cycle. Sellers can accept or reject any bid and have the legal right to approve or reject bids, including the highest bid based on all components such as financing type and requested closing date, etc. Please note that it’s up to the seller whether they proceed with a bidder or re-market the property, regardless of whether or not the reserve price is met. We apologize for any inconvenience this may have caused you. If you would like to share additional feedback, or need further assistance in this matter, please contact us at customercare@hubzu.com

Posted 4 years ago

“very satisfied”

Helpful Report

Posted 4 years ago

Thank you so much for the 5-star review, David. We really appreciate you taking the time to share your positive experience with us!

Posted 4 years ago

“So, I understand HUBZU does not have final approval of winning bids, but it needs to be more transparent about reserves and what winning bids will be accepted. I am a Real Estate agent and my client wanted a property listed on HUBZU, we went through the registration process and ended up winning the bid. This was a cash offer, so financing was not an issue. HUBZU managed to make me look bad to my client, when we went from winning bid to the seller not accepting the offer and no additional information. I will not be likely to recommend or use HUBZU and while I know it is a legitimate company, it really has the whiff of scammer associated by virtue of it not being a real auction - not binding on the seller. It pretty much seems like an illusory process. HUBZU, do a better job of explaining why an offer was not accepted and do a better job vetting sellers.”

Helpful Report

Posted 4 years ago

Hi Samuel. We apologize for the experience you had with Hubzu.com. We work hard to provide customers with the best possible user experience. We would like a chance to understand your specific challenges. Please send your contact information to customercare@hubzu.com and a member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“since the first time I was intrude to Hubzu by a friend I am bidding with confidence and purchased two property”

Helpful Report

Posted 4 years ago

Thank you for the Hubzu review Amin. We really appreciate you taking the time out to share your experience with us. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 4 years ago

“HORRIBLE EXPERIENCE - DO NOT USE!!! After extending the auction for 2 hours, I won with a cash bid $7500 over the minimum bid price only to have it rejected as my bid wasn't high enough (even though the house had sold 2 years ago for $16k less, not including the 5% buyer premium). Now it's relisted at the same minimum bid!!!! Shame on listing agent Linda Powers - Berkshire Hathaway.”

Helpful Report

Posted 4 years ago

Hello Mr. Johnson, We take our customers’ feedback very seriously and Hubzu is committed to providing a fair and transparent experience. When an auction marketing cycle ends, the seller, and not Hubzu, determines if they wish to select a bid to proceed with. In some cases, the seller may opt to re-market the property in another auction marketing cycle if the reserve price (the minimum the seller is likely willing to accept for the property) was not met or a bid/offer did not meet the seller’s criteria. Or, the seller may accept a lower bid or negotiate with a bidder. However, please keep in mind that regardless of the bid/offer amount or whether the reserve price is met, the seller has full discretion on whether to accept any bid or offer. We apologize for any misunderstanding and we hope this information will better assist you in future bidding. If you have any additional questions feel free to contact us at customercare@hubzu.com or call us at (855) 882-1314.

Posted 4 years ago

“any property in any state should be listened with A local professional Broker and have the Broker handle for the sellers and DONOT Get thirty party involved Like Actioner's that the consumer have to pay them for doing nothing just use the name as actioners.”

Helpful Report

Posted 4 years ago

“Very easy to use, walks you thru step by step!”

Helpful Report

Posted 4 years ago

Hi! Thank you so much for the 5-star review. We appreciate you taking the time to share your positive experience with us!

Posted 4 years ago

“great experience”

Helpful Report

Posted 4 years ago

Thank you so much for the 5-star review. We appreciate you taking the time to share your positive experience with us!

Posted 4 years ago

“good and reliable and easy to use”

Helpful Report

Posted 4 years ago

Thank you so much for the 5-star review, Omar! We really appreciate your feedback.

Posted 4 years ago

“Technical support was very helpful. Told me about the backup bidding. I am excited to see the outcome.”

Helpful Report

Posted 4 years ago

Thank you C. Cherry for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com. We're here to help :) !!

Posted 4 years ago

“Have purchased properties in the past with Hubzu as well as being a Signature Seller on Hubzu. Glad to see the buying process has tightened up by making more sure the bogus ghost buyers have more rules to agree to so they do not waste valuable time for Hubzu as well as the legitimate buyers and sellers.”

Helpful Report

Posted 4 years ago

Thank you so much for the 5-star review, CAFT HOMES LLC. We really appreciate you taking the time to share your positive experience with us :) !!

Posted 4 years ago

“I have been the highest bidder in these auctions many times and then I get turned down and then it is re-listed for Another Auction. So, it is Not Really an Auction!!”

Helpful Report

Posted 4 years ago

Hello, We take our customers’ feedback very seriously and Hubzu is committed to providing a fair and transparent experience. When an auction marketing cycle ends, the seller, and not Hubzu, determines if they wish to select a bid to proceed with. In some cases, the seller may opt to re-market the property in another auction marketing cycle if the reserve price (the minimum the seller is likely willing to accept for the property) was not met or a bid/offer did not meet the seller’s criteria. Or, the seller may accept a lower bid or negotiate with a bidder. However, please keep in mind that regardless of the bid/offer amount or whether the reserve price is met, the seller has full discretion on whether to accept any bid or offer. If the seller decides to remarket the property in another auction, we encourage you to bid again regardless of the amount. You may be able to negotiate with the seller after the auction marketing cycle ends. We apologize for any misunderstanding and we hope this information will better assist you in future bidding. If you have any additional questions feel free to contact us at customercare@hubzu.com or call us at (855) 882-1314.

Posted 4 years ago

“HUBZU HAS A NICE STREAMLINE FROM BIDDING TO CLOSING PROCESS, EXTREMELY SATISFYING!”

Helpful Report

Posted 5 years ago

Thank you so much for the 5-star review, Gina! We really appreciate you taking the time to share your positive experience with us!

Posted 5 years ago

“The process was simple a little long but very easy to complete, and only the initial setup was long after that it's really easy to place bids.”

Helpful Report

Posted 5 years ago

Hi Queen Of The South, Thank you for submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 5 years ago

“It’s not bad until they stop sending backup notice. Not sending such notices is a disservice to sellers because they lose potential higher bids. ’ll not list or buy properties there unless they change that.”

Helpful Report

Posted 5 years ago

Hi Nats, Let's connect so we can gain a better understanding of your concerns. Please email us at customercare@hubzu.com or call us at (855) 882-1314. We will be happy to assist you!

Posted 5 years ago

“Very easy to work with!”

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Posted 5 years ago

Thank you so much for the 5-star review Susan . We really appreciate you taking the time to share your positive experience with us!

Posted 5 years ago

“they are very helpful when you need help”

Helpful Report

Posted 5 years ago

Hi Mike. Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 5 years ago

“Easiest offer platform that i have seen in 27 years of being a Licensed Real Estate Broker in Central Oregon,”

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Posted 5 years ago

Thank you so much for the 5-star review Robert. We really appreciate you taking the time to share your positive experience with us!

Posted 5 years ago

“Easy bidding process. Step by Step details on how to bid, what to expect and being able to keep track of the properties you bid on. Highly recommend this site for any buyers.”

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Posted 5 years ago

Thank you so much for the 5-star review. We really appreciate you taking the time to share your positive experience with us!

Posted 5 years ago

“responsive, helpful, and most importantly professional.”

Helpful Report

Posted 5 years ago

Hi Ruthann, Thank you for submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 5 years ago

Hubzu is rated 4.1 based on 612 reviews