Name: Hughes Direct
Address: Hughes Electrical Direct, 259 Felixstowe Road, Ipswich, Suffolk
Rating: 1.88

“Disgusting company to deal with, Customer services attitudes are appalling. AVOID this business and shop elsewhere...the reviews say it all.”

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Posted 4 years ago

“Customer service was terrible. They seem to have no concern for customer care at all.”

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Posted 4 years ago

“Customer service was terrible. They seem to have no concept of customer care at all.”

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Posted 4 years ago

“They didn’t honour the cash back payment. That’s why I decided to buy from them. Big mistake, which I won’t make again.”

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Posted 4 years ago

“Drivers parked over dropped curb outside sheltered accommodation Meant for wheelchair users, when brought to drivers attention got abusive, highway code section 45 Obviously doesn't give a hoot about disabled people and their carers nor the highway code.”

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Posted 4 years ago

“I never heard of them but I found a good cashback offer on quidco for them. I placed a big order and raised a claim for the cashback as the transaction wasn't tracked on quidco. 3 months after, it turns out Hughes declined my cashback claim without providing a specific reason. Never again!”

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Posted 4 years ago

“I drove 52 miles on Sunday to pick up a dishwasher from thetford conformation email in hand . Your order will be ready for collection from 8am on 20th September from thetford warehouse. This being highlighted in blue. I arrived at 12 noon to find it all locked up . My wife has just called you to find you totally unhelpful and has now got a refund . Her words were that you couldn't give a s%$#”

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Posted 4 years ago

“Categories My Reviews My Settings Help LOG OUT Alternate Text Daniel GB For companies Your review counts! You reviewed Hughes Add photo Daniel 1 review 1 star: Bad Just now Good if you like your appliances broken and dented Absolutely appalling service. Purchased a dishwasher from their eBay store which arrived dented & cracked, received £50 back (they offered less at first) a week later it broke down so we got the manufacturer to come out to look at it. They reckon it had fallen over in transit which then flooded the anti flood switch. Tried to get a straight swap with hughes to avoid being without one for ages but not only did they point blank refuse this they arranged a courier to take it back from a refund without even checking the date was ok with me first! Thought I would give the company a go as not used them before but would certainly never use them again. Oh, and you can't even ring them to sort issues out unless you fancy running up a huge phone bill with their premium rate customer services number!!!”

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Posted 4 years ago

“Basicly I ordered a TV online filled out the form and for finance,finance went through okay but the order didn't phoned them and they said they would sort it out, I had to contact them 3 times and every time they said they would sort it but never did so went with ebuyer such a smooth transaction purchased from them before and the same tv was £120 cheaper bargain!!”

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Posted 4 years ago

“RENTING GOODS UNFIT FOR PURPOSE.BREAKDOWN AFTER A FEW WEEKS OF USE.CUSTOMER SERVICE NOT GOOD.OFTEN IGNORE YOUR CONTACT WITH THEM.SEND DEMANDS FOR MONTHLY RENTAL EVEN WHEN YOU TELL THEM GOODS NOT WORKING FOR WEEKS.SAME GOODS YOU CAN RENT CHEAPER ELSEWHERE,THAT ARE NEW AND NOT RECONDITIONED.”

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Posted 4 years ago

“Machine delivered damaged, but could not be seen until unpacked. Hughes refuse to accept that and say I must have damaged the machine. Never known customer service to call someone a liar. Bunch of jokers. Stay well clear.”

Hughes Direct 1 star review on 16th July 2020

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Posted 4 years ago

“Avoid they send smashed tv’s and Dont sort it out afterwards”

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Posted 5 years ago

“Never had a bad word to say until now, our washing maching rented by Hughes was in use and the glass broke on a cycle. When we went to empty we found it and had water and glass everywhere. Lucky it was in a back room with old flooring with concrete underneath, so after calling them and admittidly they was good and got a new one to be delivered in only two days, but then discovered my daughters clothes had holes in them from where it had continued to go around the cycle. I put in a claim for the receipts I could find but all I get back is a letter saying they believe it was done via a foreign object in the machine or before. I am disgusted because I am no liar and nothing was in the machine but the clothes as normal. I feel it just a normal case of they say anything to get out of paying out. Obviously a manufacturing problem with the glass not being stable as have had it over a year but their responsibilty still. I used to have only good things to say about them but am totally disgusted with the way the head office have been towards this. Be warned if you ever use them and have to claim. In reply to your comment I have been in contact with Director. After being told I could only claim for the stuff I had receipts for I found all the reciepts as I keep and even scan my receipts for everything. I sent them at the start and still got told it was a foreing object. I complained and got offered a much smaller amount. It is not a game, we pay extra for insurance when renting so you tell me what is the point when all we get is an excuse. Why should we pay when every excuse is made for them not to pay out. Sorry but I have cancelled my stuff and will never use again. I find it shameful that we are treated this way. I find it just pure greed. I have now bought outright after working out that the money I spend renting is much higher that buying them and even added monthly insurance on my products that even covers me for accidental damage. Will never rent from them again as works out much more when I could but outright each year and have decent cover. You loss Hughes.”

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Posted 5 years ago

“Never had a bad word to say until now, our washing maching rented by Hughes was in use and the glass broke on a cycle. When we went to empty we found it and had water and glass everywhere. Lucky it was in a back room with old flooring with concrete underneath, so after calling them and admittidly they was good and got a new one to be delivered in only two days, but then discovered my daughters clothes had holes in them from where it had continued to go around the cycle. I put in a claim for the receipts I could find but all I get back is a letter saying they believe it was done via a foreign object in the machine or before. I am disgusted because I am no liar and nothing was in the machine but the clothes as normal. I feel it just a normal case of they say anything to get out of paying out. Obviously a manufacturing problem with the glass not being stable as have had it over a year but their responsibilty still. I used to have only good things to say about them but am totally disgusted with the way the head office have been towards this. Be warned if you ever use them and have to claim.”

Helpful Report

Posted 5 years ago

“Never had a bad word to say until now, our washing maching rented by Hughes was in use and the glass broke on a cycle. When we went to empty we found it and had water and glass everywhere. Lucky it was in a back room with old flooring with concrete underneath, so after calling them and admittidly they was good and got a new one to be delivered in only two days, but then discovered my daughters clothes had holes in them from where it had continued to go around the cycle. I put in a claim for the receipts I could find but all I get back is a letter saying they believe it was done via a foreign object in the machine or before. I am disgusted because I am no liar and nothing was in the machine but the clothes as normal. I feel it just a normal case of they say anything to get out of paying out. Obviously a manufacturing problem with the glass not being stable as have had it over a year but their responsibilty still. I used to have only good things to say about them but am totally disgusted with the way the head office have been towards this. Be warned if you ever use them and have to claim.”

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Posted 5 years ago

“Ordered a TV off them and it arrived smashed to pieces. Called them up and was told a new one would be sent and someone would be here to collect the damaged one. Then I receive an email saying they are out of stock so a refund will have to suffice. Twice I’ve been lied about what day the driver is coming to collect damaged tv. No sympathy or care for the customer/situation and terrible customer service. Wouldn’t recommend to anyone. This would’ve been resolved had I have bought from somewhere reputable like Argos, Curry’s etc. Avoid Hughes direct”

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Posted 5 years ago

“Bought freezer got dropped off before I turned round drivers vanished unwrapped it a indent in phoned Hughes up sent a photo said no freezer left no transport to pick up said am isolated in because 72 year old said I was getting a deliver needed it offered £10 off Colin didn’t have any option they couldn’t care less bad company &staff”

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Posted 5 years ago

“Terrible customer services. Had a new machine come only 6days ago. Hughes customer services denied installing, when they did. Refusing to exchange when hoover have given an uplift number to be replaced. Its hell speaking to the customer services team, they actually are off the mark and go to irrelevant things. Plz never ever buy from this firm . They are horrendous”

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Posted 5 years ago

“Terrible customer service from Hughes in Stowmarket, bought a washing machine, when the delivery men turned up to fit it (late), they wouldn’t install as it was located in a bathroom, information I had told the sales person in the shop. I complained to the customer service team who responded saying that the sales person denied having been told the location where the machine was being installed and wouldn’t accept my complaint, despite having a witness to the whole conversation. I have since bought a washing machine from another company and had it connected up by an electrician who advised that I had all the correct fuses for its location and had no issues at all. (it was also cheaper than Hughes) I have always tried to support local businesses but will never buy anything from Hughes again.”

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Posted 5 years ago

“I bought a panasonic tv from hughesdirect on their ebay shop two months later its faulty and a return has been declined! save your money and go somewhere else as they are out and out daylight robbers. The wheel will turn and one day they will get theirs.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours

Hughes Direct Reviews