“LOVVVVVEEEEEE MY CUP! STANLEY AINT GOT NOTHIN' ON THIS! This cup is fantastic! Ice lasts forever. I love that it doesn't leak and it has the folding straw. Best of all... it fits in the cup holder in my car! I'm staying consistent with my water intake because I can take it on the go and it's not rolling onto the floor in the car where I can't reach. Great job hydro jug!!”
“Ordered a jug for a friend on 1/11, received and email about how I am liking the product before I even received it. It’s has been roughly 13 days and still no jug despite paying for shipping. Hoping to get a response from customer service soon.”
“I love love love this cup! I have the other big metal cup everyone went crazy for, and my new hydro jug traveler is beyond! I love that it’s spill proof, fits in my cup holder and that the straw gets hidden away!! Best cup out there!!”
“Much better than my Stanley that doesn’t hold ice long and spills 40z of water every time it’s knocked over by one of my kids.
The no spill feature of the hydro jug was my main reason for buying!”
“I’m not sure why I’m able to write a review yet since I haven’t even my order yet, which I placed 16 days ago. So just due to that frustration, I will probably not be ordering from HydroJug again. But if I ever receive my order, I would be glad to change my review.”
“I ordered 3 jugs for black Friday. I was never told the jugs would ship out once the pre-ordered jug shipped. Okay so after I was advised of that, one of my jug orders was cancelled. The hot pink one, the one I really wanted. No follow-up as to why it was cancelled. I had one of the first orders and I feel like others gor their hot pink jug, but I did not. Extremely disappointed with hydrojug. My jugs were delivered January 23,2024 after being ordered on Nove 27, 2023.”
“Placed my order on January 8, and today is now the 24th. I haven't received my product, but you sent me an email to review the product. If I could, I'd love to. But unfortunately, I'm still waiting. Maybe I can update update it once the Tumbler arrives.”
“I placed my order on January 11…it’s now January 24…I haven’t received it…yet. I was so looking forward to getting it, a friend of mine recommended it so I ordered one. Have been no shipping updates since January 20.”
“I love the product but I’m very disappointed in the shipping and lack of communication. I had an item that I had ordered back in November and it was told to me through an email that I would be receiving beginning of January and then weeks later they refunded my item without even telling me why until I contacted the company. Moving forward at least an email would have worked before you refunded my item. I’m now waiting on another order that I put in over 10 business days. I feel that your shipping needs to be a little faster, 10 plus business days is unacceptable in my eyes.”
“Second time round and still it received my order. First time I chased customer support. They said there hasn’t been any update from the parcel company so they will send another order. Same thing. I ordered this starting December as a Christmas gift. Still not received. Hydro still have taken my payment.”
