Name: Hubzu
Rating: 4.13

“Very genuine site to give all the opportunity to purchase”

Posted 6 years ago

“HUBZU BIG SCAMMERS. I bid on a house 5 times and I was the highest bidder each time and after each when the action was over few days later again they start the action against with about $100.000 lower then my bid and same again and again after 5th time I'm still the highest bidder and to get a email saying someone else got the house and to find out they are about $40.000 lower then my bid . HOW COME IS THIS POSSIBLE HUBZU????? FOR MANY MANY TIMES MY AGENT OR MY SELF TRY TO CALL THEM THEY WILL NEVER PICK UP OR ANSWER TO YOUR VOICE MAIL ITS CRAZY AND O DON'T UNDERSTAND HOW THE BANKS ARE WORKING WITH THIS SCAMMERS”

Helpful Report

Posted 6 years ago

Thank you for taking the time to share your experience and providing feedback. We at Hubzu.com regret that you did not have a positive experience while using our site. We work extremely hard to ensure that all auctions are fair and transparent. There are occasions when the auction ends without a bidder reaching the Seller’s reserve/ list price. At that time, it is up to the seller to propose a counter offer or relist the property for another auction cycle for the reserve/ list price to be satisfied. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 6 years ago

“easy to navigate and register”

Helpful Report

Posted 6 years ago

Thank you for submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 6 years ago

“I have had the pleasure of dealing with a lot of people from hubzu, most of them nice, others no so much but still professional, but their customer care is something else, specially Katharine M Carter, what a repulsive woman, extremely rude, thinks she owns the company, it’s that type of person that believes has all the power and can rule the world, a 0 star review should be an option”

Helpful Report

Posted 6 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We always recognize areas where we can improve customer communication. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 6 years ago

“After bidding over, seller should accept the bidding results.”

Helpful Report

Posted 6 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We always recognize areas where we can improve our platform. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 6 years ago

“Very user friendly site.”

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Posted 6 years ago

Thank you for taking the time to submit the Hubzu review. Your business is greatly appreciated. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 6 years ago

“As a Realtor it is very easy for me to place offers on behalf of clients!”

Helpful Report

Posted 6 years ago

We would like to express our appreciation to you for the Hubzu review. We are glad that you were able to place your bid without any problems. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 6 years ago

“HUBZU is a great site to acquire real estate”

Helpful Report

Posted 6 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 6 years ago

“Well I did get the property but they made sure they gave me hell before I got it. It is a legit but communication with this company is really bad and scary because your money is on the line.”

Helpful Report

Posted 6 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We always recognize areas where we can improve customer communication. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 6 years ago

“Porque muestran todas las propiedades que hay en el mercad”

Helpful Report

Posted 6 years ago

“Hubzu was notified in Nov. 2019 of squatters in a home that is under their responsibility to keep locked up. The home foreclosed and people ended up moving in. The multiple people coming and going have been stealing from the neighborhood and have displayed obvious signs of drug activity during all hours of the night. This has continued. One individual that was caught was arrested. We have had cars towed due to blocking mailboxes and not being registered. I have been in contact multiple times. In early Jan. 2020, I had the case escalated to the eviction team. So I was told. It is now Feb. 7th, 2020 and again no answer or call back from the lady in charge. No one can give me a supervisor. The company will not provide the bank that owns the property. This keeps them from letting the bank know they are not doing their job. Today, another group is moving in. This is getting out of hand. Hubzu has done nothing and could care less. This company and its employees is a joke. No respect or integrity.”

Helpful Report

Posted 6 years ago

Thank you so much for providing your feedback! We work hard to provide the best customer experience to Hubzu.com users and regret that you didn’t have a positive experience. We are currently investigating to see what transpired. While we do understand the process you experienced, a memeber of our customer care team will be reaching out to you.

Posted 6 years ago

“Hubzu is efficient throughout the process. There is always a representative available to respond to emails. The process flows smoothly.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to submit the Hubzu review. Your business is greatly appreciated. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 6 years ago

“Hubzu has a easy to follow bidding platform that is easy to follow. I haven't made it as far as the actual purchase process, but I'm hoping that is as well laid out and as easy of a process.”

Helpful Report

Posted 6 years ago

Thank you for submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 6 years ago

“Much easier system to use for REOs than Auction or Hubzu.”

Helpful Report

Posted 6 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We always recognize areas where we can improve customer communication. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 6 years ago

“It's my first time making a bid and it was simple”

Helpful Report

Posted 6 years ago

We would like to express our appreciation to you for the Hubzu review. We are glad that you were able to place your bid without any problems. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 6 years ago

“Hello. Ai here is another update on a closing on a property that should have happend on the 22nd of November. I finally closed on the 31st of January so there is a happy ending. Many emails a phone calls but never give up. Good luck to the rest of you.”

Helpful Report

Posted 6 years ago

We would like to express our appreciation to you for the Hubzu review. We are glad that you were able to close on your transaction. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 6 years ago

“This is the first time I am working with HUBSU. So I cannot more details”

Helpful Report

Posted 6 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 6 years ago

“Excellent system.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to submit the Hubzu review. Your business is greatly appreciated. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 6 years ago

“Easy and efficient process.”

Helpful Report

Posted 6 years ago

Thank you for submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 6 years ago

“This is my update o.n a house that I have contract on and it should have closed on November 22 2019. Here we are January 272020 and still no closing. I hired an attorney yet there had been very little communication from Hubzu with him. He requested sellers attorney info to receive the details why this deal is not closing but never received any. Listing agent still acts like she didn't know who I am and who my attorney is but we comunicated last week. Seems that everyone there has a very short memory and have absolutley no idea what they are doing and what's going on. It's always the sa.e lies. So I am still waiting. I will update as things will go.”

Helpful Report

Posted 6 years ago

We apologize for the experience you had with Hubzu.com. We work extremely hard to provide customers the best possible user experience. We are very interested in discussing your feedback. A member from our customer care team will be reaching out to speak with you about your concerns.

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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