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Hughes Direct Reviews

1.9 Rating 110 Reviews

20 %

of reviewers recommend Hughes Direct

Company Reviews

1.9

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours

Read Hughes Direct Reviews

About Hughes Direct:

Hughes Direct is your number one electrical store for plasma, dvd, mp3, washers and lcd. With 34 Hughes Stores, 8 Apollo stores and 5 regional service centres, we are Amazons largest electrical Affiliate partner! We also have strong relationships with with Play.com and Pixmania.

Phone:

08712 313113

Location:

Hughes Electrical Direct, 259 Felixstowe Road, Ipswich
Suffolk
IP3 9BN

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Hughes Direct 1 star review on 18th February 2022

Hughes Direct 1 star review on 18th February 2022

Hughes Direct 1 star review on 18th February 2022

Hughes Direct 1 star review on 16th July 2020

Hughes Direct 1 star review on 16th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor customer service. Rude and defensive. Won't accept their mistake and very reluctant to help. Once Hughes gets your money then it's a middle finger for you.”

Posted 5 years ago

“Would 0 star if I could Hughes Norwich what a joke you had our washing machine 6 wks then came back worse then when took it Now you have had our cooker over a wk and surprise surprise it's came back broke with a different problem after being messed around all day with it being delivered back should have been a morning delivery but got told will not be will be between 12 n 3 than just 12 you phone to rebook delivery because driver said I cancelled it then you finally delivered it and the hobs didn't work then someone called Karl from Hall Rd store phone to say someone will be out Monday and couldn't make him understand couldn't do any day next wk.”

Posted 5 years ago

“Awful company. Microwave set on fire due to a fault only purchased in December. Sent a rude email claiming it was lack of cleanliness that caused it and insinuated there was no fault and that we could return it to them but we would be charged for postage and a repair so we are best contacting the manufacturer. AVOID AVOID AVOID”

Posted 5 years ago

“Do not mistake these sellers with 'Hughes'. These are Hughes Direct and I have experienced rude and abrupt customer service and if your product is faulty: 1) pay for a return yourself (illegal) 2) go to the manufacturer (your contract is with the seller not the manufacturer). Go somewhere trustworthy, as Hughes Direct aren't.”

Posted 5 years ago

“Terrible customer service. Avoid. If your product goes faulty they refuse to help you. Will never buy from them again.”

Posted 5 years ago

“This company is not to be trusted! I've had to cancel an order of a tumble dryer which has never arrived to me. Their courier Arrow XL claim they never received it and now Hughes won't give me my money back because they claim they still haven't got the machine back. They have shown not a bit of interested in either helping me to get my goods delivered to me or giving me the refund which I'm entitled to. These people are cowboys and should not be allowed to trade”

Posted 6 years ago

“DO NO USE THIS DISHONEST COMPANY EVER We brought a lap top which went wrong within the guarantee, took it back and was told that despite Hughes selling it we had to contact manufacturers, so we did so and they said we should have taken it to retailer. I said we did and they did not want to know. However I now have to fill a form online ( which I can not as laptop broken) and so will have to go back to Hughes to see if they fulfil their legal obligations. Hughes did not want to know about our faulty product and said it was nothing to do with them”

Posted 6 years ago

“Everything. Do not use this company as they are dishonest with very bad customer service.”

Posted 6 years ago

“Don’t buy from this company. A nightmare when something goes wrong! Go to a safe place like John Lewis”

Posted 6 years ago

“Only used Hughes once, certainly never again. Ordered a washing machine and paid nearly £50 for fast delivery, installation and removal of the old machine. ArrowXL Delivery men turned up without tools and said they only had instruction to pick-up and drop-off. I'll stick to John Lewis next time”

Posted 6 years ago

“ordered a fridge, had a delivery date of 11th September, took day off work, waited in, in end rang Hughes who said yes that was delivery date, and would ring back,. Said they could not deliver then, but would ring back, did not , rang them several times, was told my delivery date was 11th Sept and I had the fridge. I do not. Now the date is end of October - do not trust them, and why did they not contact me to say delivery was delayed . DO NOT Trust.”

Posted 6 years ago

“DO NOT buy from this company. They are taking peoples money and using a dodgy delivery company called ArrowXL to lie that there was no one to receive the goods and later cancel the order and keep the money ( to earn some sort of interest or divident until they are forced to return it) It has been 10 days and I paid £639 for my Bosch washing maschine and extra for express delivery but STILL waiting for it. Now I found out in the dodgy ArrowXL Delivery website that my order which was supposed to be delivered today is cancelled. AVOID AVOID AVOID Anyone using ArrowXL for delivery service. All these companies are taking your money to earn extra income by holding on to it as long as they can.”

Posted 6 years ago

“I would not give even 1 star. The item seems to have been dispatched with some dodgy company outsourcing deliveries meaning they lied on the delivery card that I was not home and further sent an electronic message for failed delivery - unfortunately both timed after my telephone call to the office. The item also never got taken back to the depot so they could not rearrange delivery for me. I have in effect given over £400 to a dodgy company who may never have had an item for me. I never got to see the washing machine I ordered. DO NOT USE!!!!!!”

Posted 6 years ago

“Washing machine on rental, broken for weeks, won't reply to calls or emails and then they wonder why you don't pay your rental!!! Appalling”

Posted 7 years ago

“Got to Hughes Electrical noticed that they do rental agreements so as I could not afford a new dishwasher I thought this would be a good idea, the guy took all my details and said that there is no credit check which I thought was a little suspicious but then went ahead with all the details that he needed. Get phone call to say it wont go through what a waste of time. I would not buy/rent anything from them as they get your hopes up only to have a NO. Very poor”

Posted 7 years ago

“Delivered a Panasonic washing machine. ArrowXL who were the contracted 3rd party advised we had a blockage in the water so they could not fit, Promptly left it in the middle of the kitchen with the old machine advising us to contact a plumber. Plumber came. No issues with water but machine had been dropped as both steel supporting bars snapped and bent! Hughes promised to deliver another maching 2 days later. This time ArrowXL dtated that we were not in. Both my wife and son were. The director of hughes dealing with complaint does not see why this there problem. Sums the company up. Will never deal with this company or Arrow XL again and would urge all to avoid like the plague”

Posted 7 years ago

“I purchased a TV from Hughes using Tesco Direct. The delivery date was Saturday so I put my home address in for delivery. Then I got a call saying the delivey is postponed and I'll get the parcel on Monday. I tried to tell them then I need to update my delivery address because of their postpone but they just didn't understand it and I finally gave up. Today I got a call from arrow xl saying the parcel will be delivered during the day and if I am not at home the delivery will be postponed again. So I took a day off and came home. Guess what? Still no items. I emailed them like 30 times, listened to their unbearable customer service background music for almost 20 minutes and in return I got a big zero. Neither no one picked up the phone nor I got a response email. I work as a contractor and just to win a couple pounds I purchased this item at black Friday. Today I took a day off and it seems like I have to take another day off because of these people's incompetency. It's like I lost a new TV money because of this. Who will compensate my loss? I'll stick with the amazon from now on an the hell with this rubbish people...”

Posted 7 years ago

“Tried to order TV from web page, payment was not accepted but checked bank account and payment has been taken. Called today, absolutely no trace of order in their system but when I said I'd received an email confirming refund they replied oh yes should be in within 2-3 days. No explanation to as to why this has happened and no apology. Awful service from a compa like this”

Posted 7 years ago

“Bought Soundbar from hughes and requested a return 33 days later as was away from country for 3 weeks. Instead of courteous response denying refund, the email reads "i am sorry, I can only go by delivery date." " You are past your 30 days at this point"”

Posted 7 years ago

“Hughes failed to upload a file to the delivery company which meant that 100 s of customers did not get their items delivered on the day they were expecting them. Instead of forming a plan of how they would deal with this and minimise the disruption to their customers, they just asked the delivery company to tell customers that the item would be delivered on a different day, I only found out when I got in from work the night before the delivery. Hughes refused to help in any way by giving the option of a delivery slot so I didn't have to have another whole day off of work. They were not interested in my problem at all. They did nothing to rectify the mistake and help the customer. Appalling customer service”

Posted 7 years ago

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Hughes Direct is rated 1.9 based on 110 reviews