“Awful! I wrote to this company via email 3 times and sent multiple instagram messages regarding my order trying to cancel it. It took over 2 weeks to get this (even tho it was to ship in 1-4 business days.) Customer service was ZERO help and they just stopped responding to my Instagram messages (which is apparently the only way you can get in touch with them.) And on top of all that, the cup leaks! And you have to pay for returns too so I've literally lost $40 on this plus the return fees. It's like this company takes no responsibility. Last time I will order anything from them. To be honest, I'll be surprised if this review even makes it to the website. Im sure they won't allow it up, they won't allow the truth to be posted.”
“I ordered three jugs and did not receive the middle order and no confirmation email of the order being received or delivered! I’m contacting Sezzle and I’ve contacted you’ll. My name is Yuma Perry and my email is yuma1@icloud.com”
“Purchased a second jug and sleeve for my husband, forgetting that a straw doesn’t come with the pro (which is actually very confusing… how can it NOT come with a straw??!!). Took awhile to show up. Then realized NO STRAW!!! So I purchased, paid for additional shipping, and after almost a MONTH… no straw and shipping label has been printed for over 10 days but not shipped. No response from customer service!!!!! This is absolutely ridiculous. Not worth the aggravation or money. I will not be doing business with Hydrojug again… there are plenty of other companies that would appreciate my business and have better customer service.”
“My order was returned by USPS due to a move and I never received it. HydroJug refused to refund me or re-ship my order to my new address. I’m so glad I was asked to do a review so that others are aware of this terrible customer service. $44 down the drain”
“I’ve only had this hydrojug for a week and already the stainless steel has rust spots in multiple areas. Huge disappointment considering how expensive this jug is and how long it took to arrive.”
“I would love to give a review of my hydro jug but I've been waiting on it for 4 weeks tomorrow. Which I find hilarious I would get an email to review something meaning the company thinks I should have it by now but I don't. I'm still excited to get it because I think the cup will be great but the shipping has been kinda ridiculous. 4 weeks. Come on.”
“I placed my order on 1/9/24 and have yet to recieve it!! I contacted customer service and did not have a response until 4 days later, they sent my tracking number saying it shipped on 1/22 but when I track my order it has not even been picked up by the post office and it 2/2!!! If I could give them a zero stars I would!!! They promptly took my payment on 1/9 though.”
“It’s been 3 weeks and I still don’t have my order. I was really excited to try out this cup. The excitement is wearing off. Super disappointed. Maybe it’ll show up next week.”
“i cannot rate it it because you said it would take 5 -7 days to arrive. That was on Jan 25th. The USPS tracker today says all it has is a label. Pretty sad in the day of Amazon Prime shippin.”
